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143 Reviews of Northside Ford - Service Center
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August 03, 2014
The All Stars of Service Departments! I cannot express how much I appreciate those who work in the Service department at Northside Ford. I have been bringing my vehicles for service there I cannot express how much I appreciate those who work in the Service department at Northside Ford. I have been bringing my vehicles for service there for years and each time they seem to go out of their way to take care of me. Javier has always greeted me when I arrive and has always gone out of his way to make me feel like a valued customer and always works with me on any service I need done. Javier is a first class act I really appreciate him and have total confidence on his opinion when it comes to the service of my vehicles. Today, I had service worked on my vehicle that has been an issue for some time. After taking a look on how long we have been trying to get this problem corrected the service Manager Mike went out of his way to take care of this for me which left me very grateful. These guys are All Stars in my book and as a military guy I appreciate their integrity and highly recommend them and Northside Ford service department to any and every Ford owner in the San Antonio area. More
by schavan
Employees Worked With
Javier Perez, Mike Bayer
Helpful July 27, 2013
I went to this dealership a couple times. Once with a friend that was looking for a used vehicle. The sales person said he wouldn't even give us a price on a used truck until we were qualified for a loan friend that was looking for a used vehicle. The sales person said he wouldn't even give us a price on a used truck until we were qualified for a loan, so we left. I went back later to get some work done on my FX4. They did the work that I paid for but that was it. I didn't get the feeling that the service writer could care less about what i had to say. I told him about a leak around my sunroof and he made it sound like it was my responsibility to take my truck to the trim guys at his work to get it looked at. Don't they all office under the same roof? The work was done that I asked to be done but that was it, minus the sunroof leak. I have taken my truck to Mcombs Ford West to have much less expensive work done and they asked repeatedly if I was taken care of. I left with a wasted truck, didn't ask for it to be washed it just was, and at no extra charge. I also received a phone call from them to make sure that they performed service to my satisfaction. The only thing I got from North Side Ford was a $600 bill and a solicitation in the mail that North Side wanted to buy my truck and sell me a new one. If they weren't so close to my office, I would have never gone there. I promise you I will never go back. More
by ejb2003
Employees Worked With
Tommy Roy
January 21, 2013
We were very satisfied with this experience in our 20,000 mile checkup for our 2012 FWD Ford Fusion this month in all of the above areas! The only thing we wished that was different was that we wished they mile checkup for our 2012 FWD Ford Fusion this month in all of the above areas! The only thing we wished that was different was that we wished they had drop off service while one waits for the checkup. Tommy and Jesse, thanks for the experience. More
by jerrypg
Employees Worked With
Tommy Roy and B. Rodriguez
December 20, 2012
I just called northside due to a oil leak that I had recently developed on my 2010 F150, the receptionist was very friendly and forwarded my call to a service advisor "Stephanie". That is when things we recently developed on my 2010 F150, the receptionist was very friendly and forwarded my call to a service advisor "Stephanie". That is when things went down hill quickly. I stated to Stephanie that I had an oil leak and I'm assuming that it was coming from the transmission, she immediately cut me off and stated that the "transmission guy was booked for three weeks", I proceed to tell her that it was a leak and it was not an internal transmission problem and I'm also just assuming that it was coming from the transm... You guessed it... I got cut off again and she stated "there are other Ford dealers in San Antonio, you might give them a call to see if they can get you in quicker". Okay..., I understand you guys are busy, can I make an appointment for the oil leak, my turn signal is not operating and I have a lower RPM "clunk" as well... Stephanie: THE SIGNAL IS A BULB AND THE CLUNK IS A MAINTENANCE ITEM THAT SHOULD OF BEEN TAKEN CARE OF AT 30K MIKES!... WTF! I immediately called another dealer that could assist in a professional manner. The other dealer stated that they would get my truck in within 48 hours, diagnose the oil leak, signal (bulbs are fine Stephanie - I would of told you that but you would of cut me off) and lubricate the slip joint under warranty. Thank you!!! I'm also in the market for a Raptor or Platinum since my F150 is paid off and I tend to upgrade about every three years!!! More
by shanek888
Employees Worked With
Stephanie R
December 06, 2012
During my time I have purchased a variety of vehicles. Let me say this...This by far has been the most painless and easy purchase I have ever made. The dealership and Dino Urdiales are top notch in my bo Let me say this...This by far has been the most painless and easy purchase I have ever made. The dealership and Dino Urdiales are top notch in my book. I traveled various dealerships in San Antonio and have had encounters with pushy salesman, obnoxious, and some that do not even know the vehicles they are selling. Dino never pushed and was professional at all times and I highly recommend him to anyone wanting a new Ford. The sales manager which I did not get his name was also great in working rebates in my purchase. I did not feel cheated walking out the door as I usually do when I purchase a car. I felt good and had secured a great deal and was all smiles as I drove my F150 FX4 off that lot! I will definitley become a loyal member to Northside Ford from this point on. More
by rjmart13
December 03, 2012
My truck came in for crank and no start. The service team was great at getting it fixed and back to me in a timely manner. The reason they recieved a lower rating is we spent $1600; they didn't do a courtesy was great at getting it fixed and back to me in a timely manner. The reason they recieved a lower rating is we spent $1600; they didn't do a courtesy wash and they gave me the truck back with the tank on empty with 0 miles to empty. They claim that they do not wash vehicles after service and that they do not give out fuel. More
by drew.choisser
Employees Worked With
Robert Brown
July 24, 2012
Had an engine oil leak, not bad, just seepage, but wanted to know cost to fix it. I purchased and installed the engine oil dye myself, two days later I dropped off the vehicle for the estimate. I was given to know cost to fix it. I purchased and installed the engine oil dye myself, two days later I dropped off the vehicle for the estimate. I was given an absolutely absurd estimate for the simple repair - I contacted 3 other Ford dealers and got quotes which were just over half the Northside price for repairing the leak. I went in to speak with the Northside rep, to ensure there was no mistake on the outrageous telephone quote. As it turned out, I had heard them correctly. I asked if they would meet the other dealer's quotes, or even just get close; I was told there was no one at the dealership who could make that decision for Northside. I told them in that case, I wanted to pick up my vehicle and take it elsewhere for the repair. Then they told me that I would still have to pay a diagnostic fee of $45 - even though I've been their customer for years and I put in the dye myself! But, they shined a black light on the vehicle and apparently that was worth $45... and they lost a customer in the process. I wonder how many other customers get gouged because they don't do additional research, and just write a check for the bloated repair cost... Henry Ford once said that "service that isn't good, isn't service." Northside is doing their customers a disservice, and I'll make sure to tell everyone I can. More
by BEARSHUMAN
Employees Worked With
Derek Schlameus
April 21, 2012
We purchased a 2010 focus. WE service our ford here regularly. In 2011 we came in for service on our 2010 and just to test drive the 2012 focus we were not intending to purchase one that day. Another s regularly. In 2011 we came in for service on our 2010 and just to test drive the 2012 focus we were not intending to purchase one that day. Another salesman on the floor helped us. We explained to him of our purchase here in 2010. We took the test drive. Shortly after we came back in to the showroom, the salesman was pulled aside by a sales manager, the manager did not tell us what was going on which was rude in my opinion. the manager then approached us ann told us rather rudely that they have a policy of using the same salesman which we purchased out 2010 from. We had no intention of purchasing that day and told him this also, and after that rude manager encounter, we will definetly not purchase another car from this dealership. More
by abrill
Employees Worked With
December 12, 2011
I highly recommend Nortside Ford for servicing and repairing any Ford vehicle. My 2002 Ford Windstar required minor repairs to the headlight module, which "accidentlly" came off when backing out of m repairing any Ford vehicle. My 2002 Ford Windstar required minor repairs to the headlight module, which "accidentlly" came off when backing out of my garage. Nortside went out of their way to find after-market replacement parts, saving me signigicant repair costs. In addition, the existing headlight module lens was polished to match the new lens, and all work was completed within the promised time. We were contacted during the repairs to keep us informed on the expected completion of work, which helped with scheduling the vehicle pickup. Great job to the entire service team ar Nortside Ford! More
by Rbisping
Employees Worked With
Jason Thomas
November 10, 2011
We took our 2007 Ford Edge in to get the bearings replaced on the right front wheel. We were initially given an estimate of $350. After they had the car, they told us $450. When we called them on it, replaced on the right front wheel. We were initially given an estimate of $350. After they had the car, they told us $450. When we called them on it, they reduced the price. Within 24 hours, the power steering pump went out. We had to have it towed back and have the power steering pump replaced - $712. Within 3 days, we noticed that we were getting spots on our driveway. We took it back and insisted on checking their previous work. Nope! Now we have an oil leak under the gear box. "It's not like it's $1,000 or anything. It's only around $400 to fix." I can see MAYBE the coincidence in the first situation. There's no coincidence in this happening twice. I believe someone there is doing damage to our vehicle so they can get more money. We will never go back there and will never buy a car from them. I suggest everyone stay away! You'll end up with more problems that when you started! More
by shelley.mcnallen
Employees Worked With
Greg
