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Penske Buick GMC Of Cerritos
Cerritos, CA
638 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
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Showing 638 reviews
May 04, 2024
The whole team is awesome! We love our new Hummer Ev!! Highly recommend for any car needs! We love our new Hummer Ev!! Highly recommend for any car needs! More
by Qts.melissa
Verified Customer
Helpful May 04, 2024
Very sacrifice with the service at this dealership especially José and Darren. Therefore I give them A+ especially José and Darren. Therefore I give them A+ More
by WILLISLE8888
May 03, 2024
There are several areas of improvement that this dealership needs. 1 - Synchronization between GMC online and the dealership that is set to receive parts for installation. I received a call from t dealership needs. 1 - Synchronization between GMC online and the dealership that is set to receive parts for installation. I received a call from the parts manager at Penske telling me the parts arrived, and that I can call in to make an appointment. Your Service team confirmed my appointment but couldn't tell me what my appointment was for. I told them that parts arrived for install, that I paid for it all online. It took about 15 minutes or so as well as the involvement of the Service Manager to confirm that everything was paid for already, just the job needed to be done next. 2 - Demo - no demonstration of how to use the tonneau cover. I had to view YouTube Tutorials to learn the pros and cons on what to do, as well as what the parts came with. They included a light in the bed that is connected to by cargo light which is awesome, but nothing mentioned by your team. 3 - What happened to my old emblems? I switched my GMC logo from red to black, but I did not see my red emblem ever again. Were they broken off and discarded? Were they kept to the sold as used? Nothing. 4 - Warranty. Is there a warranty for the product, and for the installation? This was all done through GM and by GM so there should be some coverage for all factors. 5 - Car wash! I am told that there is no car wash equipment done there, just some dude that comes to detail when appointments were made. That sucks. 6 - Update your email appointment address. I clicked on a hyperlink in the email from your Service Manager to do my appointment. It took me to a place that has been vacated by GMC for almost 2 years now. Luckily it was only 1 mile away. All of this should have been done automatically. I still know nothing about the warranty, my emblems, nada. More
by SAM1_CANO
Employees Worked With
Service department dude named Daniel.
May 02, 2024
Camille went above and beyond to ensure our satisfaction. She was very friendly and knowledgeable about our vehicle and answered all our questions. Everyone was very friendly! She was very friendly and knowledgeable about our vehicle and answered all our questions. Everyone was very friendly! More
by lelian_sedehom
May 01, 2024
Muy buen servicio lo recomentaré con mis familiares y amigos,hablan español como nosotros,la Muchacha que nos atiende es super trabajadora y amable,Muchas gracias 💖 amigos,hablan español como nosotros,la Muchacha que nos atiende es super trabajadora y amable,Muchas gracias 💖 More
by FETLY1
Employees Worked With
Stephanie Villegas exelente trabajadora y amable
May 01, 2024
Stephanie was awesome. She kept in contact with us and was always quick to respond. I feel like she did everything she could to help us out. She kept in contact with us and was always quick to respond. I feel like she did everything she could to help us out. More
by Ewilliams0721
Employees Worked With
Stephanie
April 30, 2024
Clarissa vargas took care of me very nice and very helpful. Definitely recommend anyone who wants to purchase a car or truck she's your girl. helpful. Definitely recommend anyone who wants to purchase a car or truck she's your girl. More
by Boxerflores
Employees Worked With
