
Ted Britt Chevrolet
Sterling, VA
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535 Reviews of Ted Britt Chevrolet
Bad Service Overall I was happy with the Ted Britt Sales Department, but now that I bought my Tahoe dealing with the Service department is a different story. Firs Overall I was happy with the Ted Britt Sales Department, but now that I bought my Tahoe dealing with the Service department is a different story. First I had to take my brand new 2014 Tahoe back into the service department three times for a drive belt noise issue. After the third time and the service manage getting involved they finally fixed it. Next when my wife took the vehicle in for the 7500 mile oil service she was told that they do not like to provide a loaner vehicle for just oil changes. When the policy is first come first serve on the loaner 4 life program. When she brought this up, the guy gave her an attitude and provided a Chevy Sonic to drive (2014 Tahoe LTZ $50,000+ = Chevy Sonic $13,000). On top of that when I called the day before to schedule the appointment I asked that they use Full Synthetic in the vehicle versus the Synthetic Blend, but the paperwork I got back said they did put the Full Synthetic in the vehicle instead they used the Synthetic Blend. From my experience they can usually manage to put the oil you ask for at the Wal-Mart tire lube express, but this dealership service department who should be at a much higher standard could not manage to do this. Overall so far this is the worst dealership service department I have ever dealt with. From the looks of the other bad reviews their seems to be a pattern. More
Shopping for used car was great ......................... Your salesmen Mr. Ahmed Albadri was outstanding and made the car buying experience smoth. He went out of his way make this happen even on his day off! Your salesmen Mr. Ahmed Albadri was outstanding and made the car buying experience smoth. He went out of his way make this happen even on his day off! that makes the Ted Britt experience what all dearlerships should shot for. Than you MGrySgt. Stephen Arsenault USMC Retired More
Awesome Dealership My experience at Tedd Britt was great. I usually don't buy cars at the dealership but due to excellent customer service of the sales Person (Mas Hill) My experience at Tedd Britt was great. I usually don't buy cars at the dealership but due to excellent customer service of the sales Person (Mas Hill) he made car buying a smooth process, he explained everything necessary involved in purchasing the Vehicle. I am now driving a Brand new Camaro Thanks Tedd Britt More
During my first purchase of a car, Ahmed and his manager Natt were very supportive and made things easier for me. They even provided extented parking after the purchase during my house moving. Natt were very supportive and made things easier for me. They even provided extented parking after the purchase during my house moving. More
A Good Experience I don't usually shop dealers due to some unpleasant experiences - waiting a hour while they 'check with the manager' on an offer I've made; high press I don't usually shop dealers due to some unpleasant experiences - waiting a hour while they 'check with the manager' on an offer I've made; high pressure to 'by now at this price because it's only valid today' and other patently transparent xxxxxxto get you to buy. From start to finish, however, this was a pleasant and professional experience. The salesman, Ahmed, and the manager were both pleasant and upfront in dealing with me. The car is great and the Certified warranty is great, as well. Everyone I dealt with, including the other salesmen who were around, were courteous and helpful. There was a minor glitch with the car just after I left and when I called they had a service person ready to take care of it s soon as I arrived and It was quickly corrected. One of the Britt family was there and thanked me for purchasing a vehicle from them and let me know they were ready to do all they could to make this purchase a good experience for me, which it was and is. I felt that they were genuinely interested and not just giving 'Lip service' to me or 'saying the appropriate things' just to make a sale. When it is time for me to purchase another vehicle, this will be the dealer I go to first. More
Delayed Blessing I just would like to thank the sales team for working with my situation, helping me thru Finance. Salesman Omar used all his resources to get me into I just would like to thank the sales team for working with my situation, helping me thru Finance. Salesman Omar used all his resources to get me into the Car of my dreams, But all Praises go to the Glory of God for the End results. I am already speaking with my girlfriend to use their Dealership in her hunt to upgrade, also want to add Ahmed kept me in the loop for status, and other beneficial info during my process. More
Chris Thomas has been the service person who has taken care of both Saturns in my family for about 6 years. He is professional, knowledgeable, patient and kind. H has been the service person who has taken care of both Saturns in my family for about 6 years. He is professional, knowledgeable, patient and kind. He takes the time to explain what is wrong with the car, how long it will take to repair it and most importantly the costs for the service. I would like to recommend him to others who are using the Ted Britt of Sterling service department. He consistently goes above and beyond to make sure that I am comfortable with the service. Thanks, Chris. Beth Smith More
Chevy Cruz My husband purchased a 2014 chevy cruz and he really likes it. It gets great gas mileage just as advertised. Nice car for the price. My husband purchased a 2014 chevy cruz and he really likes it. It gets great gas mileage just as advertised. Nice car for the price. More
great customer service Ahmed helped me and walked me every step of the vehicle on what each function does. Very good personality and always smiling as he assist you. There i Ahmed helped me and walked me every step of the vehicle on what each function does. Very good personality and always smiling as he assist you. There is no dumb question asked he replied. I would return for another vehicle in the future. More
A very enjoyable experience - 2014 Camaro I had an enjoyable experience at Ted Britt. They were first to call after I sent out the request for info, and I was greeted me outside the dealershi I had an enjoyable experience at Ted Britt. They were first to call after I sent out the request for info, and I was greeted me outside the dealership for my test drive, saving the car up front for a quick grab and go. Anthony was very knowledgeable, and everyone was very helpful. They were also pretty patient with me when I was making up my mind, and they didn't badger me as much as other dealerships have with reminders or questions on decisions. There was a bit of back and forth involved, but they also processed me quickly after we reached a number--even though it was getting late and passed close. They also offered a lot of fairly valuable after-market insurance that seemed like they'd be very useful for a lot of other people, but they weren't for me. More