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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,397 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,397 reviews

May 14, 2024

I was a great experience with my service advisor Erica. She was amazing with making sure everything went well and kept me updated thru out the process. More

by Gravey080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor- Erica
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May 15, 2024 -

Town East Ford responded

We're delighted to hear you had a great experience at Town East Ford! It sounds like Erica, your service advisor, went the extra mile to ensure everything went smoothly. Keeping you updated throughout the process is important to us, and we're happy Erica exceeded your expectations. Thank you for mentioning her by name – we'll be sure to pass on your kind words!

Helpful
May 14, 2024

Service is timely always. Can depend on a quick but quality turnaround every time I've been. More

by mylissagore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 15, 2024 -

Town East Ford responded

Thank you for letting us know about your experience at Town East Ford! We take pride in providing timely service while maintaining high quality, so your feedback is very rewarding. It sounds like you've consistently had quick and dependable service here.

Helpful
May 14, 2024

Good and fast service , very kind employees definitely recommend to everyone else ans family members as well. More

by beltranmoris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Town East Ford responded

We're delighted to hear you had a good, fast, and friendly experience at Town East Ford! We strive to provide efficient service with a kind touch, so your feedback is very rewarding.

Helpful
May 14, 2024

The service was great! No issues whatsoever. I will definitely be back in the future. More

by JUSTINMILLER442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Town East Ford responded

We're thrilled to hear you had a great service experience at Town East Ford! No issues and a desire to return are exactly what we strive for.

Helpful
May 14, 2024

Excellent service, very friendly and helpful employees. My car was ready to be picked up sooner than expected. More

by Staceythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christa & Kaitlyn Hancock
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May 15, 2024 -

Town East Ford responded

We're thrilled to hear you had an excellent service experience at Town East Ford! Friendly and helpful employees are what we strive for, and getting your car back sooner than expected is always a bonus. This feedback lets us know we're on the right track.

Helpful
May 13, 2024

They shoot straight forward with you & make sure you’re getting hellofadeal! Thank you Town East Ford! More

by Brittnitebo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Almodovar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Henry (Sales Dept.)
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May 14, 2024 -

Town East Ford responded

Thank you for the fantastic review! We appreciate you recognizing that we prioritize clear communication and strive to get you a great deal. We're thrilled we were able to deliver that for you! At Town East Ford, we believe in building trust with our customers. Transparency throughout the car buying process is key to achieving that. We're happy to hear you felt we communicated openly and honestly. Thanks again for choosing us! We look forward to serving you again in the future.

Helpful
May 12, 2024

Technician left a part of another same model vehicle inside my vehicle. On top of the dash board. That is a no no no. It creates lack of trust. More

by juancarlos0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim - service
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Helpful
May 12, 2024

All I needed was an oil change and tire rotation, and everyone was very friendly and courteous. My late time was only about an hour so that was greatly appreciated. More

by ettamwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service writers name was David. Don’t remember his last name, but he was very nice and informative.
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May 13, 2024 -

Town East Ford responded

Thank you for the review! We're happy to hear that your experience at Town East Ford for an oil change and tire rotation was positive. It sounds like our team was friendly and courteous, and that's important to us. We appreciate you mentioning that the service time was around an hour – that's our goal for routine maintenance like oil changes. At Town East Ford, we strive to provide efficient service while ensuring everything is done thoroughly. Thank you for choosing Town East Ford! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again.

Helpful
May 12, 2024

Good service, let me know to situation about truck . Explained cost another factors completely. Very good More

by tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a good service experience. At Town East Ford, we believe in clear communication with our customers. We appreciate you mentioning that our team kept you informed about the situation with your truck, explained the costs involved, and addressed any other factors thoroughly. Our goal is to ensure you understand the service your vehicle needs and feel confident in the work we perform. We're happy to hear our team achieved that for you! Thank you for choosing Town East Ford! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again.

Helpful
May 12, 2024

David is a professional and is very knowledgeable. He took the extra steps to ensure the value for this trip. Thanks again! More

by joshuareyes1223
Recommend Dealer
Yes
Employees Worked With
David McDonough
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May 13, 2024 -

Town East Ford responded

Wow, this sounds like a fantastic experience at Town East Ford! We're thrilled to hear that David exceeded your expectations. At Town East Ford, we take pride in our team's expertise, and it sounds like David's knowledge was a valuable asset to you. We especially appreciate you mentioning that David took the extra steps to ensure you received value on this service visit. Going the extra mile for our customers is what sets our team apart. We'll be sure to pass your kind words along to David – he'll be delighted to know his efforts made such a positive impact on your experience. Thank you for choosing Town East Ford! Please don't hesitate to request David by name for your next service appointment! We look forward to seeing you again.

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