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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,880 Reviews
Call Service Center (515) 276-4911

1,880 Reviews of Toyota of Des Moines - Service Center

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June 05, 2024

Went in for 10,000 mile oil change and tire rotation. Everything went well. No complaints. More

by MSTANDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing our good service, and thank you for choosing us.

Helpful
June 05, 2024

The guy taking the car in did a great job communicating and listening to our questions. The mechanic addressed all of the issues requested. Prius runs great! More

by DGREENWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Des Moines responded

At Toyota of Des Moines, we pride ourselves on customer service, and it's nice to know we have delivered. If you have any further automotive needs please let us know!

Helpful
June 05, 2024

On time, good service, nice hospitality during the service, clean car as received, attentively person and sympathetically. More

by ASHRAFABDELMALAK33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Staley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication. It means a lot that you trust us for your service needs.

Helpful
June 05, 2024

Very courteous and kept me informed during a delay in obtaining parts. Offered a loaner vehicle and the technician called me to personally explain his progress. More

by THESHIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Thompson
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Jun 06, 2024 -

Toyota of Des Moines responded

Music to our ears! We're thrilled you found everything you needed with great people to help.

Helpful
June 05, 2024

This dealership does what is expected and monitors other areas to prevent unexpected problems in the future. Work is always done on time. On occasion I have utilized the shuttle service and find it prompt a More

by wtbahniuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown name
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Jun 06, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

Helpful
June 05, 2024

Jason lined up the 120 thousand mile service and got a set of discounts from a tire rotation More

by Teresa Furneaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

Helpful
June 04, 2024

very professional and detailed, on time easy to get a appointment easy to deal with More

by michael.stevens7773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Toyota of Des Moines responded

Great to hear! We are thrilled to hear that the team could do a great job and we look forward to having you back at Toyota of Des Moines sometime soon!

Helpful
June 04, 2024

Service department is great, tough working with sales. We have been waiting for 2 years for a sienna More

by ARCHRICHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Toyota of Des Moines responded

Thank you so much for taking the time to leave us your review. We would love to hear more from you on what we can do to improve your rating of our store.

Helpful
June 04, 2024

Ian Davis is great to work with! I highly recommend getting yiur service done at Toyota of Des Moines! More

by spydergirl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

Helpful
June 04, 2024

The guys are always very polite and fully address any and all concerns. I appreciate the timely updates and clear communication. More

by WHITESAMUEL48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

Helpful
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