Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Todd Jones, Steve Jr.
My Review of Toyota and Scion of Wallingford:
Had bought from 2 other local dealers before being referred here by a return buyer. Bought an '01 Camry from one with lots of pressure & getting the run-around with financing prices. The other, traded in the Camry for an '02 RAV-4. Not a bad experience, but when it came to service, was NEVER on time, even with an appointment. When my wife & I walked into Toyota of Wallingford, it just had a different feel to it. Not pressured, but more attentive to our needs. Funny thing, the salesman we bought our Camry from @ the first dealer & our RAV-4 from the second. Guess he found a good home here! Fit right in, but saw him after meeting our salesman, who was great also. After deciding on our vehicle ('09 RAV-4 Sport with leather seats:NICE!), we were told that the RAV's had to be ordered & built. Knowing how time deadlines work, we didn't expect the car to arrive exactly when quoted. Me, being patient, my wife, wanting it yesterday! Once it came in, it was sent out for the leather seats, coming back the next day. Great job on those & am glad we went with that option. Our RAV-4 Sport is Super White with black leather, adding a Bug Guard & chrome exhaust tip to match the chrome trim. One beautiful looking RAV! Something about ours makes it look like a customized one. Sharp!
All was dealt with professionalism, Todd being a very personable & knowledgable salesman. My only gripe is the amount of time spent @ the dealer every visit. Was almost 2 hours every time. Don't know how that one person did his paperwork in one hour, as we were told to expect to spend two hours for the purchase. The only "bad" thing I can say about our buying experience, & might partially be both @ fault. Hard to juggle multiple things @ once, so maybe treat buyers checking on their ordered car status the same as the ones that are @ the dealer?
Otherwise, our overall experience was a great one. Would definitly recommend this dealer to all. Everything was as stated, all courteous & respectful, & just a place we will definitly return to for our next purchase! Extremely satisfied!
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