Rallye Motors - Service Center

What you expect is what you get, Good Service I have been associated with Rallye for many years. Nothing has changed good and respectful service both the sales side and the service. Friendly gree I have been associated with Rallye for many years. Nothing has changed good and respectful service both the sales side and the service. Friendly greeting upon entering the service area- both outside and inside. Great team work in service department. It's all great. More

Great service from John Ciccotelli! John Ciccotelli, away's does a great job in getting my car serviced quickly as I wait. He is trustworthy and never attempts to over sell services. John Ciccotelli, away's does a great job in getting my car serviced quickly as I wait. He is trustworthy and never attempts to over sell services. More

Quality cars and quality people I had my E350 (which I bought elsewhere) in for service, inspection, front plate installation, and a couple of other things. I worked directly with R I had my E350 (which I bought elsewhere) in for service, inspection, front plate installation, and a couple of other things. I worked directly with Rob to coordinate the visit, the work needed, and he accommodated my schedule perfectly. His follow up (including text messages) were punctual, and well coordinated. Bottom line, I’m glad I found him- he really represents the MB brand well. More

Mercedes Benz Traditional Service Taking this opportunity to thank Lisa Chea and Noel Rodriguez for their invaluable help. Theirs is beyond traditional ... but very very very special a Taking this opportunity to thank Lisa Chea and Noel Rodriguez for their invaluable help. Theirs is beyond traditional ... but very very very special and personalized. More

Great, simple, timely Friendly greeting upon entering the service area- both outside and inside. Great team work in service department between service coordinators and loan Friendly greeting upon entering the service area- both outside and inside. Great team work in service department between service coordinators and loaner specialist. Sales followed up and kept me informed of status throughout. Great Job all around. More

Always over and beyond great service Have used rallye service for years and they always ....and yes ALWAYS exceed our expectations in every way......go nowhere else to service your vehicl Have used rallye service for years and they always ....and yes ALWAYS exceed our expectations in every way......go nowhere else to service your vehicle More

12th wheel replacement this year This was the second trip to the service center in a week for the problem that was not fixed the first time. Thankfully I purchased the wheel and tire This was the second trip to the service center in a week for the problem that was not fixed the first time. Thankfully I purchased the wheel and tire insurance but I feel that the problem is not being addressed properly which is why I have had so many problems. Despite the language in the tire insurance stating “replacement” of damaged wheels and tires, Rallye keeps repairing the bent wheels Instead of replacing them. Any basic high school physics knowledge makes it obvious that every time a bent wheel is bent back it weakens the material thereby making it much more prone to bending again. I drive the same route every day on the Northern Stste Pkwy. I’m not taking the car into any off road or extra bumpy environment. The frequency of wheels bending has reached the level of the absurd and I feel it’s obvious that the wheels need to be replaced and not repaired. To make matters worse when I picked the car up the week before I knew as soon as I drove it home that they never repaired the wheels. They were still vibrating. But when I brought the car back, the foreman insisted on driving the car with me to identify the problem. Well, I already identified the problem. After 12 bent wheels I know what it feels like. We drove together and he insisted that there was no vibration (implying that my hysterical female brain couldn’t possibly comprehend such a manly endeavor as identifying a mechanical problem with a car). Well, sure enough, they put it in the bent wheel detector and 2 of three previously bent wheels were still bent. Imagine that! This is ridiculous already. The car obviously needs new wheels and the reason for this epidemic of Mercedes wheels bending needs to be addressed. They keep telling me this happens to all low profile tires and wheels but it never happened even once in my BMW. I Love the car but I cannot continue to endure these bent wheels. My next car will be a Tesla. More

Seemless from start to finish Great service department Rob Carlson is one of the service advisers I have ever dealt with. The text system that alerts you that your car is ready an Great service department Rob Carlson is one of the service advisers I have ever dealt with. The text system that alerts you that your car is ready and the pay online option really help you speed through the process More

service Excellent service as usual. Thank you Rallye Mercedes Service, I appreciate for all work was done. We love you Kenny Vachris you are the best ;) Excellent service as usual. Thank you Rallye Mercedes Service, I appreciate for all work was done. We love you Kenny Vachris you are the best ;) More