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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,562 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,562 reviews

May 09, 2025

Brandon Phillips is an excellent service advisor. He always goes above and beyond. If you show up at your appointed time everything goes like clockwork. Been a customer since 2009. More

by michael_mckay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Phillips
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May 09, 2025

You Are the Best at Town Team! ,,I feel so satisfied with Yours Job!,,Thank You! More

by Mila
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All saling and service Team is best at Town
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May 08, 2025

Casey, my service technician was the BOMB! He was fast, efficient, communicated well, and shared details of the work done so that I could understand and make plans for future service. Thank More

by goofyleen80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
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May 09, 2025 -

Toyota of Richardson responded

Thank you for the fantastic feedback! We're so glad to hear that Casey provided you with such a positive service experience. It's great that he was able to communicate effectively and help you plan for future service needs. We truly appreciate your kind words and are thrilled to know you had such a smooth and informative visit!

May 06, 2025

Service at this dealership is a 5 provided you get the right advisor. The rating is gave is because of how lackluster the facility is. The age of the building shows especiallyon the walls. It would be nic More

by adcamacho_22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Bacon
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May 07, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We’re glad to hear that your service experience was positive and that our team provided you with excellent support. We also appreciate you bringing up the condition of our facility. We understand that a comfortable and inviting environment is important, and your comments about the building's appearance are valued as we work on improvements. We’d love to discuss your experience further and learn how we can make your next visit even better. Please reach out to Maria Arenas at marenas@vtaig.com so we can explore ways to improve your overall experience.

May 06, 2025

I rated the series department a 5, but the custom service cashier a 2 because she was not friendly and no customer care etiquette. More

by faaitiitisatoa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Toyota of Richardson responded

Thank you for sharing your feedback! We’re glad to hear that your experience with our service department was positive and met your expectations. However, we’re sorry to hear about your less-than-ideal interaction with the customer service cashier. Providing excellent service to every customer is our priority, and we will certainly address your concerns to ensure that all team members maintain a welcoming and professional attitude. We truly appreciate your input and hope to provide an even better experience for you next time.

May 03, 2025

Beth Ann did a great job getting parts, getting payment approval from my Geico repair policy, communicating, and the work was quality. More

by steverichemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Ann
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May 06, 2025 -

Toyota of Richardson responded

Thank you for the great feedback! We're thrilled to hear that Beth Ann provided excellent support throughout your repair process—from coordinating parts and securing payment approval to keeping you well-informed along the way. It’s also great to know the work met your expectations for quality. We’ll be sure to pass along your kind words to her and the team!

April 30, 2025

Enthusiastic and friendly staff, but I come at the lunchtime so I must to hold insurance. More

by Lieu Truong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Nguyen
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May 01, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that you found our staff enthusiastic and friendly—that’s exactly the experience we aim to provide. We understand that visiting during lunchtime may have caused a bit of a delay, and we appreciate your patience. If there's anything we can do to make future visits more convenient, we’d be happy to help.

April 30, 2025

The service manager Casey was a great communicator. He kept me well informed of the status of the work being done. And he also provided a list of recommended work that was needed on my Highlander. More

by mark.wuenschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey. I read them five stars.
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May 01, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that Casey provided such clear and consistent communication throughout your visit. Keeping you informed and offering helpful recommendations are key parts of the service we strive to deliver, and it's great to know Casey met those expectations. We appreciate your feedback and look forward to assisting you and your Highlander again in the future!

April 30, 2025

I got an oil change yesterday. I had gone to an independent company and it was far too expensive! I was pleasantly surprised that Toyota of Richardson was much cheaper. It took a g More

by cschechner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that you found great value in getting your oil change done with us and that our pricing was a pleasant surprise compared to other options. It's also great to know that, even with a bit of a wait, the smooth process and gracious service made it worthwhile. We appreciate your patience and look forward to assisting you again at Toyota of Richardson!

April 29, 2025

Easy to make appointment. Easy checkin. Lee is friendly and informative. Work was done in reasonable time. Ride share to home and back worked great. More

by nivenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver very nice.
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May 01, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're so glad to hear that the appointment process and check-in were smooth and convenient for you. It's wonderful to know that Lee made a positive impression with his friendly and informative approach. We're also pleased that the work was completed in a timely manner and that the ride share service helped make things even more convenient. We truly appreciate your feedback and look forward to assisting you again in the future!

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