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Penske Toyota

Downey, CA

4.8
1,675 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,675 Reviews of Penske Toyota

May 13, 2021

Sheila Vasquez rocks! She is second to none in customer services! We all need more Sheila’s in the world! Thanks for all you do! More

by Mike.Sheelor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Vasquez
May 14, 2021 -

Penske Toyota responded

Thank you for the wonderful review, Mike! Sheila was happy to assist you with everything. We hope to see you again in the future to help you with any of your automotive needs.

May 06, 2021

Great on time service appointments, jobs finished by the estimated time frame, very friendly, knowledgable staff, text and e-mail sent to inform you your car is ready, free carwash too! More

by Happy traveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant
May 07, 2021 -

Penske Toyota responded

Hello there, Thank you kindly for your five star review and sharing your positive feedback. We are thrilled that you experienced such friendly, knowledgeable and communicative service with us here at Penske Toyota of Downey. We are looking forward to assisting you again for any future automotive needs.

May 05, 2021

VERY satisfied. With today's visit. A front noise was the reason for my visit today 5/4. Spoke with Shirley supervisor she was very knowledgeable and fast service. Thank you More

by mayraclown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley
May 06, 2021 -

Penske Toyota responded

Thank you for taking the time to leave a review for us at Penske Toyota of Downey. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 04, 2021

Saleman, Mr. Danish Khan very helpful and honest. The pricing as same when we are talk, not going up like another dealers, will recommend friends and family members to Penske. Thank you More

by jennydang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Danish Khan
May 05, 2021 -

Penske Toyota responded

Hi Jenny, Thank you for your five star review. We are thrilled to know Danish provided you a helpful and honest experience here at Penske Toyota of Downey. We appreciate your recommendation and we look forward to assisting you again for any of your automotive needs.

May 01, 2021

The work was completed before the due date and the repair was done well. The employee was courteous and answered all our questions. Thank you More

by dean.masukawa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
May 02, 2021 -

Penske Toyota responded

We're here to help with all your questions at Penske Toyota of Downey. Thank you so much for sharing your feedback, Dean!

April 26, 2021

My salesman linh lam was excellent!!👍. I will continue to keep my business with Penske Downey. The service was fast and everyone was helpful in every way. Thanks!! linh. More

by Liuieordonez10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh lam
Apr 27, 2021 -

Penske Toyota responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Sales Department, especially linh! We hope that you will continue to visit us at Penske Toyota of Downey.

April 25, 2021

Excellent job by Rick B and everyone at Penske. I bought through the AAA car buying program and everything was straight forward and easy. I would definitely buy another car from these guys. More

by Lizardspike00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Burgess
Apr 26, 2021 -

Penske Toyota responded

Liz, thank you for taking the time to share your easy and forward car-buying experience with Rich! We hope you continue to love your new ride! Please do not hesitate to reach out to us when we can work with down the road at Penske Toyota of Downey!

April 24, 2021

Such great customer service from everyone from the moment you drive up . It’s a safe feeling with social distancing The associate knowledge is wonderful More

by Joeandhugo7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Apr 25, 2021 -

Penske Toyota responded

Thank you for taking the time to share your wonderful experience at Penske Toyota of Downey. We're super happy to have provided you with excellent customer care, and we look forward to having you here again next time!

April 23, 2021

Every time I come to this dealership I get awesome service..I highly recommend Penske Toyota for all your Toyota needs. I will keep coming back.. More

by tapena69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex in service
Apr 24, 2021 -

Penske Toyota responded

Hi there, At Penske Toyota of Downey your review has made us smile and we thank you for your kind words. We strive to provide a customer driven experience, therefore we are delighted to hear about your recent visit to us. We deeply appreciate your recommendation. Thank you for choosing Penske Toyota of Downey and we hope to continue to assist with all your future automotive needs.

April 23, 2021

Be transparent with information. Disclose any issues or concerns that need to be brought up. Like parts not working. Or missing part for it to function properly. More

by Chrystian.rabadan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonny and Esteban , Sean Weaver, Jennifer Norsworthy
Apr 24, 2021 -

Penske Toyota responded

Hello, I appreciate your feedback regarding any level of communication that wasn't to your standards. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

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