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Ourisman Volkswagen of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.4
1,161 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Check out our Facebook page, "Ourisman Insiders" Convenient Location, Service, Parts, Accessories, we have it all!
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3371 Laurel Fort Meade Rd Suite B

Laurel, MD

20724

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Showing 1,161 reviews

March 20, 2024

Service department was courteous and friendly. Accurate on time of vehicle service time. Happy that I my vehicle there. More

by Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 22, 2024 -

Ourisman Volkswagen of Laurel responded

We greatly appreciate your positive feedback regarding your recent experience with our service department. Our team is dedicated to providing courteous and friendly service, and we're delighted to hear that we met your expectations in this regard. Punctuality is a priority for us, and we're pleased that your vehicle service was completed accurately and on time. Your satisfaction is important to us, and we're thrilled that you chose to entrust your vehicle to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you for your kind words and for being a valued customer.

Helpful
February 27, 2024

Good visit. Everyone courteous and knowledgeable. Service prompt and explanation of service explained clearly. Will return for further visits. More

by Afriend243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and checkin
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Feb 29, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the kind words and a great review.

Helpful
February 23, 2024

Very satisfied with the service I received today. My service advisor, Rick Collins, and his team took extra care to thoroughly check during a scheduled maintenance visit and found something that cou More

by tybmb2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Collins
Report | Print
Feb 26, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience during your recent visit for scheduled maintenance.

Helpful
February 21, 2024

Ms.Rozetti was very professional and knowledgeable! Your facility is very comfortable and clean. The wait time seemed long for me but truthfully expected due to past experiences! My maintenance expectations More

by Pokey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Rozetti
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Feb 23, 2024 -

Ourisman Volkswagen of Laurel responded

Pokey, we are so sorry about the wait time, I hope your service advisor explained to you the time frame. If not please let my service manager Bill Lavin know at blavin@ourismancars.com. We appreciate your understanding based on past experiences. We're pleased to hear that your maintenance expectations were met. Thank you for your feedback!"

Helpful
February 21, 2024

Service rep willing to assist and keep communication on a positive note. Willing to share tech ingo More

by sagezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Where is the service dept
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Feb 23, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad to hear our service representative was helpful and maintained positive communication. Thank you.

Helpful
February 19, 2024

The sale portion was fine I was greeted as soon as I walked into the showroom. The Taos that I was interested in was brought around so I could test drive. I never felt pressured and sales portion was gr More

by Nita3706
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales was Jamal
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Feb 23, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for the positive feedback! We're glad you felt welcomed and that the test drive process was convenient. We appreciate your business and look forward to serving you again!

Helpful
February 13, 2024

Carlos service advisor was friendly and helpful He explained the issue and the best way to fix it More

by Amoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 15, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you, Amoh for a great review.

Helpful
February 09, 2024

This was my first time working with Rick Collins. He warmly greeted me at my car, easily got me the shuttle, gave me a discount and returned the shuttle driver to pick me up all by 1pm. Good job! Tha More

by Jlove1519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Collins
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Feb 13, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the kind words about Rick. We will make sure we let him know. and thank you for visiting.

Helpful
February 02, 2024

Service was easy to schedule and completed in a timely fashion. Staff was friendly and competent. They answered all a uestions. More

by lysendis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill (Goldie) Goldsmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for taking the time to share your experience with us! We're delighted to hear that scheduling our service was easy for you and that we were able to complete the job in a timely fashion.

Helpful
January 17, 2024

After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t More

by Marko Hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Cook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Deckert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Mil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill (Goldie) Goldsmith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Alcorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrean
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Jan 18, 2024 -

Ourisman Volkswagen of Laurel responded

We want to express my sincere apologies for the inconvenience you've experienced with your second VW purchase from Ourisman. Your feedback is important to us, and we deeply regret that your ownership experience has not met your expectations. Please reach out to our general manager Robert Chen at rchen@ourismancars.com

Apr 08, 2024 -

Marko Hanna responded

It's not my experience with the car it's Orisman Laurel, THAT Mr Adrian told me That ( you don't give a loner car to any customer purshed a vehicle from you) I answered YOU SAID WHILE BUYING THAT YOU GIVE LONER CAR DURING ANY FIXING. HE ANSWERED those GUYS WHO SELL CARS SAY ANYTHING TO MAKE A SELL. That increased the damage cost in my car up to 4,500 $. since u never give me a loner car since 2021.

Apr 08, 2024 -

Marko Hanna responded

and stop adding automatic answers appoers in a sec. u don'y even car.

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