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Puente Hills Ford - Service Center

City of Industry, CA

4.5
225 Reviews
Call Service Center (626) 346-5900

225 Reviews of Puente Hills Ford - Service Center

Sort by
October 20, 2023

Had a great experience here getting my F150 repaired under warranty. They completed it quick and were very communicative with where it was at while waiting on a part. Will come back next time I need w More

by CLARKWELDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Puente Hills Ford responded

We're thrilled to hear about your great experience with us while getting your F150 repaired under warranty! Quick and effective service, as well as clear communication, are top priorities for us, and it's wonderful to know that you were satisfied with your visit. We look forward to serving you again in the future

Helpful
October 19, 2023

The service provided to my card was great. Staff was friendly, my car was completed fast More

by RUBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Puente Hills Ford responded

Thank you for sharing your positive service experience with us! We're delighted to hear that you received great service and that the staff was friendly. Fast and efficient service is something we strive for, and it's great to know that we met your expectations. If you have any further automotive needs or questions in the future, please don't hesitate to reach out. We appreciate your feedback and your business!

Helpful
October 17, 2023

Ken was great. Very helpful and king . I Highly recommend to everyone! Great service over all More

by YOLIGONZALEZTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Puente Hills Ford responded

Thank you for your kind words and for recommending Ken's great service! We strive to provide exceptional customer experiences, and it's fantastic to hear that Ken was so helpful and kind during your visit. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!

Helpful
October 17, 2023

great care good service drop off and pick up to and from work while vehicle was worked on, thank you Michelle. More

by MIGHTYMUFFLERBRAKE
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Puente Hills Ford responded

You're very welcome! We appreciate your feedback and are delighted to hear that you had a great experience with our care and service, including the convenient drop-off and pick-up service provided by Michelle. If you ever require further assistance or have any questions in the future, please feel free to reach out. Safe travels, and we look forward to serving you again!

Helpful
October 15, 2023

Not helpful at all, i did appreciate Michelle but i don't like the dealer. More

by rvillalba56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Okamoto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmanuel Glock
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Oct 17, 2023 -

Puente Hills Ford responded

We're sorry to hear that you had a negative experience working with us. We strive to provide each customer with excellent service and we are disappointed that you did not receive that. If there is anything we can do to assist you in the future please reach out. We would be happy to work with you again.

Helpful
October 15, 2023

It took too long. Three hours for an oil change and a tire rotation. What’s the point of having an appointment? Wait! Only an oil change but still the same price. More

by JRENCINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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Oct 17, 2023 -

Puente Hills Ford responded

We're sorry to hear that your recent service visit was disappointing. We understand that long wait times can be frustrating and we apologize for the inconvenience you experience. If there is anything we can do to assist you with your vehicle's maintenance in the future please reach out to our service manager.

Oct 17, 2023 -

JRENCINO responded

No one reads these…. After three hours, I had to walk up to the counter, just to be told ten minutes after that, that I was only getting half of what I went in for. FOR THE SAME PRICE.

Helpful
October 14, 2023

Fast, honest, service. They make me feel comfortable waiting, I know I am getting great service here. More

by Stephanie S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
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Oct 17, 2023 -

Puente Hills Ford responded

We're thrilled to know that you've had fast and honest service with us, and that you feel comfortable while waiting. Your satisfaction and trust in our service are highly valued, and we look forward to continuing to provide you with great service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing us for your automotive needs!

Helpful
October 13, 2023

They are great. Always good service, always have time to check my vehicle. Thank you for your excellent service. More

by leticiaserna10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that you've had great experiences with our service and that our team has been attentive to your vehicle needs. We appreciate your trust in us, and if you ever have any more questions or require further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service!

Helpful
October 12, 2023

Would have been 5 Stars for service, but they didn't wash by car and left foot paper and steering wheel wrap in car -sadness!!! Michelle was awesome with communication, status updates, and accommodating my More

by KONAD29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Hello and good afternoon- My name is James Rams and I am the General Manager here at Puente Hills Ford. Please allow me to detail your vehicle due to the fact of our miss of process. I would love to handle this for you with a scheduled appointment to do so. Please call me directly- James Ramos General Manager 626-723-7601

Oct 12, 2023 -

KONAD29 responded

I would like that - however I must let you know that my carpet is dirty. You can reach me after 3:15pm

Oct 12, 2023 -

Puente Hills Ford responded

Thank you Donna , nice chatting with you! James

Helpful
October 12, 2023

Michelle was extremely helpful and very eager to address all of my concerns. She even went the extra mile and addressed recalls that I was not aware of. More

by PATRENDON80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that Michelle provided you with exceptional assistance and went above and beyond to address your concerns, including addressing recalls. Our team is dedicated to ensuring our customers have a smooth and worry-free experience.

Helpful
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