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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
496 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 496 reviews

March 09, 2024

Excellent service! Right from providing the quote, buying process, paperwork and delivering the car. Thanks! More

by AS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review! We're thrilled to have provided excellent service throughout your entire car-buying experience, from providing the quote to delivering the car, and we sincerely appreciate your feedback!

Helpful
March 05, 2024

They are reliable and the service was great, they even send you a video of the entire multi point inspection with all the details More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey and Kevin
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Mar 07, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review Christy. We truly appreciate the feedback.

Helpful
February 29, 2024

Fixed right the first time! Tech was informative and explained issues in a comprehensive manner. More

by Mars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Salmon, 5 star
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your feedback! We're glad to hear that the tech was informative and explained the issues comprehensively.

Helpful
February 29, 2024

Josue was very lovely to work with. He was a smooth salesman and showed me several services that I need and I accepted to do it and he promised me a discount. I also cannot pick up the More

by sharondoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josua Parada
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank youfor the 5 star review. It sounds like you had a positive experience with the salesman! It's great that he was able to showcase services you needed and offer a discount, making the transaction even more beneficial for you. Additionally, the flexibility in holding onto your car until you're able to pick it up demonstrates excellent customer service. We are glad to hear that you're pleased with the overall experience.

Helpful
February 28, 2024

Called at 5 pm about a problem and got a 7 am appointment! Awesome. All done within 24 hours of knowing that there was a problem. My daughter drives the Mazda to work so important to minimize dow More

by annemariegrosewater
Recommend Dealer
Yes
Employees Worked With
Alex M in Service
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your feedback. It's great to hear that we were able to accommodate your schedule and minimize downtime for your daughter's car.

Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for taking the time to leave a detailed review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent service visit. Glad to hear you were able to quickly schedule an appointment and had your vehicle ready within 24 hours. We'll be sure to keep up the great work. If you have any suggestions for how we can make your next visit a 5-star one, please reach out to our General Manager, Loc Truong, directly at Loc@OurismanCars.com. Thanks for supporting Ourisman Mazda of Rockville and take care!

Helpful
February 28, 2024

Timely and excellent service. Convenient wait room. Thorough inspection with explanation provided. Excellent advices and recommendation. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex malavakis
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review. We're delighted to hear that you had a positive experience with the wait room and the inspection process!

Helpful
February 17, 2024

Excellent personal communication. Early drop off and late pick up is very convenient. Transparent pricing! More

by Berbvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your positive feedback! We strive to provide excellent communication and convenience for our customers. We're glad you found our early drop-off and late pick-up options convenient, and we aim to maintain transparent pricing to ensure a smooth and transparent experience for all our customers

Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review! We're thrilled to hear that you had such a positive experience! Excellent personal communication is key in ensuring a smooth process, and it's wonderful that the drop-off and pick-up times were convenient for you. Transparency in pricing is also crucial, and we're glad to hear that it was upheld.

Helpful
February 14, 2024

The people were really good and the purchase was really smooth. They also explained the different features of the car. More

by aarat
Recommend Dealer
Yes
Employees Worked With
Marty
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Feb 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review. We're thrilled to hear that you had a smooth purchasing experience with us! Our team takes pride in providing excellent service, and we're delighted that you found them helpful.

Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review. It's fantastic to hear that you had such a positive experience! Having helpful and knowledgeable staff can make all the difference, and we're glad to hear that your purchase went smoothly. Understanding the features of your new car is essential, so it's great that they took the time to explain everything to you.

Helpful
February 10, 2024

Ali was amazing! Christian was rude and didn’t have time for us. Ali turned everything around. More

by Donna Waybright
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ali Hatam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Walker
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Feb 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review. We're glad to hear that Ali provided you with amazing service! However, we're sorry to hear about your experience with Christian. We strive to provide excellent customer service to everyone, and it's disappointing to learn that you didn't receive the same level of attention from Christian. Your feedback is valuable to us, and we'll address this matter internally to ensure that all our team members provide consistent and courteous service to our customers.

Helpful 1
February 08, 2024

Good patient service. Very clear on the process and willing to work with me. I'd go back for another car. More

by chezjuan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your positive feedback! We're delighted to hear that you received good, patient service and that our team was clear on the process and willing to work with you. It's fantastic to know that you had a positive experience and that you'd consider returning for another car in the future.

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