Suburban Ford of Ferndale - Service Center

Helped us when we had a major mechanical issue! Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Vi Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Virginia. We noticed a loud sound coming from the vehicle during our vacation in Michigan, we brought it in to Brian, who discovered a cracked flex plate. I'm so thankful he was able to work us in, and get our car fixed so we could ride back home to Virginia safely! He was the only person who was able to help us after calling around all Ford service centers in the area. Brian kept us informed of the progress and did an excellent job fixing the car! Thank you very much for your great service and for getting us back to VA safely!! Thank you- Rose and Todd More

2013 F-150 issues resolved I brought my 2013 F-150 in for service work under my Premium Care Extended Service Plan. My 2013 F-150 has 64,750 miles on it. Service Consultant I brought my 2013 F-150 in for service work under my Premium Care Extended Service Plan. My 2013 F-150 has 64,750 miles on it. Service Consultant Blaize Bailey and Service Manager Michael did an exemplary job of explaining what was and what was not covered by the Premium Care ESP. While I was a little disappointed with what the ESP did not cover, the explanation from Michael was professional and understandable, and I’ll have to deal with FMC directly on the non-covered item. I bought my ESP at this dealership and they have done nearly all my service and maintenance work. I especially enjoyed working with Blaize and Michael. Good people make for a good dealership experience. More

Outstanding Blaise Bailey was AWESOME, She kept me up to date on the service of my vehicle. She was really Nice need more Kind Pleasant Young Ladies like her arou Blaise Bailey was AWESOME, She kept me up to date on the service of my vehicle. She was really Nice need more Kind Pleasant Young Ladies like her around Thank you for your time. :) And I Always have to say THANK YOU to Leon Stoudemire whom has sold me my last 3 vehicles. I follow him wherever he goes. Great Service All around :) LaTonia T. More

First oil change Everything went smoothly and was happy with the services. Something happened to the exterior during service, but the manager was very happy to help an Everything went smoothly and was happy with the services. Something happened to the exterior during service, but the manager was very happy to help and had it fixed quickly. Very friendly staff. More

Car wash? I took my 2014 Fusion in for an oil change, tire rotation, check-up, and recall service for a steering safety problem. I got my call that it was ready I took my 2014 Fusion in for an oil change, tire rotation, check-up, and recall service for a steering safety problem. I got my call that it was ready after about 90 minutes. I had purchased a 3-service package that includes a car wash each time. The car wasn't washed - "It's not working," I was told. That's two services in a row now that I did not get the "free" car wash. That was disappointing, but otherwise I am happy with the service at Suburban Ford. More

Oil change Blaize was super cool. She was kind and friendly and made sure to help get me in and out quick. She used the names of the people servicing my car whic Blaize was super cool. She was kind and friendly and made sure to help get me in and out quick. She used the names of the people servicing my car which was a refreshingly humanizing. More

Follow through needed Just before Christmas, I had my car in to repair wiring to the throttle. I got the car back with a headlight that wouldn't work. Coincidence? I had a Just before Christmas, I had my car in to repair wiring to the throttle. I got the car back with a headlight that wouldn't work. Coincidence? I had a friend try to replace the bulb (a mechanic) and turns out something was wrong with the wiring. I took it back to the dealer - they had me there for 4 hours while they also tried a new bulb. They informed me that I would have to make an appt and have the 'electrician' look at it. I called and made the appt. I dropped the car off at 8 a.m. making sure to tell them I needed it back by the end of the day - this was discussed with the appt maker and the counter person. At 5pm, they had still not even looked at my car. I won't go back. The guy on the phone told me, 'All the plants are off and their employees are bringing in their cars because they are off, so we have a back log'. Not my problem. If this excuse is true - then they shouldn't have made the appt in the first place or not agreed to have it done that day. More