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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,485 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,485 reviews

May 30, 2024

Jermaine was great, even before we met. I have never had anyone take and send a short video of a vehicle and email it to me. He was very accomodating, professional, and personable. We would More

by Knichols63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Chapelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Town East Ford responded

Thank you for your glowing review! We're thrilled to hear that Jermaine went above and beyond to provide exceptional service. Taking the initiative to send a video of the vehicle shows his dedication to ensuring you have all the information you need. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Jermaine. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again at Town East Ford!

Helpful
May 30, 2024

my experience was quick and easy. both my salesperson and Cas were very nice. thanks, More

by jkrupa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Marques
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Town East Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and easy experience at Town East Ford and that both your salesperson and Cas were very nice. Providing excellent service is our priority, and we're glad your experience reflected that. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
May 29, 2024

Unprofessional…the text about my service and the price was one thing and when I got my bill it was more. If your system was acting up stop using it until it is fixed otherwise honor what I signed for More

by TREVONNAH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Vasquez and Christa both in service
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Helpful
May 27, 2024

Kevin and Matthew were great! They were super knowledgable and friendly. I was comfortable with them while I made my purchase. More

by VP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Haile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that Kevin and Matthew provided you with great service at Town East Ford. It's fantastic to know that they were knowledgeable, friendly, and made you feel comfortable throughout your purchase process. We'll be sure to pass along your compliments to them. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 27, 2024

Good service and friendly people. The price for service seems high though. Jim Artrip does a good job. More

by Ed.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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May 29, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you received good service from the friendly staff at Town East Ford. We appreciate your feedback regarding the price for service, and we'll certainly take it into consideration to ensure our pricing remains competitive while maintaining the quality of our service. We're pleased to know that Jim Artrip did a good job assisting you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Helpful
May 26, 2024

Awesome fast service I drive form Fort Worth because of the great care . Thanks david More

by aaron.springfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that you received awesome fast service at Town East Ford. Providing excellent care to our customers is our priority, and we're delighted that you're willing to drive from Fort Worth for our service. We'll be sure to pass along your appreciation to David and the rest of our team. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 26, 2024

Town East Ford completed the factory recall on my 2018 Ford Escape in 1.5 hours. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Town East Ford responded

Thank you for your 5-star review! We're thrilled to hear that we were able to efficiently complete the factory recall on your 2018 Ford Escape in just 1.5 hours. Providing prompt and efficient service is important to us, and we're glad that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 26, 2024

Average service average knowledge Can’t say anything outstanding about this place Just an average establishment More

by OJEDA1010
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hillmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Town East Ford responded

Thank you for taking the time to share your feedback with us regarding your recent experience. We sincerely apologize if your visit did not meet our 5-star expectations. At Town East Ford, we strive to provide exceptional service and aim to exceed our customers' expectations with every interaction. We regret that we did not deliver an outstanding experience for you during your visit. Your feedback is important to us as we continuously work to improve our services. We would appreciate the opportunity to discuss your concerns further and address any specific areas where we can improve. Please feel free to reach out to Lance Smith at jsmith02@vtaig.com. Lance is dedicated to ensuring our customers are satisfied and would be happy to discuss your experience in more detail. We value your business and hope to have the opportunity to serve you better in the future.

Helpful
May 26, 2024

Great experience overall. I bought a certified pre owned expedition and on the way home I had a problem. The dealership agreed to fix the problem for no charge. I would buy fr More

by expeditionowner1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you had a great overall experience at Town East Ford, despite encountering a problem with your certified pre-owned Expedition on the way home. We're happy to fix the problem at no charge, demonstrating our commitment to customer satisfaction. We appreciate your understanding and your willingness to consider buying from us again. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Town East Ford!

Helpful
May 25, 2024

Excellent service , The crew was great and very helpful. I appreciated their attention to detail and level of service. More

by BARAKVOLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that you had an excellent experience at Town East Ford. Providing great service and being helpful to our customers is what we aim for, so we're delighted that our crew met your expectations. Attention to detail and top-notch service are important to us, and we're glad that you noticed and appreciated it. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

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