Ben Boyd

They don’t get any better than Richardson Toyota Service department is outstanding .Truck is always serviced with care and excellent customer service. Service department is outstanding .Truck is always serviced with care and excellent customer service. More

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I am a returning buyer of three Highlanders and well satisfied with all phases of business from the sales department all the way to the service department. And I pass this along to anyone inquiring abou satisfied with all phases of business from the sales department all the way to the service department. And I pass this along to anyone inquiring about Toyota of Richardson. More

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Richardson Toyota has always been above and beyond in integrity and service and speed of service integrity and service and speed of service More

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Went in for a pre owned vehicle that was listed for $23,458. After enjoying the test drive and sitting down to talk about numbers I was blind sided with an out the door price of $31k after the dealers $23,458. After enjoying the test drive and sitting down to talk about numbers I was blind sided with an out the door price of $31k after the dealership adds in all these hidden fees that aren't actually for anything. Terrible experience. It's apparent that the staff here is composed of liars and thiefs. Buyers beware. More

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Thank you very much! Very professional team and service advisor, parts and sales as well Very professional team and service advisor, parts and sales as well More

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Ben was the manager who “came to my rescue” after an absolutely horrible experience in finance. While we received an apology and handshake for the disrespectful encounter with one of the other finance w absolutely horrible experience in finance. While we received an apology and handshake for the disrespectful encounter with one of the other finance workers, Ben did nothing verbally to smooth the situation over. I was interrupted multiple times during my explanation of the issue and was told it all was surely a misunderstanding. There was absolutely no validation of the horrid experience I had, and his after-the-fact apologies were insincere at best. Absolutely loved my time at Toyota with our salesman, but the finance department is an absolute nightmare. More

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Always been honest and forthcoming has not tried to over sell but they do make you aware of all services, like any business does sell but they do make you aware of all services, like any business does More

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The after sales experience is not professional at all. No one wants to attend to you or give you the correct information. Am disappointed on how they described my issue and the inappropriate words used. O No one wants to attend to you or give you the correct information. Am disappointed on how they described my issue and the inappropriate words used. Only interested in selling after that carry your own cross More

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Lee Schuster is the main reason I continue to use the Toyota of Richardson dealership. Toyota of Richardson dealership. More

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Bait and switch dealership. One price was advertised and presented in sales and financing, another price $10K higher was actually placed on my contract. I tried to work with D One price was advertised and presented in sales and financing, another price $10K higher was actually placed on my contract. I tried to work with Derrell Pinnock to resolve this, however on multiple occasions he promised follow ups and failed to follow up. He dodged my calls until I contacted the GM of the dealership, and only after this contact did he respond to me. He actually told me I was charged $4,000 for floor mats and keys. Ridiculous scam dealership and dishonest team. Look elsewhere, anywhere. Can't be worse than this dealership. More

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