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Southern Ford

Newport News, VA

4.8
1,438 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 1,438 reviews

May 16, 2024

Quick to always find the best solutions for you. Very responsive in letting me know when any changes have been made and what I need to go on further More

by cliffordw87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 16, 2024

It is a pleasure to be able to secure an appt within a week! All my requests were met with reliable results. Stephanie Spangler is the very best, polite, caring, agreeable and conscientious. I will be More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 16, 2024

Great service. Jon is very helpful, and they were able to get me in on short notice, and get my issues resolved quickly. More

by markwsteward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 16, 2024

John was very helpful and kept me up to date on my repairs and gave a very detailed explanation of what was going to happen. More

by Maurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 16, 2024

Southern Ford worked my Mustang in to provide us piece of mind for the upcoming 1000 mile trip. Great service and love the continuing updates on the provided services. More

by RACAMERON101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 16, 2024

Was greeted and had a very nice waiting area pointed out. I was taken aback that it took almost 2 hours for an oil change,state inspection and .tire rotation. More

by greg.bachand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

May 16, 2024

great service from everyone. I would definitely recommend it to anyone within the southern network. More

by jayjackson2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 15, 2024

I’ve never had a good experience with your service department. This time was no different. I had to call your sales division to ask for assistance because I didn’t receive a callback to any of my v More

by BESICLETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDWIN WARREN
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Southern Ford responded

Mrs. Hamilton. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 15, 2024

Excellent experience buying a 2024 Ranger Raptor! Michael was extremely knowledgeable and helpful with the new purchase and my trade in! Chris, Joe and Jared made the entire experience pleasant and q More

by BRANDON.S.WHITE
Recommend Dealer
Yes
Employees Worked With
CHRIS VANDENHEEDE
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 15, 2024

Thanks well done for the great job and quick turnaround thanks again Wayne lepak until next time More

by lepak0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.