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Sands Kia

Sands Kia

13474 N. Auto Show Ave
Surprise, Arizona 85388

(623) 474-3344

Sands Kia
Manufacturer: Kia

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  • Customer Service:

    4.8

  • Quality of Work:

    4.8

  • Friendliness:

    4.9

  • Overall Experience:

    4.8

  • Pricing:

    4.7

24-Month Rating

based on 140 reviews

4.8

4.8 out of 5

141 lifetime reviews

Sands Kia

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Certified: Sands Kia

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Sands Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Sands Kia
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

If you don't see what you are looking for or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!

Our Location

Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 7:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Home of the $8.88 Oil and Filter change Free Coffee
Ipad 2 Loaners for Service Customers Free WiFi
After Hours Drop-Off Parts Store
Automated Car Wash Pet Friendly
Cable TV Shuttle Service
Customer Lounge Area Television
Drive-In Service Vending Machines
Express Service

strykerdad
5/14/2013 4:45:32 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chrissy FeireiselChrissy Feireisel

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Sands Kia:

I have been involved in buying three autos there in the last three months.... Any questions I have had, have been answered.
The staff there goes the extra mile for a customer. A person does not feel dumb or fearful to ask an question.
They are very knowledgeable and very helpful .

Was this review helpful to you?    Yes | No

Response From: Sands Kia
Added: 5/15/2013 6:40:37 PM

Thank you so much for leaving us this excellent review! I am pleased to hear that our team was able to exceed your expectations and hopefully earn your repeat business. We work hard to provide each of our customers with outstanding customer service and it's great to hear that our team was able to show you what Sands Kia is all about. Check us out on Twitter and Facebook for access to our exclusive specials!

Sincerely,

John Thomas
General Manager
jthomas@sandskia.com
623-474-3344

Twitter
kayleefr
4/29/2013 11:52:45 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd Van Micklen

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Sands Kia:

Getting service done at Sands Kia is always pleasant. Their is never a delay or problem and all the staff are friendly and considerate of my time. I have had 3 Kia Souls and will probably continue driving Kia for years to come.

Was this review helpful to you?    Yes | No

Response From: Sands Kia
Added: 4/29/2013 4:28:58 PM

We are truly thankful for this kind review as well as your choice to visit Sands Kia. It pleases us to hear that our sales team was able to show you just how important our customers are to us each time you chose to return to Sands Kia for each of your new Kia Souls. We hope that we have earned a lifelong customer and we’ll get the opportunity to help you again in the future. Once again, thank you for choosing Sands Kia and don’t forget to find us on Facebook and Twitter where you can find monthly specials and coupons.

Sincerely,

John Thomas
General Manager
jthomas@sandskia.com
623-474-3344

Twitter
Tina Shontz
4/27/2013 1:22:09 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Belhem CumminsBelhem Cummins
Robert SchillingRobert Schilling

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Sands Kia:

Robert and Bella were AWSOME. They were so friendly and answered all our questions. They did everything they could to be sure we got a new vehicle!!!! THANK YOU!!

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Response From: Sands Kia
Added: 4/29/2013 4:31:26 PM

Thank you for leaving this wonderful review! We strive to provide our customers with nothing but the best customer service possible and Robert and Bella are perfect examples of this with their willingness to go above and beyond to provide for our customers. We look forward to assisting you again in the future and would like to congratulate you on your new vehicle. Thanks for choosing Sands Kia and be sure to find us on Facebook and Twitter to get exclusive deals and monthly service specials.

Sincerely,

John Thomas
General Manager
jthomas@sandskia.com
623-474-3344

Twitter
tee853
4/24/2013 7:15:54 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd Van Wicklin 341829

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Sands Kia:

I was in the area shopping on Saturday April 20th and thought I would stop by to arrange appointment to get oil changed. I was promptly greeted by service advisor Todd, who much to my amazement, said he could get my car in right now and it would ready in about an hour if I had time to wait. I told him that would be great, and I was pleasantly surprised when in about 35 minutes he said my car was ready. Also, there was no-charge as the first oil change was free and they did a fantastic job cleaning my car. The whole experience was friendly and efficient, and I will recommend this dealership to my family and friends without a doubt.

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Response From: Sands Kia
Added: 4/25/2013 3:25:22 PM

We would like to thank you for taking the time to share your overall experience with the Sands Kia service team. There is nothing that we value more than the satisfaction our customers so we hope that this was made clear by the hard work and attention to detail displayed during your visit. We couldn’t be happier to hear that the service team was able to provide such excellent service you’ll be recommending our services to your family and friends. Don’t hesitate to let us know if there is anything else we can do to help and of course, don’t forget to find us on Facebook and Twitter for exclusive deals and monthly specials!

Sincerely,

John Thomas
General Manager
jthomas@sandskia.com
623-474-3344

Twitter
iammarysue
4/21/2013 7:51:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shaun FoxShaun Fox

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Sands Kia:

At my sister's (current Kia owner) urging, I went to Sands Kia to look at the Kia Soul. My sister and I were immediately approached by a friendly sales rep named Raymond. I told Raymond, I was not buying that night, only there for fact finding. I had already found the car I wanted, a different make and model at another dealership, but after working with Raymond, Paul, and the others, an offer to good to refuse was made and I am now the happy owner of a Kia Soul!

I also had the pleasure, yes, pleasure of working with Shaun in the Parts Dept.

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Response From: Sands Kia
Added: 4/22/2013 8:11:57 PM

Thanks for taking the time to leave us this excellent review! We strive to provide the highest levels of customer service and we’re glad to hear Raymond was able to take such great care of you. We hope you will return in the future and look forward to assisting you with any and all of your automotive needs. Thank you for choosing Sands Kia and be sure to find us on Facebook and Twitter to get exclusive deals and monthly service specials.


Sincerely,

John Thomas
General Manager
623-474-3344
jthomas@sandskia.com

Twitter
msballard1357
4/20/2013 2:30:45 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stephen SanchezStephen Sanchez

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Sands Kia:

Sands Kia is by far the best Kia dealership in the valley. They treat you and your vehicle the way you expect to be treated. I have dealt with several dealerships in my life time and I will say they are wonderful. Stop by their dealership and give them a try. You won't regret it. Michael Ballard

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Response From: Sands Kia
Added: 4/22/2013 8:14:13 PM

On behalf of the entire team at Sands Kia, I would like to thank you for taking the time to leave such a great review of your recent experience at our dealership. If you have any questions or need any help at all with your vehicle’s service, please don’t hesitate to contact us immediately. Thank you for choosing Sands Kia and be sure to head over to our Facebook and Twitter pages to take advantage of the exclusive coupons you will find.

Sincerely,

John Thomas
jthomas@sandskia.com
623-474-3344

Twitter
merling49
4/17/2013 5:00:05 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shaun FoxShaun Fox

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Sands Kia:

We had an after market radio with navigator system put in after purchase. Shaun was extremely helpful and patient with us while teaching us about the operation and putting in the bluetooth information for our phones. Neither of us are very tech savvy and appreciated his knowledge.

It has been a pleasure doing business with Sands KIA and we would not hesitate recommending them to anyone.

Thanks
Tim and Merling Rogers

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Response From: Sands Kia
Added: 4/18/2013 2:17:35 PM

We truly appreciate you taking the time to share your recent experience. Our entire team strives to provide the best service possible and I know they will be thrilled to learn their hard work has not gone unnoticed and that you’ll be recommending our dealership to others. Thank you for choosing Sands Kia and don’t forget to find us on Facebook and Twitter to get access to exclusive coupons and deals.

Sincerely,

John Thomas
jthomas@sandskia.com
623-474-3344

Twitter
PThoemke
4/16/2013 9:08:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kyle VonTerschKyle VonTersch

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Sands Kia:

UPDATE: Waaaayyyyy back in the archives of this web site rests my first review of Sands Kia in Surprise, AZ which was the most excruciatingly car experience a buyer could have. We found ourselves looking for a second new vehicle and were very interested in another Kia. After shopping the competition and being very unimpressed we decided to check out Sands Kia again and see if dealing with somebody new would produce a different result. I am happy to report that things have changed dramatically and for the better...the dealership is under new management with an entirely new staff, inclusive of service. There were no high pressure tactics, no game playing, no rude sales person, no lackadaisical attitude from management! We were greeted with a smile and a sincere desire to learn what our need was and find a vehicle that would fulfill those needs, at a price that was fair and acceptable to us. The personnel at the dealership that we dealt with that day were knowledgeable, courteous and got us exactly where we wanted to be...out of an old vehicle and into a new Kia Sorento...which we LOVE! This was a car buying experience that happened in a fraction of the time we were at the dealership in 2011 and everything that Sands Kia said they could do they did. We are very glad that we gave this dealership a second look because we would have missed out and settled for a vehicle that we did not necessarily want or were happy with. CONGRATULATIONS Sands Kia for a job well done and thank you, thank you, thank you from a very satisfied customer!

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Response From: Sands Kia
Added: 4/17/2013 1:27:15 PM

It means a great deal to all of us here that you are able to leave this wonderful review after your most recent visit to Sands Kia. We apologize for your initial experience but we’re thrilled you were able to see the effort we have all put into making sure our customers know how much they are valued. We hope you enjoy your new Kia Sorento and come back to see us again soon! Don’t forget to follow us on Facebook and Twitter.

Sincerely,

John Thomas
General Manager
jthomas@sandskia.com

Twitter
Poohbear817
4/15/2013 3:40:59 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chrissy FeireiselChrissy Feireisel

  • Customer Service:

    4

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    4.2

My Review Of Sands Kia:

Came in for an oil change appointment. The employees are always extremely friendly and courteous. They got me in as soon as I arrived. I'm always happy with the service that they provide.

Was this review helpful to you?    Yes | No

Response From: Sands Kia
Added: 4/17/2013 1:51:44 PM

We’re happy to hear you received such great service while coming in to our service department to get your car’s oil changed. If there’s anything else we can do to improve upon experience please don’t hesitate to let us know. We hope you’ll return the next time you need an oil change as well as follow us on Facebook and Twitter. Thank you for choosing Sands Kia!

Sincerely,

John Thomas
General Manager
jthomas@sandskia.com

Twitter
Minni
4/8/2013 12:46:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chrissy FeireiselChrissy Feireisel

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Sands Kia:

Have been in Sands Kia two times already ,since I bought my Kia Sorento never had a problem with making an appointment and a very satisfied customer with all there services and attention . And love Chrissy 's service to us customers she is always a pleasure to talk too.

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Response From: Sands Kia
Added: 4/8/2013 2:20:07 PM

Thank you for such a great review! We are thrilled we could give you the excellent customer service that you deserve and we look forward to many more opportunities to provide you with this same great service in the future. We are truly grateful that you continue to choose Sands Kia to fulfill your automotive needs and appreciate having such a loyal customer. Thank you again for visiting Sands Kia and don’t forget to find us on Facebook and Twitter to get access to our monthly service specials and amazing deals.

Sincerely,

John Thomas
jthomas@sandskia.com
623-474-3344

Twitter

Reviews 11-20 >>