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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,026 Reviews
Call Service Center (972) 201-9228

1,026 Reviews of Toyota of Richardson - Service Center

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May 09, 2024

Excellent dealership with an excellent service department Lee Schuster is when my service advisor for over 20 years and I won’t go to anybody else. I trust him completely. More

by Cawsdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

Helpful
May 09, 2024

Very professional in explaining the process and projected wait time. Friendly customer service from my arrival time, to the time of completion More

by Ljames5609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

Helpful
May 09, 2024

Service department was very good. Lee, was very nice and helpful everything I come in for service on my Toyota Highlander WV More

by Vannw526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

Helpful
May 08, 2024

Chris was great checking in the car. Fantastic performance. 🎭 car was ready very quickly. Thank you More

by Ironchef58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris service department.
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May 13, 2024 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that the service team could help. Please let us know if you need anything else. --Maria Arenas, Customer Relations Manager

Helpful
May 08, 2024

Love this dealership because every repair is explained very clear. There are no surprises. Service Tech Benito Najara kept me posted on repairs. More

by DBernal57
Recommend Dealer
Yes
Employees Worked With
Benito Najara
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May 08, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

Helpful
May 08, 2024

Very good service. Grateful for having an advisor who is willing to go the extra mile More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Silverio
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May 08, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience, Carlos. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

Helpful
May 07, 2024

Fast service good customer service I like it i recommend Toyota Richardson for your service More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Toyota of Richardson responded

Thank you for the kind words, Daniel! I am happy to hear that the service team could help. Please let us know if you need anything else. --Maria Arenas, Customer Relations Manager

Helpful
May 06, 2024

They were Quicken efficient and politely brought my car right to me when finished since I’m handicapped More

by Lnss54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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May 06, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

Helpful
May 06, 2024

Casey assisted and explained to me well what services are needed for my car and how those car services help to keep my car in great condition. More

by Van
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stinger and Harold (the shuttle driver)
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May 06, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

Helpful
May 06, 2024

This has been my preferred service dealer for many years. I greatly appreciate that there are no hard sales. You keep the customer well informed of vehicle needs, allowing the customer to make the decision More

by victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Toyota of Richardson responded

Thank you for the kind words, Victoria! I am happy to hear that the service team could help. Please let us know if you need anything else. --Maria Arenas, Customer Relations Manager

Helpful
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