Toyota of Rockwall

My experience at this dealership was nothing short of a nightmare. I was advised that I needed to purchase a Toyota Green Light package for a non-Toyota vehicle, which cost me $2k. However, when I needed t nightmare. I was advised that I needed to purchase a Toyota Green Light package for a non-Toyota vehicle, which cost me $2k. However, when I needed to make a claim, they couldn't fulfill it and directed me to the manufacturer, leaving me with a useless package and wasted money. Furthermore, several aftermarket warranties were added to my purchase without any official paperwork or explanation. I was only handed documentation after signing on a signature pad, which put me in a terrible predicament. Additionally, I was charged significantly more for warranties than what I was initially told. Despite explicitly requesting that my credit not be shopped around and only using my preferred banks with my high credit score, they went ahead and shopped it to 12 creditors, which was completely unacceptable. After enduring numerous unpleasant experiences, I sold the vehicle within 30 days and canceled all warranties except for the forced non-refundable Green Light package, which was useless to me since I didn't own a Toyota. I will never consider doing business with this dealership again. I'm relieved that the car is gone, and I hope my review helps others avoid the same horrendous experience. More

My washer fluid light was on before and after my car was serviced. The only issue. serviced. The only issue. More

I am very happy with the services provided by Mick. However, I had worse experience with Stephanie Sanchez or Lopez. She never called me as promised about updating me on the truck battery. I have follo However, I had worse experience with Stephanie Sanchez or Lopez. She never called me as promised about updating me on the truck battery. I have followed up almost throughout 6 working days and not a single time I couldn't get hold of her. She never returned my call, and I refuse to ever work with her. With Stephanie in service, I will never and ever work with her as she does not know customer service, she does not know the customer follow up, and at least give them a call as she promised, extremely dissppointing. On the other hand Mick provided great support and which I would continue to work with him. More

Staff are friendly, professional, work hard to get extended warranty coverage and techs go the extra mile. extended warranty coverage and techs go the extra mile. More

Very friendly and not pushy dealership. I would definitely recommend this dealership to anyone looking to buy a good quality vehicle. I would definitely recommend this dealership to anyone looking to buy a good quality vehicle. More

Neimiaha was very friendly and attentive. Jason was also very nice. They found what I wanted! HAPPY CUSTOMER! Jason was also very nice. They found what I wanted! HAPPY CUSTOMER! More

Brought my RAV4 in for the rear hatch to be checked because it was not raising up all the way. Demonstrated this to the lady who checked the car in, and it did the same she tried resetting the system. because it was not raising up all the way. Demonstrated this to the lady who checked the car in, and it did the same she tried resetting the system. still it only rose part way. Left car and got a call stating that the tech could not see a problem nor duplicate the problem. He said that he saw not problem even though one of the other associates stated he got two calls that same day about the same problem. Now the hatch raises up just high enough to bang your head unless you physically lift the hatch the rest of the way. That is not the way it was when we bought the car. More

Always a great experience. While getting my car serviced, everyone is friendly and transparent on what was done and what I may need to keep an eye on. In and out in an hour giv While getting my car serviced, everyone is friendly and transparent on what was done and what I may need to keep an eye on. In and out in an hour give or take. More

Oil change was right on time and very nice service advisor. Service advisory was very helpful advisor. Service advisory was very helpful More