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Royal Kia - Service Center

Tucson, AZ

4.4
108 Reviews

108 Reviews of Royal Kia - Service Center

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August 23, 2025

Absolutely FANTASTIC. I’ve never had someone sit down and explain the break down of my inspection with me. I know nothing about cars but he explained what numbers meant an More

by Lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto "Beto" Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Andreatta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Royal Kia responded

Thank you for your feedback, Lex! We're glad you had such a positive experience with your oil change at Royal Kia. Our team is dedicated to ensuring that every customer understands their vehicle and feels comfortable. It's great to know that we met your expectations. We look forward to seeing you again for your maintenance needs. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

August 14, 2025

Dave is easily one of the most thorough service advisors I've had to deal with, always kept up to date on what is happening with my vehicle, goes beyond measure to make sure my experience is simple and smoo More

by Juliana L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Loper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Royal Kia responded

Thank you, Juliana! We appreciate your kind words about Dave and are thrilled to hear about your positive experience at Royal Kia. Our team strives to provide exceptional service, and it’s rewarding to see that reflected in your visit. We look forward to assisting you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

July 19, 2025

My name is Chris Morris and jjust wanted to take the time to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very profe More

by Christopher Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Royal Kia responded

Thank you for taking the time to share your wonderful experience with Royal Kia, Chris! We truly appreciate your kind words about Matt and Scott, as well as our team's commitment to providing a family-like atmosphere. It's fantastic to hear that your vehicle is always well taken care of and that you consistently receive top-notch service. We look forward to seeing you back in August! Safe travels until then! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

May 07, 2025

Great personnel from buying a car to maintaining your car with confidence in the service department. More

by Canyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yanira
May 08, 2025 -

Royal Kia responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience with our personnel at Royal Kia, from the car buying process to the confidence you've found in our service department. We appreciate your support and look forward to seeing you again for all your automotive needs! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 23, 2025

This is the 2nd time in two years, my 2023 Telluride has had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media function More

by dr98lt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desiree Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Royal Kia responded

Thank you for sharing your experience with us! I'm glad to hear that Matt was able to assist you effectively during your visits. We appreciate your loyalty to Royal Kia and understand how frustrating the navigation system issues must be. Please feel free to reach out to us if you experience any further difficulties. We hope to continue providing you with outstanding service and support in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 05, 2025

I have been consistently thrilled with the service I've received at Royal Kia. The feed-back was prompt, the loan car a considerate help and the available phone connection with Eddie reliable and helpful. More

by austenarts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Royal Kia responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience at Royal Kia. It’s great to know that our team, especially Eddie, was able to assist you effectively. We appreciate your feedback, and we look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 14, 2025

Friendly and honest service, my advisor made less expensive recommendations for stuff that was not covered under my warranty. Shuttle option is great and makes servicing my car very convenient. More

by jimari29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Loper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Royal Kia responded

Thank you for your fantastic review! We're so glad you appreciated the friendly and honest service at Royal Kia. It’s wonderful to hear that your advisor was able to provide cost-effective recommendations and that you found the shuttle option convenient. We look forward to serving you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 26, 2025

The Most professional Staff on the Planet. Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank y More

by georgehogjr13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Caldara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desiree Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Royal Kia responded

Thank you! We truly appreciate your kind words about the professionalism and outstanding service you experienced at Royal Kia. We're thrilled to hear that our team made such a positive impact during your visit. We look forward to welcoming you back for any future needs. Your satisfaction means the world to us! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

December 01, 2024

Kia on Speedway is the best place to go for service to sales Great customer sevice More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Royal Kia responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with both our service and sales teams at Royal Kia. We truly appreciate your kind words about our customer service. We look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

December 01, 2024

Keith Jones of Royal Kia in Tucson is calm patient and very informative, he guided us through the car buying process with great expertise. He helped us connect and set up our car insurance before leaving More

by meverist3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto "Beto" Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Royal Kia responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with us at Royal Kia. It's great to know that our team, especially Keith Jones, was able to guide you through the car buying process with clarity and patience. We strive to make car buying straightforward and enjoyable, and we appreciate your recommendation. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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