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Otto Cadillac - Service Center

Albany, NY

4.7
1,355 Reviews

1,355 Reviews of Otto Cadillac - Service Center

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December 12, 2019

First time, great experience First time. Wanted to try it out as I am planning to buy my first Cadillac this spring. Service was excellent and expectations exceeded. I'll be back. More

by Mark Dorr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
December 12, 2019

Fast Efficient Nothing more to say. Scheduling was easy. Received a loaner when I arrived. Work was completed in a fast manner. Car had been washed when I got th More

by dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2019

Great service Professional confident quick friendly thorough They Make getting your car serviced a pleasant experience. The technicians are very confident and th More

by JIMCRESCENZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2019

Excellent service Bill was awesome. he makes me feel unique and special. his attention to customer experience detail was perfect. He got me a loaner and car service wa More

by tmincolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
December 06, 2019

Speedy service The repair was to replace a part that many other owners have had trouble with, but there has been no recall. The dealer did the repair quickly and too More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2019

Always A Pleasure Doing Business It is always a pleasure to come to the dealership. Everyone is always pleasant and helpful. Working with Bill McLean to get my car serviced is alway More

by Joan of Delmar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2019

people Great people at the Service Center very helpful and nice., I am so glad I bought there. , very good people to meet. Thank You Bruce Tetrault More

by pmbtwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
November 27, 2019

Great Service Experience As usual, Bill got our car in for service on-time and completed the work while we waited, sooner than expected. Bill is always courteous and takes th More

by RICK@WSG.NET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2019

Consistently Excellent As usual they go above and beyond when bringing my car in for service. And they take time to and answer all my questions. Consistently excellent. More

by Bmulvey0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 20, 2019

Excellent as usual As always, Bill McLean and the service department did an excellent job for us. We appreciate the standard of excellence at Otto Cadillac. They are t More

by MCARLSON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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