Toyota World of Newton

Highly Recommended Kevin was a pleasure to work with, highly recommended! This location really cares about their customers. Kevin was extremely willing to do whats in yo Kevin was a pleasure to work with, highly recommended! This location really cares about their customers. Kevin was extremely willing to do whats in your best interest which is rare at a dealership! More

Do not trust them Had my frame replaced here. Everything was working when I dropped it off. They wanted to charge me additional for master cylinder, battery, alternato Had my frame replaced here. Everything was working when I dropped it off. They wanted to charge me additional for master cylinder, battery, alternator, power steering, muffler and now all new AC system. I was a sucker and paid extra for many of these. They promised they filled the AC system after breaking it to replace frame, later admitted they did not. Now after months they finally filled it said it was fine 30 days later not working now tell me it leaks all over. Three people quoted me all different prices $1500 - $5300 to replace it. Steve Partineo the manager said he would help me gave me 10% discount. Ha ha joke!. I am not going to pay for mechanic mistake. I am in service business too when my guys break something we replace it at no charge to customer. More

no pressure customer service Very happy with my salesperson's taking the time to help me choose a car. No buyers remorse here. Great customer service and follow up Very happy with my salesperson's taking the time to help me choose a car. No buyers remorse here. Great customer service and follow up More

Lied to by Betsy Marrero-Diaz We were blatantly lied to by Betsy Marrero-Diaz just to make the sale. Two and a half months after buying the car we went in for service. To have her We were blatantly lied to by Betsy Marrero-Diaz just to make the sale. Two and a half months after buying the car we went in for service. To have her back peddling on her word. She said "I would never say that". LIAR. Very distrusting person. Betsy told the person I was with she was sorry. If she meant it, she would of apologized to ME, but she never got out of her chair. Now I'm stuck with this car. Swap-A-Lease is the only way out. More

Customer service To Whom It May Concern This was my first experience purchasing a vehicle from this dealership. I first as most do these days performed a search via t To Whom It May Concern This was my first experience purchasing a vehicle from this dealership. I first as most do these days performed a search via the web for makes and models I was interested in. Toyota world was always better on price and multiple selections. I contacted via the web Walter Brown and spoke with him n the phone. I had a ton of questions as most do and the time spent made me choose to do a in person visit to this dealership. (Great work Walter). On arrival I was greeted by all with a hello and Walter introduce me to my Salesman Greg Shone. At first I thought for a second here we go the multiple people just to purchase a car and the sales game begins. Was wrong for sure, Greg was cordial and Extremely Knowledgeable for the types of vehicles I was looking for. We walked around did three test drives and I made my choice. It was extremely easy to do with no pressure at all. The sale was made the finance team was great and informative. The whole thing knows I thought is how the post-sale is. Greg spent the time to show me all the bells and whistles on the SUV. Introduce me to service and off I went. As always when you take a preowned vehicle home you find some small things. With that said the extra warranty I purchased and the minor things are all being taken care of. Greg has made himself available throughout this whole process and that is truly a white glove service you don’t see anymore. I conclude that this dealership has created a loyal customer. I highly recommend using this dealership to anyone purchasing a vehicle of any kind used or new. Regards, David Ricciardo More

Awesome Experience This is the best experience we ever had when buying a vehicle!! Greg Shone went above and beyond to make sure we knew all the options. He even made This is the best experience we ever had when buying a vehicle!! Greg Shone went above and beyond to make sure we knew all the options. He even made sure we knew what was the most cost effective way to get the most vehicle within our budget!!!! More

Your opinion matters Please read entire review September 8,2015 After researching and selecting a vehicle on three internet sites (Toyotacertified.com, ebay and ca Please read entire review September 8,2015 After researching and selecting a vehicle on three internet sites (Toyotacertified.com, ebay and cargurus ) I decided on a certified Toyota Prius. All three internet sites displayed the same price. After my two plus hour trip and another hour of inspecting and test driving the car the price suddenly wasn't available as disclosed on the above mentioned internet sites, and was $1000 more than displayed (without disclosures) I was informed that the price shown on the sites were for Toyotaworld loyalty customers. Both the salesman and Sale manager (JR) stated "that the internet listings were done by corporate and that this always cause issues". I requested an out the door price and low and behold additional fees appeared. A $449 Document Prep fee, a $300 other fee (no further information listed other than "other". The listed price was $15869 and after sales tax of $1266 the final price was well over $19000. Must be the new Math. ! September 10th 2015 After several days have passed and the posting of this review I was contacted by Joe M. and was able to complete the sale. Toyotaworld honored there published price but no budge on their $ 449 (outrageous doc prep fee ) along with delivering to upstate NY. (Beware that the $300 other fee for VIN etching really doesn't reduce insurance (used as a selling point by the salesman) if the vehicle has other security option such as passive disablement .) I appreciate that Toyotaworld made this right for me thanks to Joe' but does anyone really need all the hassle to get what was original advertised. This buying experience was unpleasant for my wife and I. The salesperson asked that I follow up with my review. Also as mentioned above, the sales manger JR and John stated" that the Loyality disclosure has been a hassle for them". If you know there's a problem , FIX IT! On September 14,2016 I received a call from Steve Partenio, General Manager and stated he was concerned with my experience with their dealership. Steve explained to me that they have limited control over the listings placed on the above mention internet sites and have been working hard on trying to have this customer Loyalty disclosure posted on these sites. (Actually the more I think about this, I believe a simple solution would be to place this disclosure right next to the Doc prep fee disclosure.) Steve asked what he could do to reduce the bitter taste this experience left us with his dealership. I reminded Steve that some of the bitterness must be gone because We did buy the car from them because the price was more than competitive. But Steve wouldn’t let up there and wanted all the bitterness gone and offered to discount the price even more. In my opinion, Steve bent over backward and was more than generous by the discount. If I lived closer I would more than likely give ToyotaWorld another chance at my business because of the extra mile. I would remind everyone who patronizes Toyotaworld to write reviews of their experience. Good or Bad so they can make it right. Your opinion matters. More

Amazing dealership My husband and I had a very good experience with toyota world of Newton. Not only did they help us pick the right vehicle for us but they also took t My husband and I had a very good experience with toyota world of Newton. Not only did they help us pick the right vehicle for us but they also took their time with us as we had our two kids. ( 2years and 2 months) We love our new car and truly couldn't be any happier. We will be back in the future! Our sales man Greg shone was great at explaining everything and showing us the car. He really understood our needs and worked with us. The ladies at the desk were awesome as well. They kept our 2 year old busy as we talked about the car. The sales manager Steve marchesano was great and very knowledgeable and helpful. Overall we are very pleased and happy we have a safer car for our little ones. :) More

Above expectations! My lease was about to end. I had received a call a few months earlier from Greg inviting me in to explore my options. Greg was friendly and knowledgea My lease was about to end. I had received a call a few months earlier from Greg inviting me in to explore my options. Greg was friendly and knowledgeable! We sat down and went over my options. Greg is not pushy and shows value in the options and relates then to your situation. This is by far the best experience I have had with a car. I would recommend Greg from Toyota World Of Newton to everyone! More