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Toyota of Deerfield Beach
Deerfield Beach, FL
1,875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,875 reviews
March 09, 2024
Victor's service in the Maintenance Department was a very pleasant experience. Right knowledge to answer all my questions and very polite. Thank you pleasant experience. Right knowledge to answer all my questions and very polite. Thank you More
by Marykenn122
Employees Worked With
Victor
Helpful March 03, 2024
Serviced vehicle and made a complex repair and some simpler repairs. Had to return the car multiple times but ultimately they fixed the problem, and corrected the errors they had made in attempting to simpler repairs. Had to return the car multiple times but ultimately they fixed the problem, and corrected the errors they had made in attempting to fix the problem. The errors they made in the repairs were: * Failed to reattach some electrical lines causing failure of the air conditioning unit. * Replaced the wrong part - the part to replace was clearly defined by the OBD2 trouble codes. Of course the trouble code returned after they cleared it since they did the wrong repair. * Purged the wrong coolant system for the part that they initially did replace, resulting in severe trouble codes being reported. * Initially denied that the ac failure was their fault, had to threaten them with non-payment to get them to take the car back in to determine the cause. * Never admitted that they replaced the wrong coolant part, even when I pointed out that the part that should have been replaced was not - it had grease and grime build up and was clearly original. They instead said that there would be "no cost" to correct the problem which was their error. * At the final pickup (4th time in the shop) the coolant level was below the minimum acceptable level - I dont know if they ever correctly purged the system as is required by the service documents I have seen. However after adding coolant the car seems to now be running OK. * This shop had very long wait times, perhaps just busy, but they did not give an accurate estimate of how long the wait would be. Better to drop off the car and come back later. Lessons learned: Never bring my car back to this dealer, at least without doing a detailed pre-inspection and a detailed post-inspection so it is possible to determine what might have been broken during their service. A bluetooth OBD2 reader was very helpful in working with this repair shop. I read the trouble codes before going to the dealer and after pickup - cross checking what this dealer is repairing is essential to a successful outcome. More
by jason6
Employees Worked With
Juan "JC" Correa
February 29, 2024
I appreciate that. They took the time to contact me after visiting their website and explained better to me the importance of coming in and talking to a sales specialis They took the time to contact me after visiting their website and explained better to me the importance of coming in and talking to a sales specialist. In Short that phone call is ultimately brought me to the dealership and allowed me to get the truck I wanted. More
by CTB2000
Employees Worked With
AJ and F.M Will, Juan "JC" Correa
February 26, 2024
Toyota of Deerfield Beach is an excellent place to get your car taken care of. Stanley Givens went above and beyond, helping me sort out an issue with my car key I had forgotten about, but he saw on my fi your car taken care of. Stanley Givens went above and beyond, helping me sort out an issue with my car key I had forgotten about, but he saw on my file. Very pleased, and very happy this is my local Toyota! More
by CRISTY.A.ALTAMIRANO
Employees Worked With
Stanley Givens
February 24, 2024
Terrible service workshop and workshop representatives! Terrible service from the workshop and workshop representatives! HORRIBLE. Terrible service from the workshop and workshop representatives! HORRIBLE. Terrible service from the workshop and workshop representatives! HORRIBLE. Terrible service from the workshop and workshop representatives! HORRIBLE. More
by hellcattowing
Employees Worked With
Juan "JC" Correa
