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Paul Conte Cadillac - Service Center

Freeport, NY

4.7
1,131 Reviews

1,131 Reviews of Paul Conte Cadillac - Service Center

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August 20, 2020

Randy immediately came over as I walked in the door. After discussing my needs offered me coffee and water. He kept me informed the whole time More

by Djsb56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
August 17, 2020

Making an appointment for service is really simple, you call and they let you pick the best day for you. Their is no hassle, Danny the mo Service Coordinator is the BEST, he is a credit to Conte Cadillac. More

by RTGIBBONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gioia
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2020

The dealership is a little out of the way for me but I still return to these guys because they always do the right thing. Great service and good people. More

by Jon B.
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Rapp
August 14, 2020

EXCELLENT CUSTOMER SERVICE. I HAVE DEALT WITH YOUR SERVICE ADVISOR, DANNY GIANNINI, FOR YEARS. TO PUT IT BLUNTLY, AN OUTSTANDING REPRESENTATIVE OF PAUL CONTE CADILLAC. HIGHLY R More

by JOHN-M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2020

Paul Conte Cadillac have never failed to satisfy with sale or service. John has been myvservice professional through 2 leases. I have always been treated with courtesy and professionalism. More

by sjone575
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Brendler in Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Hardway
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2020

Danny wasn’t very professional at all!!!! I had to follow up on my vehicle. No call back from representative when vehicle was ready smh!!! He didn’t even have the courtesy to let me know what was fixed on my More

by Smiles
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gioia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Galeano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Brendler in Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Paul Conte Cadillac responded

Hello, My name is Frank Gioia one of the Sales Managers mentioned in your rating of our service department. I'm sorry to hear you had an underwhelming service experience with us. If you could please contact me at 516-544-6599 (my direct line) I would like to hear further details about this experience so that we can ensure this does not happen again. Thank You, Frank Gioia

August 12, 2020

great service and wait time was excellent as always no bagels so sad but we have to stay safe what else can i say always very helpful More

by RMKATHLEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : debbie
August 11, 2020

Spot on They were pleasant and on time... very professional. They cleaned the car and were aware of social distancing. The problem was fixed. What More

by Gino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2020

The service advisor did a fantastic job having repairs completed in a timely manner. The loaner car was a great help, thank you very much More

by dbarrucco
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cusimano
August 11, 2020

Excellent greetingpolite staffChristine was very Excellent greeting polite staff Christine was very informative She got me home the whole process went perfect, I was so pleased Our 1st Cadillac More

by palma.cm
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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