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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,421 Reviews
Call Service Center (972) 201-9228

1,421 Reviews of Toyota of Richardson - Service Center

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April 30, 2025

Enthusiastic and friendly staff, but I come at the lunchtime so I must to hold insurance. More

by Lieu Truong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Nguyen
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May 01, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that you found our staff enthusiastic and friendly—that’s exactly the experience we aim to provide. We understand that visiting during lunchtime may have caused a bit of a delay, and we appreciate your patience. If there's anything we can do to make future visits more convenient, we’d be happy to help.

April 30, 2025

The service manager Casey was a great communicator. He kept me well informed of the status of the work being done. And he also provided a list of recommended work that was needed on my Highlander. More

by mark.wuenschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey. I read them five stars.
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May 01, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that Casey provided such clear and consistent communication throughout your visit. Keeping you informed and offering helpful recommendations are key parts of the service we strive to deliver, and it's great to know Casey met those expectations. We appreciate your feedback and look forward to assisting you and your Highlander again in the future!

April 30, 2025

I got an oil change yesterday. I had gone to an independent company and it was far too expensive! I was pleasantly surprised that Toyota of Richardson was much cheaper. It took a g More

by cschechner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that you found great value in getting your oil change done with us and that our pricing was a pleasant surprise compared to other options. It's also great to know that, even with a bit of a wait, the smooth process and gracious service made it worthwhile. We appreciate your patience and look forward to assisting you again at Toyota of Richardson!

April 29, 2025

Easy to make appointment. Easy checkin. Lee is friendly and informative. Work was done in reasonable time. Ride share to home and back worked great. More

by nivenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver very nice.
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May 01, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're so glad to hear that the appointment process and check-in were smooth and convenient for you. It's wonderful to know that Lee made a positive impression with his friendly and informative approach. We're also pleased that the work was completed in a timely manner and that the ride share service helped make things even more convenient. We truly appreciate your feedback and look forward to assisting you again in the future!

April 26, 2025

Great service from Marco and Felix. I always go to Toyota Richardson. Happy with my service. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re thrilled to hear that Marco and Felix provided great service and that you’re happy with your experience. We truly appreciate your loyalty and look forward to serving you again in the future!

April 23, 2025

Service agents was great! Very honest and helpful!. Did not pressure for unnecessary service! Items! More

by sladue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Toyota of Richardson responded

Thanks for the positive feedback! We're happy to hear our service team provided you with an honest and helpful experience. We always aim to offer the best care without any pressure. We look forward to seeing you again!

April 23, 2025

Great customer service. Wait time was minimum. The service person explained everything well. The car was ready when they said it was going to be ready. Very satisfying e More

by Jaz121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Torbet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick
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Apr 24, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that everything from the wait time to the communication and timely completion of your service met your expectations. It’s great to know our team provided clear explanations and delivered on their promises—that’s exactly the kind of experience we aim for. We're so pleased it was a satisfying visit for you!

April 23, 2025

Courteous, good service. Lots of seating with different rooms for computer users to work while there. More

by philamina5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Nguyen
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Apr 25, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that you found our team courteous and that you were pleased with the service provided. It’s great to know that the variety of seating areas and designated spaces for computer users made your visit more comfortable and convenient. We always aim to create an environment that meets the needs of our guests, and we’re happy that stood out to you.

April 20, 2025

I always bought cars from Tokyo of Richardson, there are honest and service center too More

by sa1429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that you’ve consistently had a positive experience with us. We strive to provide honest and reliable service, and we appreciate your continued trust. If you need anything in the future, feel free to reach out!

April 19, 2025

The sales and service departments at Toyota of Richardson are first rate! Lee in service is one of the best I have worked with. When he takes my car in, I know it will be handled correctly. More

by docjstrange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Toyota of Richardson responded

Thank you for the wonderful feedback! We're so glad to hear that both our sales and service departments have made such a positive impression. It’s great to know that Lee in service has earned your trust—his dedication to providing excellent service truly stands out. We appreciate your continued loyalty and look forward to continuing to take care of all your vehicle needs!

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