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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
492 Reviews
Call Service Center (724) 658-3521

492 Reviews of Phil Fitts Ford & Lincoln - Service Center

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April 02, 2024

I buy a lot of Ford's and have been going to this dealership for service for over 20 years. If you need anything done, ask for Kenny in service. More

by carbuyer2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Report | Print
Apr 02, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

Helpful
March 29, 2024

The entire staff was very friendly and helpful and the shop got my car back to me very quickly. More

by chandler_craythorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Chandler: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Mar 31, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 21, 2024

Everything always goes great with the service I get for my car and Kenny is always very helpful and friendly More

by bakersecret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Report | Print
Mar 21, 2024 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kenny always meets your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

Helpful
March 21, 2024

They did what they were supposed to and brought my truck back cleaner than it left. More

by mjl95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny and Rob
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Mar 22, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

Helpful
March 18, 2024

Fantastic service ! Timely and efficient, great prices as well. Highly recommend to anyone ! Support local. More

by Vmpagley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

Helpful
March 18, 2024

Service is a joke. Broken catalytic converter and Phil Fitts Ford refused to fix it. Taken to another dealer and it's fixed under warranty. They lie and wanted 700 doll More

by John wick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny
Report | Print
Mar 20, 2024 -

Phil Fitts Ford & Lincoln responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Thank you from the Phil Fitts Family

Helpful
March 17, 2024

Awesome & prompt service, Kenny did an amazing jo and was very thorough, he answered all our questions. More

by john.a.burchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in service
Report | Print
Mar 18, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks, John, for sharing about your experience with Kenny here at Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

Helpful
March 15, 2024

No complaints for the dealership or salesman at phil phitts at this time. I am very happy. More

by jav424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

Mar 18, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Helpful
March 13, 2024

I brought my vehicle in for repair after a collision with a deer. Tony and his staff are top-notch and the best in the business!! They took the time to explain everything in detail and were overly helpful More

by rhoover1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Miller
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Mar 13, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words for Tony and Paula and for leaving us this wonderful feedback! Thank you from the Phil Fitts Family

Helpful
March 12, 2024

Albee Mangino was the best sales person I ever meet, I will definitely recommend phil Fitts Ford More

by sandyruby1965
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Phil Fitts Ford & Lincoln responded

Sandy, We are very happy to hear Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

Helpful
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