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Southern Ford

Newport News, VA

4.8
1,544 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 1,544 reviews

August 01, 2017

The Perfect Oil Change I am a home mechanic and like to change my own engine oil. Unfortunately i was unable to loosen the drain plug. I already had the oil and filter to ac More

by vpedulla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C W - Service Manager, Lisa Gaye Anderson
July 28, 2017

Tony got the job done. Tony Clark was my sale person from the time we came though the door he was so very helpful with everything helping us picking out the right vehicle. More

by Drew4179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony L Clark
July 25, 2017

Exceptional Customer Service and Value I was searching for the perfect car for my budget, growing family, needs and wants - that in itself is a lot. Tony went above AND BEYOND to deliver al More

by Kiara Stoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony L Clark, Melissa Gary
July 23, 2017

Tony is incredible I've been working with Tony for two days on buying a used car and all I can say is that Tony is an incredible salesman he's honest up front and is wil More

by Crit4513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony L Clark
July 21, 2017

I loved my experience with Michael Ham!! He really worked with me and made sure I was satisfied the best way possible. Go to him for your car he is awesome ! He had the best attitude and pers More

by Stephanie Kershaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lamont Ham
July 19, 2017

Far from professional. I witnessed this finance person snapping photos and mocking another customer while I was at this dealership. Absolutely uncalled for. Never in my 20 p More

by Jh12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shearson Nurse, Melissa Gary, Cameron Oneil Womack
July 14, 2017

Mustang Tony helped me out with the purchase of my new mustang. I know the "salesman" is always supposed to be the good cop, but he seemed to be on my side th More

by Marma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisha Haley, Tony L Clark
Jul 18, 2017 -

Southern Ford responded

Hall Ford Lincoln Newport News is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Mustang. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

July 13, 2017

Service department/appointment Called & made appointment for 2pm on 7/5, immediately upon speaking with service tech,(Lisa) said she didn't have my appointment, funny, because I got More

by Debbie Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin, Lisa Gaye Anderson
July 13, 2017

Good service TONY WAS EXTREMELY HELPFUL. He ensured that I got the vehicle that I wanted. It's my first brand new car and I was pleased. I WOULD RECOMMEND Frie More

by Happy1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony L Clark
Jul 18, 2017 -

Southern Ford responded

Thanks for the positive feedback! It was our pleasure servicing your vehicle and we would be happy to help with any future vehicle needs. We encourage you to ‘Like’ us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Hall Ford Lincoln Newport News would like to genuinely thank you for taking your time to share your experiences with us. Happy driving!

July 11, 2017

DeMack I must say that Hall Ford Lincoln Newport News Employees shows great customer service. One in particular and his name is Tony Clark. This salesperson More

by DeMack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony L Clark
Jul 18, 2017 -

Southern Ford responded

Good afternoon! Thank you for your complimentary feedback of Hall Ford Lincoln Newport News. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

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