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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,789 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,789 reviews

January 08, 2026

Very clean facility! Very professional staff! Very quiet and comfortable. I whole prefer more healthy snacks. More

by vickie_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
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January 07, 2026

I had a great experience with the service department at this Toyota dealership. The staff was professional, respectful, and very helpful. They explained everything clearly, finished the service on time, an More

by Amal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2026

Very courteous and professional service staff! Great customer service! I will definitely take my vehicles back for service! More

by vickie_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 07, 2026 -

Toyota of Richardson responded

Thank you for your wonderful feedback about our service team! We're thrilled you experienced great customer service and truly appreciate your trust in Toyota of Richardson. We look forward to serving you again!

January 04, 2026

On New Year's Eve around 6pm, I was immediately met in the service area by Justin. I explained I was there to have my tire pressure adjusted (weather related). He was super friendly and professional, and More

by lwaldrum28159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
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Jan 06, 2026 -

Toyota of Richardson responded

We are thrilled to hear about your wonderful experience! It's fantastic that our team member provided such friendly and professional service when you needed your tire pressure adjusted. We're delighted that you felt treated exceptionally well during your visit. Your recommendation means so much to us, and we truly appreciate you taking the time to share your positive experience!

January 04, 2026

The employees are very friendly, answer my questions very informative regarding what service needs to be done to keep my car in top shape. More

by Carollread
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jan 06, 2026 -

Toyota of Richardson responded

We are utterly delighted to hear about your positive experience with our team. Your feedback about our staff being welcoming and providing detailed information about vehicle maintenance is truly appreciated. We understand how important it is to have knowledgeable team members who can clearly explain what your car needs to stay running at its best. Thank you for taking the time to share your experience.

January 01, 2026

Toyota of Richardson has great mechanics and service advisors. I would recommend them to anyone. Thank you. More

by steviegmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jan 05, 2026 -

Toyota of Richardson responded

We are pleased to hear about your positive experience with our team. Your recommendation means so much to us, and we truly appreciate you taking the time to share your thoughts about our mechanics and service advisors. It's wonderful to know that you received the quality care and expertise you deserve. We look forward to continuing to serve you and providing the same excellent service in the future.

December 31, 2025

Lee is the go to guy in service. Always takes care of any issues whether routine service or other. Extremely professional. More

by Bsparks_airborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

Toyota of Richardson responded

We are ecstatic to hear about your wonderful experience with our service team! It's fantastic to know that you have someone you can rely on for all your automotive needs, from regular maintenance to addressing any concerns that arise. We take great pride in maintaining the highest standards of professionalism, and your recognition of this commitment means everything to us. Thank you for choosing Toyota of Richardson and for sharing your positive experience with others.

December 31, 2025

Good customer service but waiting time is long I think because of recall other than that everything is good More

by sarwath1
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

Toyota of Richardson responded

We are grateful for your positive feedback about our customer service team. We understand that extended wait times can be challenging, and we recognize this was likely due to the recall service you mentioned. Your patience during this process is truly appreciated, and we're pleased to hear that despite the longer wait, your overall experience was positive. Thank you for taking the time to share your thoughts with us.

December 30, 2025

Fue rápido aunque tienes casi 100 otro clientes llegando cada hora. Gracias por su equipo que trabajo bien junto. More

by 1418beverlydrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man who graduated from the University of Houston who greeted me while picking up my car. He was cordial and friendly. I appreciate his representation of the Toyota community of being professional, knowledgeable, and willing to serve others.
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Jan 02, 2026 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We truly appreciate you recognizing how our team worked together effectively to provide you with quick service. We understand that managing a high volume of customers can be challenging, and we're pleased that despite the busy atmosphere with many clients arriving throughout the day, we were able to serve you efficiently. Your acknowledgment of our team's collaborative efforts means a great deal to us at Toyota of Richardson. We're committed to maintaining this level of service and teamwork for every customer who visits us.

December 24, 2025

The people were super kind and efficient. They had me in and out in no time and I was very grateful for all they did. More

by Jbrumfi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2025 -

Toyota of Richardson responded

We are elated to hear about your wonderful experience with our team. Your kind words about our staff's helpfulness and efficiency truly mean a lot to us. We understand how valuable your time is, and we're thrilled that we could provide you with quick and thorough service. It's feedback like yours that motivates our team to continue delivering exceptional customer care. Thank you for choosing Toyota of Richardson and for taking the time to share your positive experience.

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