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Smythe Volvo - Service Center

Summit, NJ

5.0
1,176 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family

40 River Road

Summit, NJ

07901

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1,176 Reviews of Smythe Volvo - Service Center

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November 28, 2011

Going to get your car service here is very pleasant. The staff is extremely profossional and answer all of my questions. I never have had an issue getting an appointment or a loaner car. Nick Pavano is ex More

by njpike1033
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Nov 29, 2011 -

Smythe Volvo responded

Your recommendation and comments are greatly appreciated. Nick's professionalism is an asset to our company. Like most of our team, Nick has been with us for a long time and his experience helps him to be good at what he does. We look forward to seeing you at your next service.

November 21, 2011

We just had another great experience with the service department at Smythe Volvo. This time I worked with Sean Flanagan and Tony Plesh. This team is open and honest about the required service of the ca More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Sean Flanagan, Tony Plesh
Nov 22, 2011 -

Smythe Volvo responded

That is the way we want every customer to feel when they leave Smythe Volvo. Thank you for taking the time to rate us. Your comments are rewarding to receive. We'll see you next service and I hope you have a great Thanksgiving.

November 14, 2011

From the purchase to the service I am treated as if I am #1. They go out of their way to accommodate you. I drove in yesterday for a replacement part and expected to be given a date for the service. They More

by DPrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I don't remember but they were all great, Tony Plesh, Nick Pavano
Nov 14, 2011 -

Smythe Volvo responded

It is all one package - sales, service and parts. Thank you for the compliment. We focus on the details business wide and it pays off when we get an endorsement like yours.

November 06, 2011

Doug was a pleasure to work with. I brought the car in for service because of a "low oil" light and not only was that taken care of quickly and efficiently, but when Doug took one look at my tires and hea More

by mstrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug MacAdam
Nov 08, 2011 -

Smythe Volvo responded

It’s hard to put a dollar value on safety especially when it comes to your family's safety. Our staff takes safety very seriously. I am glad to hear Doug was able to make this a good experience for you. Doug and all the services advisors here at Smythe Volvo are the reason we were ranked number one in customer satisfaction last year. Thank you for taking the time to share your experience in this review.

November 05, 2011

The sales and service departments are always very curteous, knowledgeable and responsive to the customer's needs. They take the extra step to make sure you're happy and satisfied. More

by tepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom and Robert in Service and Steve in Sales, Stephen Bergamo
Nov 05, 2011 -

Smythe Volvo responded

It is good to see our product knowledge training is paying off. Courtesy is a tool we expect our employees to use at all times. Thank you for expressing your appreciation. We are fortunate to have customers like you.

Nov 05, 2011 -

Smythe Volvo responded

Thank you very much for your kind words. We try to be very sensitive to the needs of our customers. If there is ever anything we can do to improve please let us know. Thank you again.

October 29, 2011

Had a leaky tire and they fixed it asap on an emergency visit even though they were backed up in servicing. They were freiwndly and effecient. More

by Joe V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Oct 29, 2011 -

Smythe Volvo responded

Thank you. Some things you have to drop everything for. It's hard for a customer to plan for a flat tire. I'm glad we were able to get you back on the road. Your feedback makes what we do feel more worthwhile.

October 27, 2011

The seervice team provided great service, very fast and easy. Everyone had a smile on their face and was willing to help in any way. More

by jeffhegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Oct 28, 2011 -

Smythe Volvo responded

Jeff, Thank you for taking the time to give us that review. It's easy to do a good job when we have customers like you.

October 18, 2011

Every experience with this dealership and the people who work there has always been pleasant. I would highly recommend this dealership for purchasing and for service. More

by sdumbroff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Nick Pavano
Oct 18, 2011 -

Smythe Volvo responded

Thank you for taking the time to say those good words about our business. We will continue to strive to make all your future visits to Smythe Volvo pleasant as well. We'll see you next service.

October 17, 2011

Craig Melquist is one of the nicest car salesman I have ever delt with. When i purchased my car from him there was no pressure,no million phone calls, none of that routine we are all used to. It actually More

by PAULGEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
craig melquist, Craig Melquist
Oct 19, 2011 -

Smythe Volvo responded

Purchasing your car should be a pleasureable experience. We do our best to provide a friendly, low pressure buying environment. Thank you for your recommendation and we look forward to providing you with excellent service in the future.

October 15, 2011

I have been a Smythe Volvo customer for over 30 years. My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an em More

by BarbaraKoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Flanagan, Sean Flanagan, Doug McCallum, Tony Pleshe, Tom Coward, Nick , Tony Plesh, Nick Pavano
Nov 04, 2011 -

Smythe Volvo responded

Thank you for this impressive review. We try hard to treat all of our customers with respect. We are blessed to have many great customers like you and to be doing business in this community. It is our goal to treat our customers as family and that is made easier with inspiring reviews like yours.

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