The Autobarn Subaru of Countryside

The Autobarn Subaru of Countryside
6070 S La Grange Rd
Countryside, Illinois 60525
(708) 497-3999

Manufacturer: Subaru


Most Reviewed Employees
Melissa Distel Melissa Distel
Internet Sales Manager
Noelle Panfil Noelle Panfil
Sales Representative
Mario Nowik Mario Nowik
Sales Representative
Paul Hosman Paul Hosman
Sales Representative
Adam Szymanowski Adam Szymanowski
Sales Representative
John Gallo John Gallo
Sales Representative
Lee Whitted Lee Whitted
Sales Representative
Steve Baj Steve Baj
BDC
Louis Yee Louis Yee
Sales Representative
Eddie Jedlowski Eddie Jedlowski
Sales Representative
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Drive-In Service
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Shuttle Service
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
121 Reviews
The Autobarn Subaru of Countryside

Overall Score: 5 Star Rating4.9





About The Autobarn Subaru of Countryside
Certified: The Autobarn Subaru of Countryside
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, The Autobarn Subaru of Countryside has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About The Autobarn Subaru of Countryside
When shopping for a new vehicle, not only is it important to get a great deal but it is also important to know that you will receive the best treatment from a dealership. There is no better way to find out what to expect when you arrive then to read what our guests have said about their experience first hand! It is part of the Autobarn Subaru Advantage - receive a great deal on a new Subaru without the hassle!



davechan00
5/19/2012 5:17:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Melissa Distel

My Review of The Autobarn Subaru of Countryside:
Melissa was able to get us exactly the car we were searching for and was able to give us a great price. Of all the car buying experiences we've had in the past, this has been the most pleasant and trouble free ever. Our next car will be a Subaru and we will definitely be coming back to Melissa and team for our purchase.

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JY_DU
5/11/2012 6:00:07 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Melissa Distel

My Review of The Autobarn Subaru of Countryside:
Have very great experience in autobarn. My sales, Melissa is very nice and professional.
I live in Iowa. Before I decided to go to Autobarn. I did a lot of research online and made a lot of quote around my area. Autobarn is one of lowest quote I got. The reason I chose autobarn because Melissa is the most professional sales among all of the dealers. She gave me a very detail list about my requirement. And she never hide anything. The price and descriptions are very clear. So, eventually I decide to select this dealer, even it is very far from my city. Indeed, I was very satisfied when I visit their store. The car is great and price was as same as I quoted online. Everything was very smooth. they didn't push me order extra service and warranty. In all, I got what I expected.

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Gregory Paice
5/10/2012 9:33:48 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mario Nowik

My Review of The Autobarn Subaru of Countryside:
My experience at Autobarn Subaru in Countryside was very refreshing. There were no games played. Just good service and honest negotiating.

We had all the time we wanted to look over and test drive the used Forester. After we negotiated a price we took the car to our mechanic to make sure everything was sound. There was never a rush or pressure to close the deal.

We appreciate Mario's straight forward manner and would feel comfortable recommending him to friends.

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Randy60130
5/8/2012 9:55:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Melissa Distel

My Review of The Autobarn Subaru of Countryside:
Everyone at the dealership was very friendly & not pushy. Very professional, went- over everything with you. No hidden fees. Offered me new ,suggested new license plates with my new car (since they were almost due to expire). Nice experience in general.

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DFLYNN2
5/5/2012 7:15:19 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mario Nowik

My Review of The Autobarn Subaru of Countryside:
It was a real pleasure working with Mario and the Autobarn staff.
Mario was friendly and efficient. I was impressed how everything fell in place.
Mario was knowledgeable, told me everything I need to know and was very confident in the Subaru he sold me.
Absolutely no hassels.

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mederinko
5/4/2012 10:10:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Melissa Distel

My Review of The Autobarn Subaru of Countryside:
It was a pleasure to work with Melissa on purchasing my new car. She had the best price and made the entire process effortless and enjoyable. I would highly recommend her and the dealership. I love my new Forester too!

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jnklinge
5/2/2012 11:44:37 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mario Nowik

My Review of The Autobarn Subaru of Countryside:
My side of this story is as follows. I knew the type of automobile I wanted, namely, a small SUV. I took my time. I recommend to try and avoid being in a hurry to buy your next car. I spent three months. I researched various car rating web-sites, including Consumer Reports. I arrived at an amount I would expect to pay for the car, and I knew the ratings and histories of the various makes. I currently had a ten-year old CRV that still runs like new, and very little ever went wrong with it. My new car had to be at least as good as that.

I test drove all of the available makes of small SUV's that were in my price range. A few models were almost double in price, and I decided that was not worth it. When I test drove the Subaru Forester Limited, I was sold. I just knew that would be my next automobile. All of the other makes had the exact same features, interiors, and prices; but this Limited just felt good. I note here that I did not test-drive the Subaru at Autobarn, but at another Subaru dealer that boasts of a life-time warranty.

My girlfriend, now my fiance', suggested I visit Autobarn and see what they had to say. So, on April 30, 2012, the last day of the month, after 6:30 in the evening, I walked into the Autobarn dealeship knowing exactly what I wanted, armed with all of my facts, and the price I expected to pay. I planned on hearing what they had to say, and go home and think about it.

Then, Mario came and greeted me. I was ready for another aggressive car sales person, asking leading questions, putting me on the defensive, hammering for that sale, causing me to yearn to get this visit over with. I had experienced quite a few of these over the past three months.
Mario was different. He was reserved, and very friendly, he put me at ease. Eventhough,as he later told me that he has been selling cars for nineteen years, and he was definetely the expert here, who could run rings around me; I felt at ease. I felt that I was in control, I felt good. That is a good feeling when you are seriously contemplating buying a car.

We looked at one Limited, and then at one other. Then we sat down for the nitty-gritty. I was ready for this. I expected he would offer a price higher than I wanted, and then I would try to bargain. He came back with a price that was actually lower than I anticipated.

This was when I realized I might actually purchase an automobile tonight, rather than go home and think about it. I conferred with my daughter via cell-phone. My daughter is very good at bargaining. She did not like the color of the 1st car I wanted. The second car was Silver, but lacked navigation and a back-up camera, two very expensive features I was willing to forgo.

Mario offered a price on the second Limited, this was also less than I expected to pay. My daughter cautioned me about those extra hidden fees and transportation charges. I grilled Mario about these, he assured me the only additional charges would be a doc fee and taxes.

So, instead of thinking about it some more, I told Mario I would go ahead with his offer. I qualified for the very lowest financing rate.

I next visited the Business manager, Brian. Here, I expected hidden fees, other charges, and the price to be much more than Mario said. Instead, Brian was very nice, and straightforward, He showed me various protection and maintenance plans in a sober business-like manner. Again, I felt at ease. I chose some things I thought would be beneficial and a good investment.

I wound up paying just under what I expected to pay, but I got much more. The Subaru Limited feels even better after a few days of driving it, then during the test drive.

Mario conveyed an all-important quality that is almost non-existent in the automobile sales industry, credibility. In the end, I believed what Mario had to say. There were no hidden fees. Mario is friendly, reserved, even humble at times. If a Subaru is what you want, Autobarn is where you would want to purchase it.

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lemonster@comcast.net
5/2/2012 10:05:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Melissa Distel

My Review of The Autobarn Subaru of Countryside:
Working with Melissa was a breeze. She searched for the car I wanted while still keeping me within my budget and getting it delivered in time for the 2.9% financing. On delivery day she was very patient going over the entire car and all my questions. As far as car dealers go, it was a great experience. I love my new Outback! Thanks to everyone there.

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mlogdon
4/27/2012 8:21:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mario Nowik

My Review of The Autobarn Subaru of Countryside:
2nd New Car Purchase at Autobarn, Excellent Service

This is my second new car purchase from the Autobarn Subaru and, as such, I feel like I have a good understanding of the sales department/team. For my 2012 WRX purchase I worked with Mario Nowik. Though most people wouldn't associate buying a car with an "enjoyable experience", I can say that I really enjoyed working with Mario.

My time is valuable and I appreciated the fact that Mario was direct and straight-forward. Working together, we were quickly review my interests and price range to assemble a deal that made myself, Mario and the dealership happy.

Driving off the lot I felt surprisingly great, unlike some of my experiences at other dealerships.

Bottom line is this, do your homework on the car you want and Mario and the rest of the team will work with you to ensure you get a solid deal. In my opinion, I couldn't ask for anything more.

Beyond sales, I would also add that my experience with the service department has been nothing short of exceptional. As someone who is a bit of a fanatic about maintaining his car, I have gotten to know the Autobarn service team well. Scott Pothoff, a former service manager, always took incredible care of me. I always knew that he was focused on giving me honest feedback and not simply trying to sell me something. I feel confident about this because my friend is a Subaru mechanic in California and confirmed what I heard.

Now that Scott has left, Jon Gomes has taken over. I'll admit, I was concerned that Scott's departure would hurt the level of service I had received; however, I have to give a great deal of credit to Jon, as he has carried the torch and maintained that exceptional level of customer service.

Finally, I would also like to thank the 'younger contingent' in the service department. Anytime I have stopped in the guys have been proactive in approaching me and very courteous.

Suffice to say, to the hiring manager, great work on building such a solid team all around.

Best,
M. Logsdon

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johnfgrobe@comcast.net
4/26/2012 8:24:52 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Noelle Panfil

My Review of The Autobarn Subaru of Countryside:
We bought the car through the Costco program. Noelle was very helpful, answering all of our questions and not being pushy. We did not hear the dread "Are you going to buy a car today?" until near the end of the process, by which time we had already decided that we were going to buy that day.

We never felt rushed or pushed throughout the whole process, not even when talking to the finance guy. We would recommend this dealer, Noelle and the Costco program to anyone interested in a new Subaru.

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