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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,422 Reviews
Call Service Center (972) 201-9228

1,422 Reviews of Toyota of Richardson - Service Center

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November 16, 2024

The Dealer starts to charge 3% if you pay using a credit card .. come on guys !! Avoid this charge to keep your customers. More

by fernandotaveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Toyota of Richardson responded

Thank you for sharing your feedback. We understand how frustrating it can be to encounter additional charges, and we sincerely apologize for any inconvenience this has caused. If you'd like to discuss this matter further or have any concerns, please reach out to Maria Arenas at marenas@vtaig.com. She will be happy to assist you and help resolve any issues you may have. We truly value your business and appreciate your understanding.

November 15, 2024

They are very prompt especially Benito , and did the job in timely manner. Explained in detail.Appreciate his help!! More

by Sandhya Deshpande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito
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Nov 18, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that Benito provided prompt and thorough service, and that you appreciated his detailed explanations. We’re grateful for your trust and look forward to serving you again in the future!

November 14, 2024

My service guy was excellent and knowledgeable and kept me informed me what was going on with my vehicle More

by Ty peeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easy
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Nov 15, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that your service advisor was excellent and kept you well-informed throughout the process. Providing clear communication and knowledgeable service is something we strive for, and we're happy it made a positive impact on your visit. We look forward to assisting you again in the future!

November 13, 2024

Service rep was very friendly and explained everything that was needed. Oil change was done in a timely manner More

by mla0045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that your service experience was positive and that our service rep took the time to explain everything clearly. We're also happy the oil change was completed promptly. We appreciate your business and look forward to serving you again in the future!

November 13, 2024

I've been using Toyota Richardson for a couple years and have always been happy with the service More

by kms_75074
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
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Nov 15, 2024 -

Toyota of Richardson responded

Thank you for being a loyal customer and for sharing your positive experience! We’re thrilled to hear that you've consistently been happy with the service. We truly appreciate your trust and look forward to continuing to provide you with excellent service for many years to come!

November 12, 2024

Really like my service advisor Beth Anne! Very competent and I respect her service opinions. More

by gbillingsley77
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
Report | Print
Nov 13, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Beth Anne has earned your trust and provided you with great service. We truly appreciate your feedback and are glad to have her on our team. We look forward to serving you again in the future!

November 12, 2024

Brandon in a great service advisor and always comments what is happening while thinking outside the box to solve issues More

by PeterAmyLippert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Nov 13, 2024 -

Toyota of Richardson responded

Thank you for the great feedback! We're so glad to hear that Brandon has been able to provide you with excellent service and a creative approach to solving any issues. We truly appreciate your trust in him and look forward to continuing to assist you in the future!

November 10, 2024

To be clear, I have not purchased a vehicle at Toyota of Richardson. I have only used the service center because of a new Toyota Tundra Platinum iForce hybrid I leased a couple of years ago. I have purchase More

by dfpacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albiso; Benito Nejera
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Nov 12, 2024 -

Toyota of Richardson responded

Thank you so much for sharing your experience with our service center! We’re delighted to hear that our team’s professionalism, clear communication, and courtesy have made a positive impact on your visits. We’re committed to providing exceptional service for all of our guests, and feedback like yours lets us know we’re on the right track. We also appreciate your comments on our waiting area, and we’ll take this into account as we continue working to improve our facilities. We look forward to continuing to support your Tundra and any future service needs. Thank you for choosing us!

November 09, 2024

The best dealership in Dallas . Nice waiting rooms includes coffee and many other necessity products. More

by Muhammad bhatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Nov 11, 2024 -

Toyota of Richardson responded

Thank you for the fantastic review! We're thrilled to hear that you had a great experience with us. We strive to make every visit comfortable and convenient, and we're glad our waiting area and amenities helped make your time with us enjoyable. We look forward to welcoming you back soon!

November 09, 2024

Great customer service from the team all the way through . My service was complete without any problems. Thank you for great service More

by ronald.coats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Toyota of Richardson responded

We’re so pleased to hear about your positive experience! Our team is dedicated to providing seamless and reliable service from start to finish, and we're glad everything went smoothly for you. Thank you for your kind words, and we look forward to continuing to provide you with great service in the future!

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