Ourisman Fairfax Toyota

Great service My car needed more service than I realized so they drove me home and came back to pick me up when it was finished - sooner than expected! My car needed more service than I realized so they drove me home and came back to pick me up when it was finished - sooner than expected! More

Exceptional customer care The service manager was terrific. The work was accomplished as scheduled. The waiting area was very pleasant and I was able to do focused work while The service manager was terrific. The work was accomplished as scheduled. The waiting area was very pleasant and I was able to do focused work while waiting. There were no surprises - and when there are surprises, the feedback is always clear as to whether any recommendations are essential or optional (for a specified period of time). Bottom line assessment: trustworthy both in terms of competence and finances. More

Bill Page Vs Ourisman Over the years we have used Bill Page Toyota on Lee Highway inside the beltway, and by far you stand head and shoulders above that operation. Your cu Over the years we have used Bill Page Toyota on Lee Highway inside the beltway, and by far you stand head and shoulders above that operation. Your customer facilities, cleanliness, complimentary coffee/doughnuts get two thumbs. Further, the Hispanic gentleman who keeps that area clean and stocked if a breath of fresh air. When I made a cup of coffee he was right there to make sure I had no issues/questions. As far as the service was concerned I thought your team was quick and thorough. I was pleasantly surprised when I wasn't called by my representative suggesting more work, service, etc. I appreciated that. In short, it was a most excellent experience yesterday and I applaud all your team....thanks! More

Great service All the concerns were resolved. Will return for the next due service next time. Assistant service manager was knowledgable and thorough. Contacted me All the concerns were resolved. Will return for the next due service next time. Assistant service manager was knowledgable and thorough. Contacted me with any findings which is a professional manner. Keep up a good work. Thank you! More

'17 Highlander These guys deserve more than the five stars I'm giving them. Our sales rep, Amard (Drama spelled backwards), and Marcus, sales manager, were the best These guys deserve more than the five stars I'm giving them. Our sales rep, Amard (Drama spelled backwards), and Marcus, sales manager, were the best sales team I worked with throughout the entire process of buying a car. They were very professional, courteous and considerate. Never once did we feel pressured to buy their car, even throughout negotiations. They worked hard to get me the best price they could by beating every single other dealers price. They also worked hard to get you exactly what you wanted and never tried to sell you something you didn't want. One of the things we felt is that they were very respectful and never spoke negatively about their competitors. We can't say that about other dealerships we visited. We liked Ourisman Toyota so much that we referred our cousins to them, who also purchased a vehicle there. We highly recommend them to anyone! More

Great Experience Colin is wonderful. Love my new RAV 4 Hybrid. Recommend your dealership to anyone who wants to buy a Toyota. Great teamwork and coordination of purcha Colin is wonderful. Love my new RAV 4 Hybrid. Recommend your dealership to anyone who wants to buy a Toyota. Great teamwork and coordination of purchase. More

Quick and Excellent Service! On 9/6/17, I was provided with excellent service. First, upon entering the service center, I was met by Simon Lumpkin. He greeted me with a smile an On 9/6/17, I was provided with excellent service. First, upon entering the service center, I was met by Simon Lumpkin. He greeted me with a smile and had a warm and pleasant demeanor. I mentioned that I was not sure who my appointment was with and he said he would look that up for me. He advised me the the advisor was no longer with the company but he would be happy to assist me getting checked in. The service was complete in less time than he anticipated which made me happy. Bonus, the car was washed and vacuumed! I then went to the service cashier area and was met by a very pleasant woman named Martha. She was by herself but surprisingly was able to keep up with the pace. She was printing off receipts, balancing check-out of several customers and calling for employees to pull up vehicles. She did not appear overwhelmed and did not blow off customers. I was truly impressed with this woman. This was by far an excellent experience. Thank you! More

LOVE Ourisman service!! I am so grateful for these folks. They've saved me money and cared for my car. I'm at 244,000 miles and going strong. I am so grateful for these folks. They've saved me money and cared for my car. I'm at 244,000 miles and going strong. More

It was fast and easy My car was due for a check-up. I was in a hurry and needed another car. Maurice got me a rental for $5. in a jiffy. My car was due for a check-up. I was in a hurry and needed another car. Maurice got me a rental for $5. in a jiffy. More

Excellent experience Dane was very helpful and identified an unanticipated problem with our brakes . I'm pleased with our experience and would return to the dealership. T Dane was very helpful and identified an unanticipated problem with our brakes . I'm pleased with our experience and would return to the dealership. Thanks much, Catherine Harnett More