Shaker's Family Ford

Taurus SHO purchase Experienced a smooth and honest transaction with my salesman James Cianciolo. I couldn't have asked for a better salesman !!! Many thanks to you James Experienced a smooth and honest transaction with my salesman James Cianciolo. I couldn't have asked for a better salesman !!! Many thanks to you James..... More

Disappointed; service can't resolve air conditioning issue. Shakers doesn't take pride of their work. 2012 Ford Escape purchased 2011, had to be serviced 9 months after for the air conditioning was blowing war Shakers doesn't take pride of their work. 2012 Ford Escape purchased 2011, had to be serviced 9 months after for the air conditioning was blowing warm air. Consecutively for 3 years every summer I had to go back to have it fix-same issue- air conditioning blowing warm air. Last year, I was told that the issue was completely fixed finally as per Linda. So trusting with what they told me, I felt relieved. However,this year 2015 I had to go back again with the same issue, air conditioning blowing warm air. There was not even a break of a year or two for the same issue....Car is no longer under warranty, so this time they suggested diagnostic testing. I HAVE TO PAY. Ric, the manager, offered $300 as good will he said towards the cost to fix it which was $750. He thinks that he is doing me a big favor by checking my car for free...With all those wasted time going back and fort for same issue and NOT able to completely solve the problem, I think that customer deserves better than that. I bought a new car to NOT have these headaches, but unfortunately the car seems like a lemon. Their service people can't even fix it. What a joke!!! And they have the nerve to charge me $750 for it...Is it all about money to them???? What a shame... More

Great customer service We had a great experience buying our 2015 Edge at Family Ford. It was stress free and a pleasure to work with everyone involved. Our salesperson wen We had a great experience buying our 2015 Edge at Family Ford. It was stress free and a pleasure to work with everyone involved. Our salesperson went above and beyond to make sure we were satisfied with our purchase. When we picked up the car there was a small dent in it that wasn't noticed when we originally looked at the car. Our salesperson picked up the car the next day at my office to have the dent removed. I think that's great customer service! More

Recent purchase Recently, in an exhaustive and frustrating search for a family car we meet Jonathan Irizzary at Shaker Lincoln. Jonathan was extremely cordial and ver Recently, in an exhaustive and frustrating search for a family car we meet Jonathan Irizzary at Shaker Lincoln. Jonathan was extremely cordial and very knowledgeable about the MKT we were interested in. Jonathan took the time to explain the features of the MKT and the benefits of purchasing a car from Shaker Lincoln. We couldn't be more pleased with the purchase. The MKT is a great family vehicle and we are quite please with the service from Jonathan and Shaker Lincoln. More

Great experience! Well done. Very pleased with the experience at Family Ford! Dom was very informative and listened to what we were asking for, Thanks Dom! The busin Well done. Very pleased with the experience at Family Ford! Dom was very informative and listened to what we were asking for, Thanks Dom! The business manager Cindy did a very good job and explained things clearly and she was very efficient. Thanks Cindy! More

Very positive experience with Kathy Reed! I receive good quality service straight forward answers to my questions. Cathy made me feel very secure in my purchase with her very professional inte I receive good quality service straight forward answers to my questions. Cathy made me feel very secure in my purchase with her very professional intelligent way of doing business. She was very thorough, no surprises and I was very comfortable and fully informed of all details of my purchase. A full description of warranty and services I would receive with the Lincoln MKZ and was encouraged to keep in contact with the dealership for any questions or concerns in the future. The service I received was high quality, processing was done in a timely manner with a very pleasant demeanor. Cathy is very conscientious and extremely knowledgeable. I would recommend if your looking to purchase seek her out if you want the best. More

2016 Escape Purchased a 2016 Escape Titanium on 8/29. Arrived at 6 pm on friday 8/28 to go over the details of what i was looking for. After some discussion and r Purchased a 2016 Escape Titanium on 8/29. Arrived at 6 pm on friday 8/28 to go over the details of what i was looking for. After some discussion and research of available cars i upgraded from SE to Titanium as it had the options i wanted plus many more for about 1k more MSRP. Dom was excellent at hearing what i needed and did his best to find me what i wanted including getting my tradein value. would recommend Dom L to anyone. More

No pressure, Perfect Service, Perfect Car! Cathy Reed is fantastic to work with. She knows her product inside and out and really understands your needs. When it comes to the process of buying Cathy Reed is fantastic to work with. She knows her product inside and out and really understands your needs. When it comes to the process of buying cars, the last thing you want to feel is pressure. Cathy made the process simple and allowed me to come to my own conclusions... which was a brand new Ford Edge! More

Great Dealership Even if your not getting a FORD! Bill Reed a very soft spoken salesman dealt with my inquires for over a year. Typical 'Hey Bill, what do you have in my price range?' And each time he Bill Reed a very soft spoken salesman dealt with my inquires for over a year. Typical 'Hey Bill, what do you have in my price range?' And each time he'd go thru inventory but never had what i needed. He never pressured me. But what sets this dealership apart form others is I've had nothing but great customer service in the dealership both for service and sales. But they UPPED it one from there. I got a flyer with a personal note from a Shaker Family member, and when i replied, the President Ed called me and set me up with Bill with a difficult task in hand. 1. Get me out of my old Ford Explorer 2. Get me into something newer, with better MPG, and good in the snow...for $200 a month!! Now i was underwater with my truck, that makes it a pretty hard task. I was met at the door by Bill, then Ed came and talked to me, then Manny from finance, they were all dedicated to making this happen. I did not think it was possible, not in my price range, not with a truck i owed more than worth on. I was so amazed, they found me a car, for my kids & dogs, great in snow, excellent MPG, and to top it off a 2013!!! They ALL went above and beyond, but no one took as much time over a year of calls and meetings and test drives as Bill Reed. He was so polite, never put out by my CONSTANT questions, and also explained HOW the parameters worked to get me into a MUCH BETTER vehicle for my needs IN my price range. Thank you Bill Reed for being someone who was dedicated to MY PERSONAL HAPPINESS and THANK YOU ED SHAKER for being the mastermind behind making it work. I HIGHLY recommend this dealership for SERVICE or buying a car...ANY MAKE! Not just FORDs!! More

Outstanding Service During the processes we had outstanding help. Bill answered all of our questions. We didn't have to do anything, Bill did it all. Thanks During the processes we had outstanding help. Bill answered all of our questions. We didn't have to do anything, Bill did it all. Thanks More