Paul Conte Cadillac - Service Center

John is a great guy, wonderful and accommodating. However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to fix it. It took replacing the radio. I still have another issue where the screen intermittently goes black and/or pixelates leaving me unable to see speeds or anything. This is extremely dangerous when driving to work on the parkway. I have ask for Cadillac to do a repurchase and swap my car for a new lyric same vehicle. The district manager, to date , has not responded. The EVconcerige has tried to assist me but has been unsuccessful in reaching and receiving an answer from the manager in charge. I paid $73k cash for this car and it has been in the shop more than a total of 8 months in and out for service. I think it’s a shame that a loyal customer is treated this way. I was going to just repurchase the same vehicle at the same dealership, but not anymore. I do love the lyric when it is working properly. I don’t blame the service staff, they didn’t originally build this car, but the management should work diligently to replace this vehicle. I had way too many issues wrong with this particular vehicle. More

Best place to buy a car, employees are very nice, great place even get a cake. Great people nice and helpful. place even get a cake. Great people nice and helpful. More

THE SERVICE DEPT. IS GREAT!! THE PEOPLE WORKING THERE ARE SO KIND &COURTEOUS. THEY GET THE WORK DONE ON TIME. NO PROBLEM GETTING A LOADER CAR. IS GREAT!! THE PEOPLE WORKING THERE ARE SO KIND &COURTEOUS. THEY GET THE WORK DONE ON TIME. NO PROBLEM GETTING A LOADER CAR. More

Dealership is always clean, service is always pleasant and well experienced, notification is very clear and well experienced, notification is very clear More

They was very efficient at serving my vehicle and provided good conversation while waiting for my vehicle to be serviced provided good conversation while waiting for my vehicle to be serviced More

The service department at Conte Cadillac is excellent. Never had a problem going there. Ryan is always helpful. Never had a problem going there. Ryan is always helpful. More

Excellent Service Center. Very knowledgeable and courteous. Exp;anations and costs clearly explained. Top notch. Very knowledgeable and courteous. Exp;anations and costs clearly explained. Top notch. More

Willing to go an extra mile to help Getting things done on time Honest Follows thru on time Honest Follows thru More

The best car buying experience in my 45 years of purchasing. Honest, efficient and extremely helpful. As a first time EV buyer, I had a ton of questions. Lauren Hughes went above and beyond to make purchasing. Honest, efficient and extremely helpful. As a first time EV buyer, I had a ton of questions. Lauren Hughes went above and beyond to make sure that I received the best possible deal on a wonderful vehicle. More

Nice people . I was impressed by their sincerity and professionalism. Very nice staff. Very helpful. I was impressed by their sincerity and professionalism. Very nice staff. Very helpful. More