Toyota of Richardson

Tip for others: Do yourself a favor and use Reddit and Google to research honest Toyota dealerships that do not charge an arm and a log in bogus extra fees that they omit over the phone. I want to star Google to research honest Toyota dealerships that do not charge an arm and a log in bogus extra fees that they omit over the phone. I want to start off by giving credit where credit is due: The service people working at this location are friendly, courteous and kind - and they will make sure your car is safe and operable. The business itself, however, is built on shady and dishonest practices designed to maximize financial exploitation. The salesperson, Jacob, took advantage of my situation knowing that I needed to get a loved one on the road ASAP. I was in the market for a specific model, and Toyota Richardson had just the used car with color, trim and options I had been looking for. I phoned the dealership, scheduled time to come in, and was excited to move forward. Picked up a wonderful Toyota that I am very happy with, but the purchasing experience was the worst I've had so far (have purchased 5 cars total). This specific Toyota location will charge you for absolutely EVERYTHING - and give you no choice what services they opt you in for. Be aware that on top of customary dealership and doc fees, Toyota Richardson (which is owned by a large, multinational investment firm) may force a $4000 mandatory additional "prep and maintenance" package regardless of whether you can take care of your car yourself or not. I came to the dealership, test drove the vehicle, and agreed on a sales price. After 10 minutes with his boss, Jacob the salesperson came back with a written-up contract that had a $4000 maintenance package and additional dealership fees added to it not disuccsed when we negotiated out-the-door purchase price. Jacob assured me all Toyota dealerships in the country would add fees of these amounts, and that I'd only waste my time walking out the door. Having had very honest interactions with Toyota in Florida in the past, I took Jacob's word for truth and decided to move forward with the transaction. However, not only was the statement a lie that all Toyota dealerships have uniform fee structures - the same dealership does not even charge all used vehicle customers into the same arrangement. Upon getting in touch with other customers who purchased around the same time, it's clear to me that Toyota Richardson does NOT charge these fees for all customers, and does NOT force all used vehicle sales into maintenance contracts. I've compared sales contracts with others from around the same time, and my salesperson Jacob was dishonest when he let me know I was getting the same deal forced on everyone at Toyota and this location specifically. It was an incredible disappointment, and looking back, I wish I had walked out the door after being tricked into wasting 4 hours of my life on a falsely advertised and then falsely negotiated sales price. One of my biggest financial regrets in life so far is doing business with Toyota Richardson. It was a true eye-opener to me that car dealerships even of reputable companies like Toyota have varying standards on a customer-to-customer basis. I completely understand having to pay fees for the convenience of dealerships doing tag and title work, but $5000+ thousands of dollars on customers at the time of signing AFTER a negotiation is deeply dishonest and inappropriate, particularly under the disguise that this is a standard Toyota practice. I think most sane people can agree that $5500+ in additional dealership fees for a $15-20k car transaction is simply bonkers - and I'll be the first person to admit was in the wrong for not walking out. Boy have I come to regret the decision since. Bought the car because it was exactly what I wanted and needed to get a loved one on the road ASAP, but my experience at Toyota Richardson made sure I will always have this experience in the back of my mind when I think about buying a car. As a relatively new person in DFW, this was an incredibly heartreaking and upsetting experience. More

Gerard was extremely helpful, very informative, and very patient with me. I had the best experience with the best service. Thank you so much! patient with me. I had the best experience with the best service. Thank you so much! More

I’ve been taking my car to Toyota of Richardson for more the last couple of years. I’m impressed with the quality of service and friendly staff. the last couple of years. I’m impressed with the quality of service and friendly staff. More

Casey Stiger was very kind and accommodating. He explained to me how the issue will be fixed… since the issue is just a defective part, dealer will order the part to replace the defective part an He explained to me how the issue will be fixed… since the issue is just a defective part, dealer will order the part to replace the defective part and voila! Problem will be solved! 😊 More

On this occasion, I had to bring my truck in for a recall. My service provider was expedient and efficient. This is one of my better Service experiences. I have been with Toyota over Richardson for th recall. My service provider was expedient and efficient. This is one of my better Service experiences. I have been with Toyota over Richardson for the past five years. More

The advisor and technician searched out our issue and solved it. The issue was a “scratchy squeak”. of course that does not provide a clear target. They found it and made the car safer to drive, along wi solved it. The issue was a “scratchy squeak”. of course that does not provide a clear target. They found it and made the car safer to drive, along with a few other necessary known repairs. More

Oliver was great, he was very helpful and informative. Genuinely a nice guy. will work with him again. Genuinely a nice guy. will work with him again. More

Great service excellent people always informs me of the cost of work. Lee my service advisor is one of the best I have had at this dealership. Michael cost of work. Lee my service advisor is one of the best I have had at this dealership. Michael More