We recently purchased our second Kia from Royal Kia and this experience was even better than the first one, and that is saying a lot! I began researching new cars on line and had even visited 4 other dealerships and test drove several other brands but I really liked my Kia Soul. We were contacted by Melissa Shelley because of the internet search and I immediately appreciated her demeanor-helpful but non pushy and prompt with requested info but didn't hound us. On a whim, I went by to see a Soul (at another dealership) and immediately knew it would be another Soul for me.....and that we were going to Royal despite another Kia dealership just 4 miles from us. When we met with Melissa, she was just as great in person! She was all that a sales associate should be-friendly yet respectful, knowledgeable yet in tune with what I wanted, made suggestions or recommendations as appropriate and yet was never, never pushy! We didn't make a decision but scheduled an appointment to come back and discuss the purchase and trade in. The day of the appointment, as we were driving to the dealership, we got into an accident on the highway. No Joke!! Long story short, it was Melissa and the folks at Royal that saved the day. Not only did Melissa arrange for my car to be towed, but she personally came to pick us up. Yes, we have insurance but that's another story. We hadn't even committed to buy a car and they still took care of us. The car was able to be fixed and they still honored the trade in as originally offered. Thank you Luis "Lu" Fragozo, your integrity really meant a lot. We decided to go with a new 2017 Kia Soul, partially because I got an upgrade on a car I really liked, but also because of the amazing service we got from Melissa Shelley and the team at Royal Kia. We are LOYAL To ROYAL!!