Suburban Ford of Waterford

From start to finish, there is nothing that this dealership did not offer in the way of customer care, assistance, courtesy… I have no words to say how much I enjoyed my experience dealership did not offer in the way of customer care, assistance, courtesy… I have no words to say how much I enjoyed my experience More

Great place to buy a truck Sales person was excellent. I have bought 3 other vehicles from her. I have bought 3 other vehicles from her. More

By far the worse experience at a dealership in my car buying lifetime. Josh was horrible to work with and made this the most uncomfortable, shady game, and biggest waste of time experience ever. He tells buying lifetime. Josh was horrible to work with and made this the most uncomfortable, shady game, and biggest waste of time experience ever. He tells me they approved me at 17% interest and then tells me it’s HIS policy because he’s the “manager” that I can’t do outside financing. (Which was a lie). At the end of the day we get my interest down to market rate with someone with my credit. Which is all I wanted and my personal bank approved me for. I decided to continue with the transaction as I needed this vehicle for my business and there are very few if any vehicles like this available. If it wasn’t for my need for this vehicle I would have taken my business somewhere else and will never recommend this dealership to anyone. Especially Josh. Buyers beware of his shady “sales” tactics and hold your ground. Very unpleasant and uncomfortable experience with Josh. My sales guy Steve though was good. Last time buying a vehicle from suburban “Lithia”. More

I purchased a used vehicle from this dealership on August 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and completed the cancellation via the dealership on August 24th 2023. I was told it would take 6 to 8 weeks to process the refund for the warranty. It is now November 14th 2023 and the refund still has not shown up in my account. I have been in contact with the Finance Manager I worked with for the sale since the original 8 week deadline was up. I have been assured they are doing all they can to make it right but that does not change the fact that I have not received my refund after nearly 3 months has gone by since asking for it. If you are buying a vehicle from these people, I would highly recommend that you DO NOT finance through them. I will not go as far as saying they are "crooks" but separating you from your money is definitely their top priority. More

Andrew Freeman is a good salesmen and it was great to deal with him. Will come back. deal with him. Will come back. More

George is amazing and was very helpful to us throughout the process for me and my wife the process for me and my wife More

My experience with the Collision Center was less than satisfactory and it wasn’t until I was pushed to my limit that anything was done to rectify my concerns. When you are being talked to in a condescen satisfactory and it wasn’t until I was pushed to my limit that anything was done to rectify my concerns. When you are being talked to in a condescending fashion there is not going to be a favorable outcome. There are other dealerships and choices one can make when purchasing a vehicle. My loyalty to your dealership is not reciprocated. More

I have purchased vehicles at Suburban Ford for many years and keep coming back as a result of the service I have received from Sales representatives like George Anast. I was able to find the exact vehicle I and keep coming back as a result of the service I have received from Sales representatives like George Anast. I was able to find the exact vehicle I was looking for at a price that was within my budget. I'll be back again I am sure. More

They don't give loners on recalls, leaving you without a vehicle. Today I called because my 75 thousand dollar Ford "tough" truck will not start and can't get them to answer in the service department. At vehicle. Today I called because my 75 thousand dollar Ford "tough" truck will not start and can't get them to answer in the service department. At 9:30 AM! I have tried 6 times over the last 20 minutes and can't get an answer. I'll never ever buy another car from them. More

Norm was very helpful, reliable and found my car quickly. Norm was very personable and easy to talk to. He got the job done and treated me great! He is a gem! Norm was very personable and easy to talk to. He got the job done and treated me great! He is a gem! More