Towne Toyota

I can't stand the typical dealership games, I do not have the time nor energy to deal with it, so I went online and inquired about a Sienna I was interested in. Rob gave me a call and discussed the vehicle the time nor energy to deal with it, so I went online and inquired about a Sienna I was interested in. Rob gave me a call and discussed the vehicle that I was interested in. Was it in Stock? What's the price? So I named my price, which is a fair price which was invoice, so I left a fair amount of profit for them (many people online are getting below invoice, but I didn't want to spend the next 3 hrs haggling) After we agreed on the price (so I assumed) I went to the dealership after work and he started the paperwork for the price we agreed on. Then then said he will present that offer to the Sales mgr. At this point alarm bells were going off in my head.... needless to say the mgr came in, introduced himself (didn't catch his name, wasn't interested in continuing). Then gave the standard BS about how he can't do this price.... The car is the hottest thing out there (a #!@#@#! mini-van no less!)... The owner will have his hide if he lets it go at this price... blah blah blah. He gave me a price $1500 above my offer which is pretty close to MSRP. I looked at him with disgust, and said to him, end of conversation, I no longer want to purchase the car from you at any price, good night. This dealer's internet sales is BS... the price they quote you will not be honored. They exist solely to funnel you in to their Sales dog and pony show. If you are looking for haggle-free car buying.... move along, nothing to see here. If you like the sales mgr back and forth crap, then you've found your dealer. They had one shot at getting my sale, and blew it by giving the 20th century Sales tactic. I knew that even if we did come to an agreement in price, I will be lead to the master himself.... the finance guy! So I got the xxxx out of there. I do not go into Best Buy and see a fridge that I like with the price tag I like; Bring it to the cashier, and have the cashier talk to the sales mgr; only to have the mgr tell me he can't sell it at that price. xxxxxxx! More

This place will rip you off. We took in our 10 year old Siena van because the check engine light was on. They said it was a faulty air sensor, under warranty as we had recently replaced it, and a manifold Siena van because the check engine light was on. They said it was a faulty air sensor, under warranty as we had recently replaced it, and a manifold that needed replacing for $806. I said we were not sure we would spend that much to fix it, and were they sure it was the problem and what would happen if we did not fix it. They said they were sure and if we did not replace the manifold the catalytic converter would eventually go and that would cost more. So we paid the $806, but the check engine light came back on driving out of the parking light. They hooked it back up to the computer and said the catalytic converter was gone and it will be $1600 to replace it. They told us for the first time that a faulty air sensor can mask the real diagnosis in the computer reading-- which they already knew and said this has happened before! They refuse to refund the $806 even though we made clear we would not pay to fix the manifold if it would not solve the problem, the invoice says they fixed the problem of the check engine light being on when they did not, the car still undrivable, and they knew in advance that a faulty air sensor could make them misdiagnose it and neither told us this nor did the obvious to prevent misdiagnosis-- i.e. replace the air sensor first, drive the car, and then do the diagnostic. We have filed a complaint with the state under the Consumer Fraud Act. More

Back in mid '06 I visited Towne to buy a new '07 Camry. My reception was gracious and my sales-guy (no longer there) was helpful, and had me talk to the Sales Manager, Duke Snyder about my trade in and fin My reception was gracious and my sales-guy (no longer there) was helpful, and had me talk to the Sales Manager, Duke Snyder about my trade in and final price haggling. Duke and I easily came to agreement and they set about prepping the car. When I picked it up it was perfect. Two days later there was an ignition problem that led to misfiring. After a few attempts to restart the car, it ran smoothly, but the dash had several warning lights blazing. I drove immediately to the dealership. I received most graciously and they were very apologetic. I was given a new Highlander loaner and two days later got my Camry back, totally fixed. In the past I avoided any repairs at dealerships because their pricing tends to be too high. Towne, however had a very enticing oil change price, and that started my going there for service. Their service reps were always helpful, especially Vinnie Barbarosa, who much to my chagrin, left several months ago. Dave Durnal has picked up the baton. I know I get good treatment and have had brakes done there, and bought two sets of tires as well. Unfortunately I had a fair amount of trouble with the car, including needing a transmission replacement. My extended warranty covered all of the expense, but it was the expertise of John (don't know his last name)...a senior tech that led to a completely successful repair experience. As an aside, I'm sure if I had no extended warranty I'd not be a happy camper, and the tone of this review would likely be less kind....human nature. I guess the punch line is that my experience with the dealership has been excellent, but not with the vehicle. I think all the recent recall notoriety has had Towne leaning over backward to be helpful, and that says good things about the dealership. My car has been running perfectly for some time now, and despite my issues with it, I like it very much. i'm sure my experiences with Towne Toyota has a lot to do with that. More

What a surprise I had with my dealing at Towne Toyota in Ledgewood, NJ. This dealership has come a long way. I got lucky when I found Master Tech. Marty Prutzman. He is not only professional but a true Ma Ledgewood, NJ. This dealership has come a long way. I got lucky when I found Master Tech. Marty Prutzman. He is not only professional but a true Master among his peers. My car has never run better! More

The absolute worst dealership I have ever encountered. Rude salespeople who treated me as if I were stealing the car, even though I paid them cash. When I want to pick up the car it was filthy, and things Rude salespeople who treated me as if I were stealing the car, even though I paid them cash. When I want to pick up the car it was filthy, and things were broken in it. I was told it was too bad, because "I was stealing it at this price." RUDE RUDE RUDE. Stay away. They will rip you off and not care one bit. Also, my car had been in an accident and they pretended it was mint. I would never buy from them again, and neither should you. They're direspectful to customers and liars, as well. More

picking out the car was the easy part, dealing with contractual obligations and financing, was a nightmare! the salesman, Ryan Williamson was barely old enough to shave and knew very little about the c contractual obligations and financing, was a nightmare! the salesman, Ryan Williamson was barely old enough to shave and knew very little about the car, especially when he couldnt show us how to set the phone and the GPS. More

The sales people at Towne are very courteous. But after the sale you have to deal with the servce department. Now you are in troble. The quality of work at dealership prices are not worth it. If I purch the sale you have to deal with the servce department. Now you are in troble. The quality of work at dealership prices are not worth it. If I purchase another Toyota it would not be from Towne. More

DO NOT...DO NOT MAKE THE MISTAKE OF PURCHASING A VEHICLE HERE!!!!! Listen to the victims of this dealership. I negotiated my price online, drove an hour to the dealer with my 2 children, signed the paperwor HERE!!!!! Listen to the victims of this dealership. I negotiated my price online, drove an hour to the dealer with my 2 children, signed the paperwork for the car and when they asked how I was paying I showed them my blank check from Capitol One Auto Financing which I was approved for a WAY LOWER interest rate than toyota -they first tried to convince me to finance thru them at a "competitive rate". When I declined, they voided my sales form and said they didnt accept checks from Capitol One Auto financing because of issues on not getting paid. Oy my GOD!!! What liars--how about they DONT GET A COMMISSION when you bring your own financing.Capitol One verified that Towne Toyota HAS accepted their checks with out incident BUT since they weren't going to get a commission they voided the sales contract I signed and said they didnt have to accept my financing. How do you do that to people? How do you do that to a family struggling in a HORRENDOUS economy who were smart enough to shop for a lower rate to save money...and were in NEED of a bigger car because of the addition a new baby. Despicable employees and ethics. I have contacted the Better Business Bureau as well as Toyota customer service and Channel 12 News in New Jersey to bring attention the sub-human practices of these dealerships. More

The sales person I initially interacted with was polite. but when i said that i could not afford the deal given by him, another oversmart sales person poked his nose unnecessarily as he didn't have anything but when i said that i could not afford the deal given by him, another oversmart sales person poked his nose unnecessarily as he didn't have anything better to do & behaved totally rudely & arrogantly with me & my family. He actually asked us to get out of the dealership since we could not give them business. He also said that I should go buy an American car suggesting that American things were useless & not reliable. The guy should be kicked out of the dealership. They send a misleading flyer at your home & then insult you if you go with those expectations. I won't recommend this dealership to anyone. More

this dealership is totally xxxxxxxx. they tell you that the car is certified however, the car is never certified in the first place. they don't give you any paper that says that the car is certified. total the car is certified however, the car is never certified in the first place. they don't give you any paper that says that the car is certified. totally xxxxxxxxx dealer ship. they ripped you off in price. totally gemit dealership. don't ever go there to buy any car, as they can't satisfy your need. IN SHORT, THIS DEALER SHIP IS CHEATER AND LIER. don't recommand this dealership at alllllllll. More