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Prestige Subaru of Turnersville NJ - Service Center

4.4

9 Lifetime Service Reviews

4271 Black Horse Pike, Turnersville, New Jersey 08012

9 Reviews of Prestige Subaru of Turnersville NJ - Service Center

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February 24, 2017

"STAY AWAY FROM THIS SERVICE DEALER"

- Jim Trezza

I purchased a 2015 certified pre-owned Subaru Outback Limited from Antonio Guzman. Antonio was extremely professional, but their service dept. is by far the worst I have ever dealt with. Two days after I received the car I noticed a crack in the upper shaded portion of the windshield, that should have been checked as per the Subaru certification by the service dept.(Appears they really don't check as they claim) I immediately contacted Antonio and he spoke to his manager he advised I take the car to Safelite and see if it needed a replacement. Safelite claimed the glass could not be repaired. Antonio setup an appointment at Prestige dealer to replace the glass. I left the car overnight and when I drove the car out of the dealership a socket fell from the mirror and scratched my console, also the cable for the compass was not connected and the side pillar was full of adhesive. I contacted Noel Moya, service mgt., but he was far from concerned with the problem. The service dept should have checked the car prior to releasing it to me. This should have been an indication how bad Prestige service is. . On 12/15/16 I brought the car back for a trunk lid that does not open at times, Maria, service advisor claimed it was working fine...On 1/9/17 I brought the car back for the same problem, again Dan, service advisor claimed it worked fine for him. Both my wife and I attempted to explain that it happens maybe 2-4 time a week, but it was an inconvenience and a feature I paid for on the vehicle. About a week later the same problem occurred, but with a banging sound, I was able to record/video the lid noise. I called Prestige and spoke to Don, service advisor and explained in detail the issue. He stated there was nothing Prestige can do without viewing the problem. I requested that Noel Moya the manager call me back. I waited over a week and NO call back. AGAIN, I called Prestige to speak to Noel or Don, Brian stated that Don was sick and Noel was out. I explained the problem I was having and was assured that Noel would call me back. Over a week has passed and NO CALL BACK FROM ANYONE at Prestige. On 2/24/17; I called and spoke to Brian and he said Noel was in a meeting, I requested that I speak to him. After a lengthy hold, Noel answered and I explained the problem again. Noel was not to anxious to address my problem but rather dismissive. I explained that Prestige dealer is 80 miles away and to drive 160 miles R/T and be told that they need to duplicate the problem is a waste of everyone's time. I told him I have a video with the noise that sounded like either the struts or motor so maybe we start there... Noel stated that was not good enough and they needed to see the problem for themselves. The end result is I still have a trunk lid that does not open at times. . Now I'll contact Subaru Of North America...STAY FAR- FAR AWAY FROM THIS DEALER

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Recommend Dealer
No
Employees Worked With
Maria, Dan, Don, Noel
February 17, 2017

"Great Saleperson"

- happy new car guy

Purchased 2 cars from Mary Bevan, She was great during the sale and afterwards. Always looking out for her customers, If you are in the market for a Subaru, I recommend contacting Mary at Prestige .The dealership is outstanding also. The service personnel clearly take pride in their work. Great salesperson and great dealership!!!

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Recommend Dealer
Yes
Employees Worked With
Mary Bevan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 02, 2017

"New car leasing"

- Ed S

Antonio Guzman was my salesman. I walked into the showroom and asked him for help. He was extremely friendly and helpful. Any questions I had he answered or quickly found the person that would answer it. Buying/Leasing a car can be a dreadful experience but at Prestige there is absolutely no sales pressure or tactics. I do have to admit that the process is very time consuming so make sure to allocate the time needed. Thank you for all your help Antonio. Prestige should be proud to have a dealer of your caliber Ed S

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Recommend Dealer
Yes
Employees Worked With
January 16, 2017

"What a difference a keychain made!"

- Thoops515

During a recent snowstorm I was on a state highway and due to the darkness, I did not see a major pothole. After hitting it and thinking this was not good, the dashboard signal alerted me that I had an airpressure loss. At this point I could feel the car pulling to one side - the tire was damaged beyond repair. I was able to get off to the shoulder and my first thought was the keychain Antonio Guzman had given me when I leased my Subaru. Sure enough, there was the "800" roadside assistance number at my finger tips. I placed a call and I received such great customer service even on a snowy night when calls must have been numerous. I can't thank Antonio enough for having given me that key chain... it made all the difference in a situation when timing was crucial. Even a year into my lease, Antonio's customer service efforts are still coming my way... thank you Antonio!

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Recommend Dealer
Yes
Employees Worked With
Antonio Guzman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 13, 2016

"Anthony Lane sale rep"

- Ivansubbie17

I had a great experience with the sales team and they made me feel like family I would recommend them to anyone trying to buy a subaru or vw

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Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Anthony Lane
September 29, 2016

"good stuff"

- Douglas Martin

run a tight ship!! always on time..and get the job done right! i have found a car dealer i can trust with my cars!

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Recommend Dealer
Yes
Employees Worked With
Antonio Guzman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 28, 2016

"professional"

- bob1234

Prestige is a dealership of integrity. We purchase our cars at prestige with confidence and trust. Our experience has always been superb. We appreciate Prestige.

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Recommend Dealer
Yes
Employees Worked With
Antonio Guzman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris Sherman
September 04, 2016

"Awesome car buying experience"

- Diane

I'd was getting e-mail offers to trade in my 2014 Forester for a 2016 with no money down and at the same monthly payment. I was skeptical, so ignored most of the e-mails, til the one came that offered to meet with me during an upcoming Saturday service appointment. I loved my 2014, so I didn't feel like I HAD to get out of it, but figured that it couldn't hurt to talk. I met with Justin Barner, who listened to what I wanted (and didn't) and then actually made it happen! Prestige even waived the service fee for my 2014. There was no pressure, and in fact, the process was so easy that I kept thinking I was missing something! I did have to wait a bit to meet with financing, but that's because so many people were buying Subarus! The staff made sure I was comfortable and kept me posted about the wait, too, which I found very considerate. I've been dealing with Prestige since I bought my 2014 Forester. It's always a pleasure dealing with the staff. Their service lounge is very comfortable, and the few times that I needed a loaner, they coordinated everything with Enterprise. I couldn't be happier with my 2017 Forester. Check out the reviews (safety, reliability, value)...all top-rated. If you're considering a small SUV, be sure to visit Prestige and ask for Justin!

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Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Justin Barner
May 12, 2012

"One of the major reasons I go to this Subaru dealership..."

- Graci

One of the major reasons I go to this Subaru dealership is my wonderful mechanic, Dan. He is well trained, knows Subarus inside and out! Will alert me to a problem that needs to be fix or he might suggest I could wait longer for a certain item. He is honest! Chris, in service, helps schedule my appointments, makes sure I get my car back on time, arranges for a rental if needed. I know I can count on him whenever I call. Over in sales, I have talked with Mary and John several times about the new Subarus. They are full of help and knowledge without being pushy. The general sales manager, Tony Bruno, is alway ready to assist should I have a question. He is always a phone call away, if needed and I appreciate that. Is nice the new addition for Subaru cars is completed, so we can have our own area and the new waiting area for our car being serviced is comfortable and clean.

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Recommend Dealer
Yes
Employees Worked With
Chris in service, Dan worked on my car
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