North Park Toyota of San Antonio - Service Center

North Park Toyota of San Antonio responded

Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.

North Park Toyota of San Antonio responded

We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion. To address your concerns and ensure that we rectify any issues you may have encountered, we encourage you to reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to resolving customer issues and ensuring that every customer has a positive experience with us. Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with the excellent service you deserve. Thank you for bringing this matter to our attention.

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We're delighted to hear that our customer service team at North Park Toyota goes above and beyond to answer your questions. We believe in providing thorough and helpful responses, and we're glad that our efforts made a positive impact on your experience. Thank you for your kind words, and we look forward to assisting you again in the future!

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Thomas consistently goes above and beyond to ensure you have a good experience. Providing exceptional service is our priority, and we're glad Thomas exemplifies this commitment. We appreciate your kind words and your loyalty. We'll be sure to pass along your feedback to Thomas and the rest of our team. We look forward to serving you again soon!

North Park Toyota of San Antonio responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with the customer service at North Park Toyota. It's wonderful to know that our team provided you with superior service and made your long drive worth it. We truly appreciate your kind words and your business. We look forward to serving you again in the future!

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear that you experienced excellent customer service, thorough explanations of service needs, and a welcoming atmosphere. At North Park Toyota, we strive to provide a comprehensive and positive service experience for every customer, and your feedback lets us know we're hitting the mark. We especially appreciate you mentioning the thoroughness of the service explanations. Our service advisors understand the importance of clear communication, and they take the time to ensure you understand any recommended services. We're glad you feel welcome at North Park Toyota as well. Creating a friendly and comfortable environment is important to us. Thank you again for choosing North Park Toyota! We look forward to seeing you again soon for your next service needs.

North Park Toyota of San Antonio responded

Thank you for your review of North Park Toyota! We appreciate you taking the time to share your experience, and we apologize that your service took longer than expected today. We understand that time is valuable, and we strive to ensure our service appointments are efficient while still providing a thorough inspection and any necessary repairs. We're glad to hear that despite the wait time, the customer service you received was great! Our team is dedicated to providing a positive experience for every customer, and we appreciate your recognition. Thank you again for choosing North Park Toyota. We look forward to seeing you again soon and providing a service experience that meets your time expectations as well.

North Park Toyota of San Antonio responded

Thank you for your review. We sincerely apologize for the inconvenience and frustration you experienced regarding the recall service on your 2023 Tundra. We understand how disappointing it must have been to wait for the part, only to be told it wasn't available after scheduling an appointment. Our commitment is to provide exceptional customer service, and clearly, we fell short in your case. To ensure a swift resolution and regain your trust, we recommend contacting Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They will personally investigate why the part was not secured with your name upon arrival, as per our protocol and ensure the part is prioritized for your Tundra. We understand the urgency of resolving this recall service. Both Fred and Ray will work diligently to ensure the part is secured and schedule your appointment at your earliest convenience. They will also be sure to keep you informed throughout the process to avoid any further miscommunication. We appreciate your patience and understanding. Please don't hesitate to contact Fred or Ray directly, and we look forward to resolving this matter for you.

North Park Toyota of San Antonio responded

Thank you for taking the time to leave this wonderful review! We're thrilled to hear that you consistently experience friendly, efficient service, and feel confident that we take excellent care of your car. At North Park Toyota, we strive to provide a positive experience from the moment you walk in the door. Hearing that we achieve this for you on every visit is very rewarding. Thank you again for choosing North Park Toyota! We look forward to seeing you again soon and continuing to care for your vehicle.