Serra Trussville Kia

Great experience! As a first time owner of a Kia, I was a bit skeptical of the service I would receive because when I phoned to ask questions, the person was quite rud As a first time owner of a Kia, I was a bit skeptical of the service I would receive because when I phoned to ask questions, the person was quite rude as I tried to get an understanding of warranties on the vehicle. However, when I arrived to my appointment, it was so much better! The gentleman told me what was involved in The maintenance and the cost. He investigated my concerns and on top of that -gave me a discount on my first visit. I’m sold! More

Trussville Kia Great customer service and fair deals overall. Excellent waiting room, trustworthy staff and free coffee! Mechanics get the job done and then some. Wo Great customer service and fair deals overall. Excellent waiting room, trustworthy staff and free coffee! Mechanics get the job done and then some. Would recommend More

Excellent experience Friendly service and great help sorting financing options. Unlike some of their competitors, their sales staff is low pressure which makes buying a ca Friendly service and great help sorting financing options. Unlike some of their competitors, their sales staff is low pressure which makes buying a car a much more pleasant experience. More

Very satisfied Had an issue with the service department on the intial call not recording what i was to have done with the tires in their database which caused confus Had an issue with the service department on the intial call not recording what i was to have done with the tires in their database which caused confusion when i dropped off the car. Not sure who took the intial call but it was a male. Jessica took care of ensuring the project got done and keeping me informed on any changes. Very professional. More

The most amazing experience of my life The technician's and service staff in general are very knowledgeable and extremely friendly it was pleasure to do business with them they work on all The technician's and service staff in general are very knowledgeable and extremely friendly it was pleasure to do business with them they work on all kinds of cars not just Kia's and they are the best service center I have been to hands down More

Excellent Love the service , very friendly people. They took the time to explain everything to me and was very detailed. I would recommend them to anyone. Great Love the service , very friendly people. They took the time to explain everything to me and was very detailed. I would recommend them to anyone. Great job! More

Treated like family from the moment I walked in From the time I walked through the door I knew I made the correct choice. The showroom was stunning , I was greeeted with a smile and a hello from the From the time I walked through the door I knew I made the correct choice. The showroom was stunning , I was greeeted with a smile and a hello from the receptionist, I wasn’t bombarded by salesmen when I pulled up Bronson greeted me with a smile and ask what he could help me with and showed me to the service department , it was spotless and the amenities they offer in the customer waiting area were great and they even have a room full of toys to keep my 2 year old busy. The GM Lee even came around the dealership and spoke to each and everyone of us and ask if there was anything at all that we needed. I will definitely continue to visit this dealership and service department for all my future needs. Frankie and Jessica in service were very knowledgeable and were so nice and not pushy at all. Thank you Serra Kia Trussville for making me feel like family. More

Taken care of business. Good customer service. Always takes care of what needs to be done without adding all the extras. Friendly people in the service department. Service pe Good customer service. Always takes care of what needs to be done without adding all the extras. Friendly people in the service department. Service people in the past places I have been try to sell me things I do not need. I like Kia they are friendly and honest. More

Great service Kia Trussville renewed my faith in Kia. Gardendale salesmen were dishonest and the scheduled service cost was a nightmare. At Trussville the maintenan Kia Trussville renewed my faith in Kia. Gardendale salesmen were dishonest and the scheduled service cost was a nightmare. At Trussville the maintenance cost are reasonable and the service staff couldn't be better. Because of the Trussville location I would buy another Kia. More

Lovely Service The service at Serra Kia Trussville is outstanding! I bought my 2016 Kia Soul from them in late 2017 and have returned to them to have them service it The service at Serra Kia Trussville is outstanding! I bought my 2016 Kia Soul from them in late 2017 and have returned to them to have them service it for me. The service team staff are all super friendly, they have a large waiting area with free refreshments. The actual facility is very clean and very modern. I would and have recommended them to several people. 10 out of 10, would recommend. More