Shottenkirk Toyota Granbury - Service Center

Excellent customer service. Very friendly staff. I was not sure if overall customer service would suffer when Shottenkirk purchased the dealership from Durant. However, my fears were unfounded and I I was not sure if overall customer service would suffer when Shottenkirk purchased the dealership from Durant. However, my fears were unfounded and I was very satisfied. More

I was told by the service man that he would send me a copy of the multipoint check list and I never received. Other than that they are great service crew. Very professional. copy of the multipoint check list and I never received. Other than that they are great service crew. Very professional. More

Very poor and patronizing service Had vehicle serviced on a Friday, parked car at home until Monday where we found a pool of oil under the vehicle. Thought that perhaps the oil filter Had vehicle serviced on a Friday, parked car at home until Monday where we found a pool of oil under the vehicle. Thought that perhaps the oil filter or plug wasn't tightened during service and was told it was simply common overflow. After calling a tow truck to take our vehicle 70 miles to the dealership we were not keep updated on the status. When we arrived and asked what was performed we were told a simple car wash because it was common overflow of oil. When I further questioned the service adviser I was told he didn't have answers "I'm just the messenger". I traded the car the next day at another non-Toyota dealership. More

I received great service and in a timely manner. The appointment process was very professional. Unfortunately, I was left with grease marks on my passenger seat and carpet. I cleaned it but need to h appointment process was very professional. Unfortunately, I was left with grease marks on my passenger seat and carpet. I cleaned it but need to have someone be a bit more careful, please. More

Excellent They were quick to respond. Very friendly and helpful. They provided a superior level of service and customer relations that I wish all businesses w They were quick to respond. Very friendly and helpful. They provided a superior level of service and customer relations that I wish all businesses would model. More

Great customer service from Melissa. Very quick oil change. Had my truck ready in no time at all and great price easily comparable to walmart change. Had my truck ready in no time at all and great price easily comparable to walmart More

Best Experience in Service From the start to the finish a great Service experience for the Servicing of my 2013 Tacoma. Melissa is Truly Awesome at her job as a Service Writer. From the start to the finish a great Service experience for the Servicing of my 2013 Tacoma. Melissa is Truly Awesome at her job as a Service Writer. I told her what I needed for my Tacoma and she took the a very qualified Toyota Tech named Ron. He evaluated all my needs and Melissa brought me a printed with everything my Tacoma at the 114,000 miles that are currently on it. It was all done in timely professional manner and given back to me fresh washed and ready to go until my next Service mileage. Toyota is a great vehicle and the Service at Shottenkirk Toyota Granbury is the Best. More

Customer Service Great Customer Service. I drive 35 Miles Southwest from Fort Worth just for an oil change. The customer service is worth it. Won't go anywhere else Great Customer Service. I drive 35 Miles Southwest from Fort Worth just for an oil change. The customer service is worth it. Won't go anywhere else. More

Great service on tail light replacement Everything went very smooth even without an appointment. The replacement part was available and it was installed in a very timely manner. I was very p Everything went very smooth even without an appointment. The replacement part was available and it was installed in a very timely manner. I was very pleased with the entire pricess More

Staff is always pleasant... oil change completed in a timely manner. I had asked that my truck not be washed due to new paint... truck got washed anyway... also noticed the next day while I was checking timely manner. I had asked that my truck not be washed due to new paint... truck got washed anyway... also noticed the next day while I was checking under the hood that the radiator overflow cap Had been left open... More