RBM of Alpharetta

This purchase was one of the most haggle free and pleasant that we have encountered in a long time. It has been over 10 years since we purchased from RBM, none the less, they treated us like life lo pleasant that we have encountered in a long time. It has been over 10 years since we purchased from RBM, none the less, they treated us like life long customers. Lori and Lisa are true professionals and we highly recommend them! More

For over 15 years Reza and Peter (GM) have done an excellent job in working with us to get the right car, at terms and prices fair for both parties. They never speak down to you as the customer, they excellent job in working with us to get the right car, at terms and prices fair for both parties. They never speak down to you as the customer, they are prompt with returns to calls, emails, and texts and they, along with Lisa, (Finance) made an excellent shopping experience. More

Rezza was awesome. He’s always a great guy and never does a bad job. He’s great at what he does and I appreciate his service. He’s always a great guy and never does a bad job. He’s great at what he does and I appreciate his service. More

Linda Luu and Neil Turry were both absolutely outstanding to work with. My wife and I took a leap of faith and drove five hours one way from Tennessee to look at (and purchase) a vehicle. LINDA and Neil coul to work with. My wife and I took a leap of faith and drove five hours one way from Tennessee to look at (and purchase) a vehicle. LINDA and Neil could not have been more helpful. We became fast friends that day. we would certainly do it again. LINDA and Neil provided the epitome of service. More

Linda Luu and Martin Hina were both great to work with. They were both very knowledgeable and helpful during our purchase. They took their time to explain how the GLC 300 worked and all the new updates They were both very knowledgeable and helpful during our purchase. They took their time to explain how the GLC 300 worked and all the new updates since our last purchase in 2016! Martin was very patient in explaining things to me and answered all my questions. Linda made the whole sale process painless. More

The overall experience was stress free. Linda was great and knew her way around the car. She did a great job answering any questions. Amazed that she knew everything about the car. Linda was great and knew her way around the car. She did a great job answering any questions. Amazed that she knew everything about the car. More

This commentary will cover my experience with three people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales. FINANCE: Rachel was very plea people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales. FINANCE: Rachel was very pleasant and made "signing" fun, no pressure, engaging, and an overall "breeze." We bought an EV and decided to apply for the Alternative Fuel Vehicle License Plate (AF). Rachel assured us she did on our behalf. She even said we'd have the paperwork documenting our AF tag application in the event we needed it while using the HOV lane while waiting for the tag to arrive in the mail. When the tag arrived, it was a standard tag. I was bummed. Before going to the tag office, I confirmed with Bill that we applied for the AF tag. He confirmed we had. Unfortunately, the tag office informed me the dealer in fact, DID NOT complete the application for us. I was able to apply on the spot and get the correct tag. In summary, if you buy an EV and want the Alternate Fuel Vehicle License Plate, make sure this application is completed and submitted at signing: https://dor.georgia.gov/mv-afv-application-and-verification-issuance-alternative-fuel-license-plate. Get a copy. While this oversight created a bit of confusion and inconvenience on our end, it doesn’t overshadow the otherwise great experience we had with her. Rachel’s warmth, transparency, and efficiency were greatly appreciated, and I would gladly work with her again. I just hope next time, the details—especially related to EV-specific steps—are followed through with full accuracy. DELIVERY: I can’t say enough good things about Martin Hina, our Delivery Specialist. From the moment he greeted us, Martin brought warmth, patience, and professionalism to the experience. He took his time walking us through every detail of our new EQE500X4, ensuring we understood both the technology and the thoughtful craftsmanship that make Mercedes-Benz stand apart. He was incredibly knowledgeable, but never overwhelming—he met us right where we were and moved at a pace that felt gracious and human. Martin also helped us get set up in the Mercedes Me app, linked accounts, and walked us through charging basics, drive modes, safety features—you name it. It’s clear he genuinely cares about the customer experience and takes pride in doing the job well. For such a high-tech vehicle, Martin’s personal touch made it feel warm and accessible. He made delivery day feel like a celebration, and I left feeling truly supported. Thank you, Martin—you're a standout! SALES: From start to finish, my experience was exceptional—and that’s largely thanks to Bill Favini. Purchasing my EQE500X4 was a major milestone, and Bill made the journey seamless, pressure-free, and empowering. He took the time to answer my questions (and I had many), was honest about what to expect with EV ownership, and honored my pace and preferences throughout the entire process. Bill wasn't just selling a car—he was helping me step into a lifestyle. His professionalism, patience, and deep knowledge of the Mercedes-Benz lineup made me feel confident every step of the way. He respected my research, provided helpful insights without overselling, and treated me like a valued partner, not just another transaction. By the time I drove off the lot, I didn't just feel like a new car owner—I felt seen, supported, and celebrated. Thank you, Bill, and thank you RBM of Alpharetta, for making this milestone meaningful. We absolutely love my our EQE—aka ShEVa—and we’ll proudly recommend your team to anyone ready to make a power move. More

Just had another great experience at RBM of Alpharetta. Mercedes are world class cars, and the experience is great when the people are world class! Kyle Edson and Vadim Russu from the sales staff and Lisa Mercedes are world class cars, and the experience is great when the people are world class! Kyle Edson and Vadim Russu from the sales staff and Lisa Brennan from Finance made the whole experience "world class." More

I had an outstanding car-buying experience with Britt. From the moment I walked in, Britt was friendly, knowledgeable, and incredibly professional. He took the time to understand what I was looking for, a From the moment I walked in, Britt was friendly, knowledgeable, and incredibly professional. He took the time to understand what I was looking for, answered all my questions with honesty and patience, and never once made me feel pressured. What stood out the most was how smooth and transparent the entire process was. Britt made everything easy — from test driving to paperwork to final delivery. He went above and beyond to make sure I was comfortable and confident in my decision. Even after the sale, he followed up to ensure everything was going well with the car. If you’re looking for someone who truly cares about customer satisfaction and makes the car-buying process stress-free, I highly recommend asking for Britt. He’s one of the best in the business! More

Britt succeeded in making the stressful process of trading and purchasing vehicles a pleasurable experience. trading and purchasing vehicles a pleasurable experience. More