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Regal Kia Lakeland
Lakeland, FL
4,334 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,334 reviews
May 18, 2024
The dealership has helpful people that go above and beyond to take great care of you. beyond to take great care of you. More
by mamajo317
Verified CustomerEmployees Worked With
Helpful May 18, 2024
I made a same day appointment i was geeat at the door service went in a timely manner everything was great. service went in a timely manner everything was great. More
by keith.40
May 17, 2024
My wife and I have been taking our Kias to Regal Kia for servicing for a number of years. The service department people have always been professional, friendly, and courteous. They keep us informed during servicing for a number of years. The service department people have always been professional, friendly, and courteous. They keep us informed during the service as we usually wait for our cars. The waiting area has snacks and hot drinks available. Having my serviced is not one of my favorite things, but Regal Kia makes it a better experience than it could be. More
by Agambrell
Employees Worked With
May 17, 2024
I had an appointment at 12:45. I asked the advisor for an update after the 2 hour mark to which he replied "they should be almost done, the parts have been billed out". About 15 mi I asked the advisor for an update after the 2 hour mark to which he replied "they should be almost done, the parts have been billed out". About 15 minutes later, I walked to the side of the building to see my car still in the same spot it had been so I used my spare key to get in to notice that it not even been started. I asked the advisor why it had not been started and couldn't get a straight answer, only "it won't take long to do" "can you come back tomorrow" "can you come back Monday" I made them aware that I was taking the car out of state during my last service, last week and that was not an option. If it wasn't going to take long to do, why had it not been started/finished after 2½ hours?? Still, no reason why it had not been started. I told them I couldn't wait any longer and asked for the service manager. I did not get to speak to the service manager. I got home and called to speak to the service manager again, was told he was in, forwarded to his line, no answer. I left a message requesting a call back. Nearly 4 hours later, while writing this review, Still no response. Completely unacceptable customer service. I understand appointments and not starting the service if it was a drop off, to an extent, but I was waiting and during that 2 ½ of waiting, I received zero updates like 'hey, we are running behind' or 'sorry we haven't started yet' or anything. NOTHING!! I've been in customer service 20 years and couldn't fathom giving someone that type of service, or lack of. More
by a.helms85
Employees Worked With
May 17, 2024
La atención es muy buena me sentí súper bien atendido. afue muy rapida y me sentí muy bien afue muy rapida y me sentí muy bien More
by miguelhenao072
Employees Worked With
May 16, 2024
It took longer than expected for a oil change and rotation. Didn't have wash and vacuum rotation. Didn't have wash and vacuum More
by acdckiss93
May 16, 2024
Great place to purchase a car and service is great too! Car washers not so great Car washers not so great More
by kellyesmith6
Employees Worked With
May 16, 2024
Fue una atención muy rapida y eficiente me ciento muy agradecido por los que allí trabajan son todos muy amables muchas gracias agradecido por los que allí trabajan son todos muy amables muchas gracias More
by miguelhenao072
Employees Worked With
May 15, 2024
The service here was so quick and really a seamless process which I appreciated very much. process which I appreciated very much. More
by bfarless1
Employees Worked With
May 15, 2024
Orlando was excellent helping me get my new car. I’m so happy I got my car at Regal Kia. I highly recommend Regal and Orlando as the best salesman! I’m so happy I got my car at Regal Kia. I highly recommend Regal and Orlando as the best salesman! More
by leonmarie7
