Stoops Buick GMC

Buying my GT Mustang from a Buick dealership I'm a die hard Ford gal. I just purchased my 7th Mustang and for the first time I made the purchase NOT from a Ford dealership. My beautiful 2013 G I'm a die hard Ford gal. I just purchased my 7th Mustang and for the first time I made the purchase NOT from a Ford dealership. My beautiful 2013 GT came from Stoops Buick in Plainfield Indiana. I had been searching for my GT online for a month when I came across this one at Stoops Buick. We'd already had 2 sour experiences at Ford dealerships during our search for the right GT so I admit I was a little unsure what to expect buying a Ford from a Buick dealership: Joe Hayes at Stoops treated us as though we were buying a brand new vehicle! He made it a wonderful buying experience! I will be sure to share with everyone how I bought my beautiful GT from Stoops Buick in Plainfield Indiana. Thank you, Joe! More

A Dealership that really cares about its customers! Update 12/19/2014- After expressing my concerns, Stoops did reach out to me based on my disappointment below. They felt that the tires were fine but w Update 12/19/2014- After expressing my concerns, Stoops did reach out to me based on my disappointment below. They felt that the tires were fine but wanted to try and make things right so they offered to replace the tires that were dry rotting and having issues with a brand of tire I felt better about and stated they wound give $400 towards a new set of tires and I would have to pay $532.68. Although this was not what I felt should be what to pay, it is important to be fair about the process. Had I bought the car with brand new tires, Stoops would have had to add the price of new tires into the costs/price of the vehicle. It's very important to say that these people at Stoops in Plainfield are good people and they did treat me fairly and with great respect. I want to say thank you to all of them and I look forward to doing more business with Stoops Buick and will recommend them to everyone who is seeking to buy a car. Thank you Stoops for caring about me and my family and our safety. - Written 12/16/2014 I purchased a 2011 Certified Pre Owned vehicle. Even bought additional warranty. After driving on the highway over the weekend after buying it I experienced severe vibration when breaking so took it back for service check. They replaced the front rotors ( remember, this CPO car went through a 172 point inspection just days before i bought it and the salesman proudly showed me this multiple times times during the negotiations), and it seemed to eliminate the severe vibrations. However only a few weeks later during my travels I experienced unusual tugging on the front end on slow speeds and then still vibrations in the steering wheel on the interstate. So, I took a look at the tires and there is severe cracking all along the sidewalls on all four tires. As though they are severely dry rotted. So I took it back into to service again. After waiting for the service tech for 45 minutes, he came back and told me I would need to spend approximately $1000 for a new set of tires. Now I've had this certified prep wend vehicle for 60 days and only driven it 2000 miles, with all the vibration issues they are claiming the tires are not covered. I have submitted a complaint to GM Certified preowned division and the Indiana Better Business Bureau. It saddens me that as nice as everyone was, knowing the severe and dangerous tire issues, they would do this. So I tell you, everyone thinking of buying a certified preowned vehicle, this dealer had tire shine on the tires making them look new and used the framework of tire depth in the 172 point inspection to quite frankly bamboozle me into thinking the tires were fine so they could have me thinking I was acquiring a CPO vehicle with good tires. Now they are trying to have me buy tires for it after having it 60 days and two service appointments by claiming they are not warranted. This is not a good honorable Certified preowned vehicle experience and sadly has everyone fooled about this dealers reputation. Make it right Mr Stoops, you know you can so I can let everyone know that you were honorable and selling truly Certified Pre Owned Vehicles. More

Great man to buy a car from! From the time he answered the phone (late) until we drove off the lot, Steve Willet was very informative, helpful and courteous. We bought a 2012 Bui From the time he answered the phone (late) until we drove off the lot, Steve Willet was very informative, helpful and courteous. We bought a 2012 Buick Lacrosse on Sat. July 12th and were very happy with the whole experience. We will recommend them to our friends and family. Oh and Steve the Stone Creek restaurant was great! Thanks for the fried green tomatoes!! More

Chuck's The Man Came from Muncie, IN to look at at a 2012 Enclave we found on the website. We called on the road ahead of time, when we got there Chuck Sechrest had Came from Muncie, IN to look at at a 2012 Enclave we found on the website. We called on the road ahead of time, when we got there Chuck Sechrest had the car ready and waiting for us. Awesome service, not a detail overlooked and we got the care we were looking for! We without a doubt will be back to see Chuck for our next vehicle. More

Last fall, we came into Stoops. We have known Jim Jarvis for several years. He introduced us to Steve Willett. Steve worked with us through the whole vehicle purchase process. Steve is GREAT to work with. T for several years. He introduced us to Steve Willett. Steve worked with us through the whole vehicle purchase process. Steve is GREAT to work with. There was no pressure at any time, he answered all our questions and concerns to our satisfaction and we ended up with a really good deal. We leased a 2014 Buick Enclave. One of the main reasons was for our trips to Florida and a good all around safe vehicle. Our trip to Florida was a real joy this year. We had room to pack everything, the ride was very nice, no road noise and we felt safe. And the other best part was the gas milage. We got over 24 MPG and that was running 70-80 on the interstate with all the other traffic. We would highly recommend going to Stoops and working with Steve and Jim. Tim and Lora Budd More

Stoops helped me get a great car! My experience there was terrific and unexpected. The car I got will help me in with my daily job of helping moms and their babies. Thank you! terrific and unexpected. The car I got will help me in with my daily job of helping moms and their babies. Thank you! More

I'm a new citizen of the United States,I have been trying to establish my credit in this country. I have been looking for a car for some time I have a lot of dealer ships by my house in Fishers - Indi trying to establish my credit in this country. I have been looking for a car for some time I have a lot of dealer ships by my house in Fishers - Indiana, but unfortunately I noticed the dealers over here had no interest to help me to get the car I was looking for so I decided to shop online and I found the car I wanted a GMC Terrain 2012 and the next thing I knew I was driving in a brand new 2014 GMC Terrain home:) Thanks for the Stoops team and a special thanks for Julie Clay for being so kind and honest. Thanks, Fernanda and Amy Green More

Spent a Saturday looking around for a truck. Went to several dealerships and Stoops was the only one where I could get out of my car and look for a vehicle without getting heckled. Once I entered the s several dealerships and Stoops was the only one where I could get out of my car and look for a vehicle without getting heckled. Once I entered the sales room I was greeted by Mr. Kent Fisher. Deal went without any issues as Mr. Jim Jarvis (Sales Manager) took no time at all to accept my deal. Overall, great people to deal with and extremely customer friendly. I would highly recommend this dealership to any first time or experienced vehicle purchaser. More

Sales staff did great job.an was very helpful. The Finance person was good AFTER he took time away from visiting with his friend an did his job. The time waiting almost made me walk away. The only r Finance person was good AFTER he took time away from visiting with his friend an did his job. The time waiting almost made me walk away. The only reason I did not was the sale man I worked with. That is why the overall experience was not great More