Subaru of Spokane - Service Center

Above and Beyond excellent service!! Brief synopsis of review (in case you don't want to read my long story): Subaru stepped up. They handled my concerns, frustrations and some servic Brief synopsis of review (in case you don't want to read my long story): Subaru stepped up. They handled my concerns, frustrations and some service based communication issues professionally. They did not have to do what they did but they did because they are an awesome auto dealer, service center and overall great company with GREAT people. I had my vehicle in to have a new set of all season tires put on, on October 11, 2016. On arrival for my appointment the service office was understandably busy, phones ringing, multiple service Advisors assisting clients and of course I wanted to get checked in and have my service start. The check-in process was a bit rocky but I was helped by Service Advisor, Aaron H. Aaron was pleasant and professional regardless of the chaos. I also reported another concern for my vehicle upon check-in and asked that Subaru test/inspect the vehicle to identify the problem so it could be fixed. Once my vehicle was taken back for service Aaron came to verify the tires I wanted and the price I was quoted. There was some confusion and misunderstanding regarding the fees and I was a bit frustrated. I had called prior to the service, price shopped and also expressed my desire to have an alignment done at the same time my tires were changed. I wanted to be sure I knew how much it was going to cost and what services I would be getting. After some discussion and confirmation with his fellow team members everything was clarified and Subaru honored the previously quoted prices although they did not cover all the services being performed. Everything went fine and I got my car back and went along my way. Jump to the following few days. When I started up my vehicle as I was leaving Subaru I noticed it did not "start right up" like normal. It didn't turn over like normal. I ignored it and thought was nothing, it would go away. The following morning (after my car had been in the garage all evening, the same thing happened). Then I went to run an errand for work and the car struggled to start again. I ended up calling Subaru and spoke with Aaron. He did some research and learned that the technician who serviced my car the day prior also noted a "slow start," unfortunately that was not reported to me. Aaron asked me to get my car back down to the dealership for a battery test, we arranged an appointment for the following afternoon. The next day, I got to work and had to leave for an errand around 11:00 am. I went out to start my car and it would not start at all. Super long story short, I had a failed battery and I was confused (when I took my car in for the tire change there was nothing seemingly wrong with the battery, my car was operating fine). Ultimately my vehicle was taken back to Subaru, a battery test performed and Subaru took care of me. They went above and beyond. The level of customer service and just general people service they provided was so great and very much appreciated. They did more than they had to and that is why I am and will continue to be a loyal Subaru fan and owner. More

Good service, but always trying to sell me on something. I go into Subaru often to get my oil changed, tires alined, etc. Every time they are very friendly and helpful, but it seems like sometimes they are t I go into Subaru often to get my oil changed, tires alined, etc. Every time they are very friendly and helpful, but it seems like sometimes they are trying too hard to get my money. I have yet to go in without them saying I need something else done or try to charge me for a service I am supposed to get free. I understand mistakes happen, and they are always quick to correct their "mistake". But sometimes it sure does feel like they are just seeing if I will notice. Maybe it's just me, but it happens every single time. The guys there are great but they should make it easier for me to trust them. More

Poor customer service First off parts department, shuttle driver, and people were very friendly and did a great job. I dropped of my OB for a 60k service, asked for inspec First off parts department, shuttle driver, and people were very friendly and did a great job. I dropped of my OB for a 60k service, asked for inspection on brakes and to install a part I just purchased. When i picked up my vehicle no info on brakes part still in car. The employee at the counter knew absolutely nothing that happened with my vehicle, I can honestly say I feel like they just blew it off not what I expect from a dealership, said they performed work and charged me an arm and a leg. I asked about the brakes because they are squeaking and I wanted to know what was left, all I got was they must be good. I told the guy at the front counter that the part was in the car he said great we will get to it, when I picked it up it was still there no one had touched it, all I got was blamed. And they still put 3k miles on the oil change sticker even though Subaru recommends much farther. This is the second time I have used this service center I wouldnt recommend it, I know I will not be back. More

I had a great experience All of the employees were helpful and very courteous. I set the appointment and car was done right away. The only thing I found lacking was that all All of the employees were helpful and very courteous. I set the appointment and car was done right away. The only thing I found lacking was that all the chairs in the waiting area were taken and there were several people standing waiting for their cars. Some folding chairs would have been nice. More

Scheduling Online I used the online scheduling to schedule my oil appointment. Two days later I received 2 emails, 2 phone calls and a text reminding me of my appointm I used the online scheduling to schedule my oil appointment. Two days later I received 2 emails, 2 phone calls and a text reminding me of my appointment (excessive). Then later in the day I received a phone call informing me the appointment time I scheduled is not available and the next two Saturdays are booked. With that day being my only option I had to take my service else where. The frustrating thing that brought me to this review was I was bombarded with reminders of my appointment only to find out the one I selected isn't even an appointment time. Why is it an option in the first place? Then to get an email and phone call informing me I missed my appointment the following Monday. The online scheduling needs some improvement. I took my service to a place I have used before and they squeezed me in without even having an appointment! That is service! I will no longer use this service department! Buying my car was an amazing experience so I stuck with the service department as a courtesy! More

Service Review Trailer hitch was installed on my 2016 Outback. Very pleased with the way I as treated in the service department. Everything was accomplished on tim Trailer hitch was installed on my 2016 Outback. Very pleased with the way I as treated in the service department. Everything was accomplished on time and taken care of in an excellent manner. More

Repair of radiator leak Four stars for ease of scheduling and night drop off. Also consulted with me via phone call regarding if towing was necessary. Would give 5 stars if a Four stars for ease of scheduling and night drop off. Also consulted with me via phone call regarding if towing was necessary. Would give 5 stars if a ride was offered to pick up my car when it was done! More

Excellent service. The beauty of a Subaru is they don't require a lot of servicing other than regular maintenance, but when you do need maintenance it's nice to know you The beauty of a Subaru is they don't require a lot of servicing other than regular maintenance, but when you do need maintenance it's nice to know you have a dealership you can trust. Services is excellent, and the counter staff is notably polite an knowledgeable. I feel a little bad when they send me information about the new Subarus available, because I expect to have my Subaru for the next twenty years! You can't go wrong with a Subaru and you can't go wrong with Subaru of Spokane. _ Adrianne Kordash More

Great Service! I have always had great service at Subaru Spokane. I appreciate the friendly, prompt service we always receive from all of the service center staff. I have always had great service at Subaru Spokane. I appreciate the friendly, prompt service we always receive from all of the service center staff. More

investigating running lights My running lights would not turn off and I called the service department. They were able to take me in at 5:30 and I left my car there to be reviewed. My running lights would not turn off and I called the service department. They were able to take me in at 5:30 and I left my car there to be reviewed. I received a call in the early morning with the solution to the problem. Additionally, I was able to have the necessary service completed. Excellent follow through with all questions asked. Work was quite expertly completed. More