Pensacola Honda

I bought a new Honda Odyssey at Pensacola Honda late 2006, and I always had it serviced there. I was meticulous about the service and was always on schedule with dealer-recommended service. Over the p 2006, and I always had it serviced there. I was meticulous about the service and was always on schedule with dealer-recommended service. Over the past few years, I noticed slippage in service levels there: rushed and harried employees who seemed disengaged, texting, etc; longer wait times on the phone when I called to schedule appointments; and pushing appointments out very far away (could never get me in within a few days of calling even for routine things like oil changes). Finally, on Wednesday, June 5, I was in Wisconsin on business, and my wife called to tell me that the air conditioner on the van was blowing hot air. She called Pensacola Honda, and the service advisor with whom she spoke said they were too busy to help her and that he couldn't have anyone take a look at it until next Tuesday (June 11). That would have meant almost a week in Florida with no A/C. Also, the van is under full-extended-warranty, and my wife asked him to look up our warranty to see if it was still in effect. He refused, saying she should do it herself online. He said he was busy, that he couldn't help her, and that was that. Well, she called Gary Smith Honda in FWB, and she spoke with Steve Shea (service advisor) who said that even though they were busy, he would work her in that day -- bring it right over! He also looked up the warranty while on the phone to let her know that it was still in force. Once she arrived, he showed great empathy (he said, "I wouldn't want my wife to go a week without A/C in her car.") They took a look at the A/C and fixed it that day. It wasn't under warranty because it was caused by a road hazard affecting the compressor, but $700 later, at least it was fixed. That is $700 Pcola Honda didn't get. From now on, I am going to Gary Smith Honda, and I will buy next new car there as well. It is a little farther to drive from Gulf Breeze, but well worth it to get good attitudes and good service. Because of slipping service levels and one rude service advisor, Pcola Honda is out a lifetime of my sales and service. More

Routine Service .. Asked for synthetic oil got regular oil. First service advisor wrote it up correctly but back and 2nd service advisor blamed 1st advisor. Brought car back for replacement with synthetic oil. First service advisor wrote it up correctly but back and 2nd service advisor blamed 1st advisor. Brought car back for replacement with synthetic. Andrew was very condescending and wrote off my concerns as 'old wives takes' after though research thru Honda Owners link and Mechanic online post .. And professional opinion of another dealer in the Atlanta , ga ( who I bought the Honda from.).. Honda owner for 26 years .. This is by far the worse dealer I have ever dealt with... Will not return .. I'll take it back to Georgia first before I return ... More

I had my vehicle with them at the end of January and the beginning of February as I had an oil leak. Last Wednesday night I contacted them via email with a concern I had over the possibility of another oil beginning of February as I had an oil leak. Last Wednesday night I contacted them via email with a concern I had over the possibility of another oil leak. Got a reply from a rep the next morning saying the service manager would contact me that day. I stated the best way was email. Still no reply. I emailed the rep who initially got my message to say as much. No reply since that Thursday and I've contacted him Friday and Monday. Very very dissapointing to be treated this way. A bit of respect and common courtesy could be taught to these people. Seems to be a trait with them going by the comments here. More

I made two mistakes with Pensacola Honda service department. The first mistake was when I needed repair on the Anti-lock brake system. Diagnosed problem myself but did not have the proper tools to department. The first mistake was when I needed repair on the Anti-lock brake system. Diagnosed problem myself but did not have the proper tools to repair it myself. Brought my car in and told them EXACTLY what needed to be replaced. I had called the day before and got pricing and estimated time of 2 hours for repair, so I was going to wait in the waiting area. After 6 hours I was told that they could not get the ABS to work. They also said that they had found other problems in the system and they would need to order those parts. I should have left then but decided that I could have missed something in my diagnosis and told them to proceed. Two days later they still could not get it fixed. I asked to look at the list of replaced parts and saw that they had not replaced the item I told them to replace. Once they did replace it, surprise, the ABS now worked. They then tried to charge me for all the labor and parts I did not need. They only relented and charged for only the parts I told them to replace after much debate. When I got in the car to leave, the brake pedal went nearly to the floor when I pressed on it. I asked if they had bled the brake lines. The mechanic said he did but I made him do it again. Twice. Still did not feel normal. Bled the lines myself when I got home and was able to remove the rest of the air. Felt normal after I did what they were supposed to do. The second mistake was thinking that maybe I had just gotten a bad mechanic the first time, so I tried again when one of the seals on the steering linkage started leaking. They said they did not replace seals and would have to replace the entire rack and pinion. Should have left that time too. Now the steering has so much slop that driving in windy conditions or uneven roads is nerve racking. The car no longer handles as before, but yet they insisted that all cars have slop in the steering. Two strikes and I'm out of there. More

I see that Pensacola Honda has received bad reviews. However, I had only good experiences with them. I bought my second car from them last week . Jeannie was friendly, and patient. My husband is buying However, I had only good experiences with them. I bought my second car from them last week . Jeannie was friendly, and patient. My husband is buying his next car from them as well. I would definetly recommend them. More