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Taylor Ford - Service Center

Taylor, MI

2.6
60 Reviews

60 Reviews of Taylor Ford - Service Center

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December 19, 2022

I had the greatest service advisor anyone could ever have, Dick Miler, sadly he passed away in late November, I’ve called around but it seems ni advisor will be as great as Dick was. More

by Andrew H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick Miller
Dec 20, 2022 -

Taylor Ford responded

Hi Andrew, Thank you so much for your praise and kind comments about Dick. Please don't hesitate to reach out if there's anything additional we can do for you.

December 08, 2022

When my car wasn’t fixed properly and I was unhappy after waiting 11 weeks and refused to take it until they fixed it properly, they were rude. I won’t be taking my vehicle there again for Collision or Ser More

by Sue
Recommend Dealer
No
Employees Worked With
Collision Department
Dec 09, 2022 -

Taylor Ford responded

Sue, We regret to hear that you are displeased with your recent experience with us. Please contact Mandy Friday at 313-216-1607 so we can work with you to make this right.

November 07, 2022

Will never do Business with this dealer again,called twice to schedule service left my name and number and nobody ever called. The vehicle was even bought from them,never again More

by cleem1564
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Never talked to anybody
Nov 08, 2022 -

Taylor Ford responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Mandy Friday at 313-216-1607 so we can work towards a resolution. We look forward to hearing from you.

October 14, 2022

Horrible customer service coming from the service department. Especially from their manager Todd. This dealership is unorganized, disrespectful and lacking proper customer service. Any other Ford dea More

by Arosee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Pluss.
Oct 18, 2022 -

Taylor Ford responded

Alexis, We appreciate you bringing this experience to our attention. If you are willing, please contact Mandy Friday at 313-216-1607 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

September 16, 2022

Chris G. and rest of Taylor Ford Service team were all awesome all-stars. The process from start-to-finish was smooth and timely like clockwork with high-qual More

by Wayne Cooley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Geletzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Taylor Ford responded

Hi Wayne, Thank you for your kind words and this wonderful review! We're happy to hear you had such a positive experience with Chris and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2022

Would not recommend this dealership to anyone. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. More

by Dadd11221967
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Retan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd pluff
Sep 21, 2022 -

Taylor Ford responded

We regret to hear that you had this experience with us. When you have an opportunity, please reach out to Jerry Arrowood at 313-216-1520 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

August 03, 2022

I went to Dan Kontour because my parents bought several vehicles from him. He knows to just cut to the chase. The whole process was quick and painless. More

by MEZGARTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Kontour
Aug 05, 2022 -

Taylor Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2022

I had problems with my used 2020 Ford escape already not even a month old. More

by STERESA2020
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Brooks
Jul 12, 2022 -

Taylor Ford responded

Dear Steresa2020, Thank you for taking the time to bring this experience to our attention. If you would like to talk through your concerns please call our Service Manager, Mandy at 313-216-1607.

July 10, 2022

on 7/7/22 , my son took our Escape in to have it serviced. He waited 6 hours. The wait was not the problem. The car needed Brakes and rotors no one called me or told him. They allowed him to leave w More

by tynedallas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dick Miller
Jul 14, 2022 -

Taylor Ford responded

Tynedallas, it is discouraging to hear that you had anything less than a stellar experience here at Taylor Ford. Our service manager, Mandy will be working with our team to communicate with our customers to help deter this experience from happening again.

Jul 15, 2022 -

tynedallas responded

Thank you, the service manager did work with me. My car was fully serviced and brakes were repaired. I appreciate that I was heard and problem was taken care of.

July 01, 2022

Dean is great and took good care of me. Everything went as good as it could with my two week old truck having issues. More

by ZUREKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Retan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Taylor Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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