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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,685 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Top Reviewed Employees
Latest Reviews
July 24, 2025
I don't understand how any auto dealer can get away with
such terrible customer service in their service department - OR - how Jerry Reynolds of CarPro can give them such high praise - when their customer s
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by rcalbin
Employees Worked With
Johnny (maybe)
July 19, 2025
I really enjoyed doing business with this dealership they
were very honest the price online that you see is what you get. What I mean by that is a lot of dealers will mark their prices down then have 3-5000$
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by Josh
Employees Worked With
David Baldovin
July 11, 2025
Incredibly smooth and streamlined buying process!
Hunter put in a great deal of effort to make sure I had all the information I needed, and he answered any questions I might've had. Certainly, team m
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by Dean Hoagland
Employees Worked With
Dealership Inventory (680 Vehicles)
Photos & Amenities
- Customer Lounge Area
- Drive-In Service
- Free WiFi
- Free Coffee
- Pet Friendly
- Rental Car Service Onsite
- Shuttle Service
- Television
- Vending Machines
- Cable TV
- Authorized Accessories Store
- Authorized Parts Store
