Back

Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,600 Reviews

2,600 Reviews of Regal Kia Lakeland - Service Center

Sort by
May 17, 2024

La atención es muy buena me sentí súper bien atendido. afue muy rapida y me sentí muy bien More

by miguelhenao072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Kia Lakeland responded

Gracias!

May 16, 2024

Great place to purchase a car and service is great too! Car washers not so great More

by kellyesmith6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Regal Kia Lakeland responded

Thank you.

May 16, 2024

It took longer than expected for a oil change and rotation. Didn't have wash and vacuum More

by acdckiss93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Kia Lakeland responded

Thanks for sharing your experience with us.

May 16, 2024

Fue una atención muy rapida y eficiente me ciento muy agradecido por los que allí trabajan son todos muy amables muchas gracias More

by miguelhenao072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Kia Lakeland responded

Gracias!

May 15, 2024

The service here was so quick and really a seamless process which I appreciated very much. More

by bfarless1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

May 10, 2024

The entire team were very courteous, professional and yet personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smil More

by jenkins5849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

Thank you. It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

May 10, 2024

My service was great with no problems. Work done on my suv was done very nicely. More

by chicagojays8879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer.

May 10, 2024

got my car serviced at a good timiley manner. without any problem's or any concerns More

by breanna904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

Thank you so much for your 5-star review!

May 10, 2024

I was greeted with a smile and very quickly. My car was ready in a very timely manner. I was out and on my way in no time. More

by BAZGREYHOUND716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us. We hope to see you again.

May 10, 2024

First car I bought there took a ridiculous 5 hours. Seven or so years later I decided to buy a car again and the dealer was much more efficient, taking about 90 minutes. The service department has issu More

by R Espie
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

I'm truly sorry to hear about the issues you've experienced with our service department. I apologize for any inconvenience or frustration this situation has caused you. I have contacted our management team and someone will be reaching out to you. Please know that your satisfaction is our top priority and your input is invaluable as we work to improve our processes and services.

...
4
...