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224 Reviews of Paragon Honda - Service Center
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November 29, 2015
Paragon Honda Service Center Woodside It's terrible experience in terms of customer service. The staff are very insensitive. Some instructions were not followed and tire caps were not retu It's terrible experience in terms of customer service. The staff are very insensitive. Some instructions were not followed and tire caps were not returned. More
by Gerry
Employees Worked With
Not listed above
Helpful November 13, 2015
Great service provided by the service advisor Denise I was very pleased with my experience at the Service Center because of the friendly and patient demeanor demonstrated by my service advisor, Denise. I was very pleased with my experience at the Service Center because of the friendly and patient demeanor demonstrated by my service advisor, Denise. I felt the most comfortable I've ever felt in regard to asking all of the questions I had about my car. I received thorough and informative explanations which I appreciated very much. It's incredibly important to feel the advisor is listening to the customer, and Denise truly listened. Thank you!!!!!! More
by ArleighR
Employees Worked With
Denise Deas
September 28, 2015
Terrible service that starts with the GM, Brian My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one o My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one of the tires. Fine, no big deal, I bring it back and they fix it. All is well with the car going forward. A year later, when looking to rotate the tires, there was a problem that I wanted to discuss with the service shop of Paragon. This is where things progress downward. The problem with Paragon Honda is not in the mechanics themselves, or the work they provide. My issue was there was no one EVER available to speak with. I left multiple messages with the call center. I was told every time I called that no one was available to talk to me, and that I could leave a message. Combining phone calls from Tuesday until Saturday, I spent (based on the total of call duration in my cell phone, 72 minutes on the phone with the call center. On one occasion, I spoke with a person in the service station. They were unable to answer any of the questions I had directly. I asked to speak with a manager, a gentleman named Alex I was informed. However, as expected, he was unable to talk to me at the time. So of course, I leave a message. That was Thursday. Saturday comes, and my wife can't wait anymore. She decides to take the car to the dealership and have them take a look. She was confronted with a number of questions as to why she didn't make an appointment. My wife explained that I had spent over an hour attempting to contact someone in the service center with no success. At this point, at least they take the car in and tell her 2-3 hours. She dropped the car prior to 11:00 a.m. By 3:30, with no call from the dealership, my wife goes back to the shop. I from here spent more time attempting to speak with SOMEONE, ANYONE who can tell me what the status is. Again, no one is available at the service station to take my call. I refuse to leave a message because by this time what would be the point? From here, I am transferred multiple times to many different lines. At this time, I get the name of the GM, Brian. This itself took 6 phone transfers to reach a mailbox. On his voicemail, he provides a cell phone number (very quickly, so fast that I had to go through the process again of transfers and holding to get to his voicemail to be ready to take down the cell number) and I leave a message. I call the Sales department. Here is one of the first bright spots. A gentleman who is new to the job as he adds, does try his very hardest to connect me with someone in the service department. Good on him, sorry for not remembering your name. A man, Rafael, I believe, again does his best to find out the status of the car. It is at this time, nearing or passing 4:00. He tells me it is ready. Very good, ok. I call Brian on his cell phone. To his credit, he does answer. At this point, all I want to do is inform him that the service his dealership provides is below expectations. I express my complaints as I listed them above. The focus Brian took was to the service provided by the mechanics themselves. This is NOT what I, at ANY point, was unhappy with. I was not pleased to spend over an hour on the phone between Tuesday and Saturday to find out if something is covered by the station or not. I did what I could to express that to him, but again his focus was on the mechanics themselves. I end the call with Brian telling me he will get in touch with Anthony, the manager of the service station. My wife calls, no managers are in the shop, go figure. She was treated rudely by all but ONE individual in the establishment. The man she dropped the car off with would not talk to her. No one would tell her that the car was ready. Shortly after, Brian calls me back. At this point he has a 1-way conversation, where he WOULD NOT stop talking to allow me to respond to him AT ANY time. He accuses me of lying about previous work done to the car. Again, his only focus appears to be on the mechanics, which is the least of any issue I had. At one point I actually told him, "You are being condescending." His response was along the lines, and this is a paraphrase, "I listened to your complaints, now you will listen to me talk." Unacceptable. I told him that I can see the attitude that is pervasive throughout the company comes straight from the top. His tone and overall nature are indicative of most of his employees. I did manage to not curse at him and hang up. *Pat on my back* Next, and this is the ONLY reason this is not 1 star, Anthony calls me. He had been trying to get me the entire time Brian was holding his one-sided "conversation" with me. This man is THE ONLY PERSON worth a xxxx at this place. THE ONLY PERSON who expressed sheer embarrassment on behalf of the service not provided by his shop. He even went so far as to provide my wife and I with his personal phone number, where he offered to "take care of anything we need with the car" including oil changes. A kind gesture, although unfortunately too late. More
by Jordan G
July 17, 2015
Thanks Alex After talking to Alex, everything looks great, he will fix my problem next week! I explained my problem and without hesitation gave me the solution ri After talking to Alex, everything looks great, he will fix my problem next week! I explained my problem and without hesitation gave me the solution right there! Thanks again Alex! More
by Karma
Employees Worked With
Alex
July 02, 2015
Great Service, I Could Not Be Happier I needed fairly extensive paint/body work done on my 2012 Civic. I spoke with Alex Bifna at the Paragon Service Center. He was extremely helpful and c I needed fairly extensive paint/body work done on my 2012 Civic. I spoke with Alex Bifna at the Paragon Service Center. He was extremely helpful and courteous. The car was delivered back to me on time and looking perfect. Mr. Bifna showed that he really cares about his job, the cars, and the service he provides. I could not be happier with the results. More
by AKT2015
Employees Worked With
Alex Bifna
June 30, 2015
horrible!!! A couple of months ago I replaced the linkage on my Honda Element with another mechanic, I took my car to the Honda service center for an inspection A couple of months ago I replaced the linkage on my Honda Element with another mechanic, I took my car to the Honda service center for an inspection and they told me the linkage in my car was worn and they needed to replace it. That's when I called them liars and told them not to touch my car. You would think that they are reputable, but, they're not. All they want is your money! DO NOT TRUST THEM! More
by N,K.
Employees Worked With
Alex
May 10, 2015
Problems found on my certified honda Bought a certified 2009 Honda Odyssey EXL from paragon. My salesperson was Haitham Elkholi. He was very helpful through the process. Found a couple Bought a certified 2009 Honda Odyssey EXL from paragon. My salesperson was Haitham Elkholi. He was very helpful through the process. Found a couple of things that slipped during the certification process that I found a year later. Went to Haitham and explained the issues I was having. He took my keys and told me he would take care of it. Waited at his desk while the work was being done. He returned my keys. I checked everything I had told him about and when I did, everything was taken care of. If he didn't take care of it, it would have cost me $185.00. That is what customer service should be. Taking care of your customers after the sale ensures repeat customers. I have been with Paragon Honda for 10 years now. Best salesperson I have had. Thanks for everything. More
by Wilusmc84
Employees Worked With
May 02, 2015
See Mike Valencia for best service! After numerous experiences spanning 10 years, I must say this dealership got it together! I successfully set up an appointment online, had a short wai After numerous experiences spanning 10 years, I must say this dealership got it together! I successfully set up an appointment online, had a short wait time upon arriving (though be prepared for long lines), though my 2002 Honda Accord required lots of work, we were able to pick up the car at the end of the day and it was in excellent condition. Most impressive was the service we received by Michael Valencia. He is the most professional employee I have ever worked with at this Honda and probably any Honda. I give the center 4 stars and Mike 5. I did not receive compensation for this review. More
by daya
Employees Worked With
Michael Valencia
January 29, 2015
QUALITY SERVICE CENTER I HAD GONE IN FOR AN OIL JOB, AND TO HAVE MY TIRES CHECKED. WAS TOLD YOU DON'T NEED OIL NOW, THEY SHOWED ME HOW TO CHECK ON THE OIL THRU A BUTTON ON T I HAD GONE IN FOR AN OIL JOB, AND TO HAVE MY TIRES CHECKED. WAS TOLD YOU DON'T NEED OIL NOW, THEY SHOWED ME HOW TO CHECK ON THE OIL THRU A BUTTON ON THE DASH. THE TIRES WERE SHOT, I SAID I'LL GO TO COSTCO,SERVICE MANAGER ALEX BIFNA SAID YOU DON'T HAVE TO WE ARE COMPRABLE NOW OUR PRICES FOR TIRES WENT DOWN. I CHECKED WITH COSTCO AND GOT A PRICE $730. THEN GOT HONDA'S PRICE $760 BUT WITH AN ALIGNMENT SERVICE SO I WAS VERY HAPPY TO GO TO HONDA. CHECKED IN WITH ANOTHER MANAGER ANTHONY PETITO WHEN ALEX WAS NOT AVAILABLE PLACED THE ORDER FOR THE TIRES. HAD MY TIRES CHANGED OUT AND THEY FOUND A PROBLEM WITH MY BACK BRAKES. HAD THEM DONE TOO. I LOVE THIS SERVICE CENTER. THEY TAKE CARE OF YOUR CAR LIKE IT WAS THEIR OWN. EVERYONE IS ALWAYS SO NICE AND PROFESSIONAL. I RECOMMEND THIS PLACE ALL THE TIME. More
by ANNA
Employees Worked With
ALEX, BIFNA, ANTHONY PETITO, AND JOSEPH
January 23, 2015
Something happen to my car tire. While taking my car for a regular tire rotation and oil change, there was a problem with the car tire. It got damaged on the side. Which mens in can n While taking my car for a regular tire rotation and oil change, there was a problem with the car tire. It got damaged on the side. Which mens in can not be repaired. Went back and explain my case to management (Mr. Anthony Petito) and following day after they had reviewed my case, I got a replaced tire which made me very happy. Mr. Petito was not only friendly but very professional as well. Thank you very much for your help Mr. Petito. Few times I have being approached by a well dress people like you, while I am in my construction cloths and received the attention I had got from you. Perhaps you were focused on my problem, not on my appearance. Good job Sir! More
by francisco
Employees Worked With
